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Luther Westside Volkswagen - Service Center

St. Louis Park, MN

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1,608 Reviews

1,608 Reviews of Luther Westside Volkswagen - Service Center

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June 02, 2020

Volkswagon Experience Nick Ciardelli and Crew are awesome. They were able to fix my care and I received a car wash. Nick is always open to bringing my car in and bring gr More

by BUSHY1333
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Scala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Larch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Canseco, Helton Cerqueira, Nick Ciardelli
May 29, 2020

Fantastic Service! Prompt, great communication, and quality work. The only question I had was that my trip odometer was reset and I had just filled my tank that morni More

by TRACIUS12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Ciardelli
May 29, 2020

The 10,000 mile service was easy to schedule online. When I arrived the service person was quick to welcome me and begin the paperwork. My car was washed (after being asked) and the work was done in about an More

by JunichiWinkel
Recommend Dealer
Yes
Employees Worked With
I forgot the name
May 29, 2020

Great people The employees in the Service Department at Luther Westside Volkswagen are thoughtful, professional and excel in customer service. We are loyal custome More

by MKGESTON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Vick
May 28, 2020

Outstanding, Efficient Service I delayed some routine maintenance due to the pandemic and wasn't sure what I would find when I finally needed to come in for a repair plus the mainte More

by JOSHUA.BOBICH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Whomever handled my loaner/rental. Can't recall his name., Nick Ciardelli
May 27, 2020

Positive Experience - Oil Change Westside VW did an excellent job throughout the experience. Online appointment setting was key, and once I arrived, they had a clean, easy-to-navigat More

by Happy Oil Change Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Ciardelli
May 27, 2020

Always more complicated than needed I have had the same issue multiple times with Luther Westside, that I call in and they don't check my account to see what has been done on my car or w More

by MIRA FRIEDLANDER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rick Tedesco
May 28, 2020 -

Luther Westside Volkswagen responded

Mira, Thank you for taking the time to review your recent service at Westside Volkswagen as your feedback is instrumental in fine tuning the service process to meet your needs. I was disappointed to hear about the lack of communication and not being able to assist you with concierge service and wanted to apologize. We pride ourselves on being a professional and customer first resource for you to service your Volkswagen and when that doesn't happen I'm truly sorry. In review of your appointment there was a technical error where I did not get your follow up text messages and was unable to respond and again, want to apologize. This is not excusable and will be corrected promptly to ensure it does not happen again. Also with the pickup of your vehicle I am sorry as I always want to be as accommodating as possible yet I cannot put an employee at risk nor go beyond our safety policies. I know this may have caused hardship for you and I will work diligently to be sure no future incidents like this happen. Your business and your trust with your vehicle mean a great deal to me as I'd hope to keep earning both in the future. I'm always here to assist in any way shape or form and would welcome you reaching out directly should you have questions or require further resolution. Thank you again! Rick Tedesco Service Manager Westside Volkswagen 952-374-0770

May 27, 2020

Things were taken care of in a timely and respectful manner. The Ac was repaired and the engine light was a missed vacuum unit wire. The car was done in the time promised. Its only 68 today, but very humid and t More

by Dean
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Ciardelli
May 27, 2020

Always excellent work Easy and safe visit. Fast turnaround. High quality. There for tire swap, oil change and fluid check. Price was good and consistent with prior years. More

by JOE.SACK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Vick, Nick Ciardelli
May 27, 2020

I would say it was a very easy process from start to finish. I had some worries but that was on my financial stuff but they took care of everything! More

by ROBCOOKHI
Recommend Dealer
Yes
Employees Worked With
Rick Larch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Hiltunen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Tedesco
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