Luther Westside Volkswagen - Service Center

Patch’s Dad Great service. They keep you informed via text and/or phone calls. Everyone is so nice and professional. I bought my car here and will continue to buy Great service. They keep you informed via text and/or phone calls. Everyone is so nice and professional. I bought my car here and will continue to buy and service from this location. Thanks Westside! More

Fixed my tire Unfortunately, after my tire rim was damaged after by service, I had to bring it back in. But Dan Page was SUPER helpful in getting it fixed ASAP. Unfortunately, after my tire rim was damaged after by service, I had to bring it back in. But Dan Page was SUPER helpful in getting it fixed ASAP. More

Excellent Service Advisors and Quality Work Service Advisor Dillon Case is great to work with. He explains the work to be completed, provides updates, and advises when work isn't necessary. He Service Advisor Dillon Case is great to work with. He explains the work to be completed, provides updates, and advises when work isn't necessary. He communicates effectively and timely. The work performed is of high quality. I return to Westside VW because I trust Dillon and the work performed. More

Friendly staff Everyone was so friendly and helpful. I had multiple different people help me (enough I don’t remember names) but everyone was great. Great customer Everyone was so friendly and helpful. I had multiple different people help me (enough I don’t remember names) but everyone was great. Great customer service. More

No More Snacks The service was fast and everyone was hospitable, but I’m used to coming to this service shop and having a snack or two. Unfortunately this time there The service was fast and everyone was hospitable, but I’m used to coming to this service shop and having a snack or two. Unfortunately this time there were no snacks in sight; the coffee was still good. More

Oil change Quick. No appointment, went to the express lane, got oil change and filter, filled everything including tires, multi-point inspection and washed it on a Fri No appointment, went to the express lane, got oil change and filter, filled everything including tires, multi-point inspection and washed it on a Friday afternoon, out in 45 mins! More

Ryan in service and parts guy Best VW dealership by far. Great culture. The people that work here help each other out as needed. Happy with parts and service. Both departments ha Best VW dealership by far. Great culture. The people that work here help each other out as needed. Happy with parts and service. Both departments have quality people! More

80K check While I just needed an oil change and tire pressure check, I bit on the 80K maintenance (I love my 2008 EOS convertible, only drive it summers and wan While I just needed an oil change and tire pressure check, I bit on the 80K maintenance (I love my 2008 EOS convertible, only drive it summers and want to keep it FOREVER!) which included rotating the tires. They also replaced my rear brakes (yes, they had been squeaking a bit), When I drove the car after the service, there was a grinding/growling sound that when I returned it for recheck turned out to be uneven tire wear. Cross-rotating the tires fixed it. I wish they had noticed the problem on the first visit, but the attention when I returned was responsive and competent. I'll probably need to have it realligned... so it goes. Overall, comfortable place to wait, clean and competent sesrvice, plenty expensive. More

Good service I believe I got a good oil change and tire rotation, but it would have been nice to have a car wash and vacuum. I am used to this at other dealership I believe I got a good oil change and tire rotation, but it would have been nice to have a car wash and vacuum. I am used to this at other dealerships and places for oil changes. More

Great Service! Had a Pleasant visit for my first time coming there. Will recommend and go back for any service needed on my VW Passat. Thanks for the excellent servi Had a Pleasant visit for my first time coming there. Will recommend and go back for any service needed on my VW Passat. Thanks for the excellent service and the car wash! More