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Luther Westside Volkswagen - Service Center
St. Louis Park, MN
1,608 Reviews
1,608 Reviews of Luther Westside Volkswagen - Service Center
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May 23, 2020
Every time I come for service everyone is friendly . Service is always prompt and they keep one informed as to the progress. I always have to wait for the intervention for my car is completed. thank Service is always prompt and they keep one informed as to the progress. I always have to wait for the intervention for my car is completed. thank you. More
by smcdpeterson
Verified CustomerEmployees Worked With
Rick Tedesco
Helpful May 21, 2020
I have purchased a vehicle from this dealership. I am currently on my second lease, both through this dealership. I have mixed feelings about the service I’ve received over the past 7 years. The sales te currently on my second lease, both through this dealership. I have mixed feelings about the service I’ve received over the past 7 years. The sales team have always provided exceptional service. The service department is a different story. I have had multiple bad experiences with the service department at this location. More
by LETOFSKY10
Employees Worked With
Doug Karnuth, Nick Ciardelli
May 21, 2020
Making Maintenance Managable Came in for an air filter and spark plug replacement, in and out in a little under an hour. Friendly staff and clean facilities. Thanks Came in for an air filter and spark plug replacement, in and out in a little under an hour. Friendly staff and clean facilities. Thanks More
by Gohard3
Employees Worked With
Rick Tedesco
May 21, 2020
Great with detail when it comes to their service. I depend on my vechical for work and family transportation. Miles add up quick and the little things can add up quick if not noticed. depend on my vechical for work and family transportation. Miles add up quick and the little things can add up quick if not noticed. More
by MDFAHRMAN86
Employees Worked With
Other Employees :
Doug Karnuth, Nick Ciardelli, Rick Tedesco
May 20, 2020
regular service and recall work I have been a customer for many years. The are all exceptional. My adult children also lease cars there and are well treated. Thank you! I have been a customer for many years. The are all exceptional. My adult children also lease cars there and are well treated. Thank you! More
by lynn.ericson.starr
Employees Worked With
May 20, 2020
Over 10 years of faithful and trusted service! I have been having my cars serviced here for more than a decade, even when I lived more than 40 miles away. Luther Westside VW has gone out of their I have been having my cars serviced here for more than a decade, even when I lived more than 40 miles away. Luther Westside VW has gone out of their way to accomodate my needs and provide trusted service. More
by BARRY28
Employees Worked With
Dan Page, Nick Ciardelli, Rick Tedesco, Marc Carden
May 20, 2020
Always a positive experience great Communication and Always a positive experience great Communication and updates Positive attitude and timely handling Like to come back every time Nicely set up w Always a positive experience great Communication and updates Positive attitude and timely handling Like to come back every time Nicely set up work cubicles Friendly employees More
by weltinj
Employees Worked With
Nick Ciardelli, Rick Tedesco
May 17, 2020
Frustration to CALM! Because of a mix-up, I was very frustrated and I have to say everyone I dealt with was very professional and calm. I truly appreciate that, and the p Because of a mix-up, I was very frustrated and I have to say everyone I dealt with was very professional and calm. I truly appreciate that, and the professionalism, just for that, I will return!! More
by TPIVES
Employees Worked With
Michael and his Manager
May 16, 2020
Missed brake inspection and poor customer service I had my Touareg in couple of weeks ago for service. They said they checked the brakes. A week ago the Brake warning light came on. I needed front bra I had my Touareg in couple of weeks ago for service. They said they checked the brakes. A week ago the Brake warning light came on. I needed front brake work. Do not say you checked something if you either didn't or can't tell. Also when I picked up the car, I paid on line. They asked when I would pick it up. I said 12:15-12:30. When I got there the car was not there and ready, There again don't ask me for a time if it doesn't matter. I went in, was pointed to the pick up desk which had no one at it. I waited. The rental guy finally came over and rang the bell for me. You actually know that you have a problem with service at pick up that YOU HAVE TO HAVE A BELL there. When after a while, finally a service(?) guy got up and found my keys. I had to wait for my car to come from "the ramp". They dropped it off. I thought you ran the car thought a car when it was picked up. I guess not. I've no problem with the actual work done on my car but simple customer interaction is poor and deserves only one star. More
by SCOTT@SRUSTEN.COM
Employees Worked With
Don't know
May 16, 2020
I would give zero stars if that was an option. I brought it in for service and once again, it took twice as long to fix as promised but worse than that, the car left the shop with a dangerous safety issue t it in for service and once again, it took twice as long to fix as promised but worse than that, the car left the shop with a dangerous safety issue that it didn't come in with. So back I went! Last year, I had to return my car 5 times to get it properly fixed and it took over 2 weeks. Now this happens. I almost hit someone because the park function isn't properly working! When I brought it back, they acted annoyed and also did not properly recognize the severity of this safety issue. Fool me once, Shane on you. Fool me twice because I was dumb enough to give you a second chance? Shame on me. More
by DENISEMLAMERE
Employees Worked With
Michael Blair
