Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Luther Westside Volkswagen - Service Center
St. Louis Park, MN
1,608 Reviews
1,608 Reviews of Luther Westside Volkswagen - Service Center
Sort by
December 20, 2020
If I could give it 0 stars I would, I have had an absolutely terrible experience every time I’ve come here. I have yet to have my problem fixed after bringing in my car multiple times. I was told tha absolutely terrible experience every time I’ve come here. I have yet to have my problem fixed after bringing in my car multiple times. I was told that I would receive a call when the part was in stock and after a month I never received a call and had to reach out to them asking what was going on. After finding out they had the part all along but had an issue with their automated system so I was never made aware of this I made another appointment and made inconvenient plans to arrange a ride to drop my car off only to receive a phone call an hour later saying that they didn’t actually have the part they needed anymore because it was used in another vehicle. More
by MIC
Verified CustomerEmployees Worked With
Rick Tedesco
Helpful December 20, 2020
said what they did and did what the said. said what they did and did what the said. said what they did and did what the said. said what they did and did what the said. did and did what the said. said what they did and did what the said. said what they did and did what the said. More
by RCHAPMAN3
Employees Worked With
Nick Ciardelli, Rick Tedesco
December 19, 2020
The pick up and drop off car service is my new favorite thing!!! LOVE this. I sure hope this stays around after covid! It s a great service! thing!!! LOVE this. I sure hope this stays around after covid! It s a great service! More
by lmchaput
Employees Worked With
Nick Ciardelli
December 17, 2020
Top notch, professional work and kind customer service as usual. No better place. Had an oil change and did not expect to get a free car wash. Thank you! usual. No better place. Had an oil change and did not expect to get a free car wash. Thank you! More
by STCYSHRSH
Employees Worked With
Trevon
December 17, 2020
After getting a new battery installed last week I began experiencing an error in the CD player (every time the car was turned on the CD player would scan for a cd). I asked this to be investigated this we experiencing an error in the CD player (every time the car was turned on the CD player would scan for a cd). I asked this to be investigated this week when my car was in for a windshield replacement. From two service reps at Westside VW I heard the diagnosis of “random coincidence”. Once before they had even looked at the problem. I I was given the opportunity to purchase a new CD player for $1,300. I don’t believe returning a car after routine service, like battery replacement, in worse off condition is an acceptable outcome. I will no longer be doing business with Luther as I would prefer avoiding future “random coincidences” More
by jwtubbs
Employees Worked With
Craig
December 15, 2020
Amazing service, as always! Easy no contact drop off, and they even noticed that there was a nail in my tire. They repaired it for a very low price, and quickly. Also did a complimentary wash! they even noticed that there was a nail in my tire. They repaired it for a very low price, and quickly. Also did a complimentary wash! More
by ashley.wood
Employees Worked With
Nick Ciardelli, Rick Tedesco
December 15, 2020
They replaced a tire that was under warranty at 50% but sent a contactless pickup notice and invoice that charged full price. I paid the invoice amount and couldn’t figure out how to pick up my car so went sent a contactless pickup notice and invoice that charged full price. I paid the invoice amount and couldn’t figure out how to pick up my car so went to ask the pay/pick up keys person, who had to go ask someone because she didn’t have any paperwork or keys. Then someone from the service department came and informed me they had overcharged me and were in the process of correcting the invoice. Not sure what happened to alert them they overcharged me - I’m glad they caught it but I would not have realized if thy hadn’t caught it. They issued a refund and then I paid in person and got my keys, so it all turned out fine but the whole checkout experience was a little choppy. More
by ecoturtles
Employees Worked With
I don’t know their names
December 13, 2020
The service was good, a little pricey but also with options of discounts, you can’t use two discounts but you can use the biggest. options of discounts, you can’t use two discounts but you can use the biggest. More
by Brenda
Employees Worked With
Nick Ciardelli, Rick Tedesco
December 13, 2020
Helpful all around. Staff and sales people take the time to address my concerns and follow up. I've had reliable and thorough service for my vehicle. to address my concerns and follow up. I've had reliable and thorough service for my vehicle. More
by SAMRYANSTER
Employees Worked With
Helton Cerqueira
December 13, 2020
I went to the dealer shop three times in a month. The last third- I found out that the battery wasn't that good and had to replace it. I am disappointed with your work. last third- I found out that the battery wasn't that good and had to replace it. I am disappointed with your work. More
by DANWALTERS6
Employees Worked With
Nick Ciardelli, Rick Tedesco
