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Lynch Toyota

Manchester, CT

Overview
Reviews
4.5
282 Reviews
Call Dealership (860) 646-4321

179 Tolland Turnpike

Manchester, CT

06042

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Showing 282 reviews

March 18, 2024

BEWARE OF SERVICE DEPARTMENT. They’ve diagnosed my cars twice and tried to soak me for simple repairs both times. I’ve had two very unpleasant and separate experiences th More

by ARegularguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephanie Dias
Report | Print
Mar 18, 2024 -

Lynch Toyota responded

Hello, Providing exceptional service to our customers is our top priority, and we regret that we fell short of meeting your expectations on two separate occasions. Your feedback is invaluable to us, and we take your concerns very seriously. We strive to ensure that all repairs and diagnoses are conducted accurately and transparently. It's disappointing to hear that you felt taken advantage of during your visits. We would appreciate the opportunity to discuss your experiences further and work toward a resolution that satisfies you. Please feel free to reach out to our management team directly at 86-783-8699 so that we can address your concerns promptly. Best, Lynch Toyota

February 24, 2024

Sylvester has done an amazing job earning my trust. He’s a huge asset and will keep me coming back!! More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sylvester
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Feb 26, 2024 -

Lynch Toyota responded

Hello John, Thank you so much for your kind words! We're thrilled to hear that Sylvester has earned your trust and provided you with exceptional service. We'll be sure to pass this along to him. We look forward to continuing to earn your trust and serving you for years to come. If there's anything else we can assist you with, please don't hesitate to reach out. Best, Lynch Toyota

February 09, 2024

Dishonest service center. service manager can't do basic math, techs can't read the proper code diagnosis, shotty work. DO NOT RECOMMEND! More

by vgenga414
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Fitzgerald, Stephanie Dias
Report | Print
Feb 09, 2024 -

vgenga414 responded

Stephanie Diaz can not do basic math. Misquoted me $8900 when the actual price should have been $6700.00 She is totally incompetent! Tech gave the code for the problem BUT gave the wrong diagnosis. Said I needed (and installed) a "CRANK sensor" when the code should have been for a "CAM SHAFT SENSOR". Stephanie and Kevin Fitzgerald told me once the installed the CRANK sensor that it didn't fix the problem and that I needed a new engine! WHAT??? I took the car for a second opinion because I felt like they were being dishonest. They also said, "maybe get a second opinion." What??? You're the dealership. Took the car to Jarvis Automotive in South Windsor and Lester found the same code BUT gave me the correct diagnosis and installed a "CAM SHAFT SENSOR". This fixed the problem. Lester took pictures, wrote a testimonial for me and told me to go back to Toyota and get all my money refunded. He also noticed that when they installed the battery they failed to clean any of the corrosion on the battery tray and battery ports. Lynch Toyota's service practices are DISHONEST AND DISGUSTING! Assistant service managers who can't do BASIC math, techs who can't read codes correctly and MISDIAGNOSE problems which result in costly repairs that ARE NOT NEEDED and techs who do shotty work and take NO PRIDE in their work. This place DOES NOT CARE ABOUT THEIR CUSTOMRES. All they want is $$$ for problems that do not exist. BEWARE OF THESE UNETHICAL PRACTICES AT LYNCH TOYOTA!!! Find a local, honest mechanic to give your business to and stay away from these CROOKS! I highly recommend Jarvis Automotive in South Windsor. They are a family-owned business who are fair and honest and care about their customers. Lynch Toyota is a big dealership and their main concern is the bottom line. They DO NOT CARE about their customers or the quality of their work or the competence of their employees Very disturbing and sad!

Feb 09, 2024 -

vgenga414 responded

Unethical, unskilled workers, shotty work, misdiagnose problems, try to repair things that do not need repair. Poor place to do business with. STAY AWAY FROM LYNCH TOYOTA!!!

Feb 09, 2024 -

Lynch Toyota responded

Hello Vgenga, Thank you for sharing your experience. We take all feedback seriously and will review it internally. Best, Lynch Toyota

October 13, 2023

I love my new Cross and Nazmin was wonderful! Thank you all for a great car buying experience! Your dealership is the greatest! More

by HparmleeHelen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nazmin Bhura, Julie Olsen, Michael Ross
Report | Print
Oct 13, 2023 -

Lynch Toyota responded

Hello Helen, We're thrilled to hear that you love your new Cross and that Nazmin provided you with a wonderful car buying experience. Thank you for your kind words and for choosing Lynch Toyota. We appreciate your support, and our team is here to assist you for whatever you may need down the road. Enjoy your new car, and if you ever have any questions or require further assistance, please don't hesitate to reach out. Best, Lynch Toyota

October 12, 2023

Professional friendly very helpful As a older female felt comfortable did not feel flimflammed thanks More

by Floz1226
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Margarita Allen, Julie Olsen, Michael Ross
Report | Print
Oct 13, 2023 -

Lynch Toyota responded

Hello Floz, We're delighted to hear that you had a positive experience with our dealership. Providing a professional, friendly, and helpful environment for all our customers is a top priority. We'd never want to flimflam you! If there's anything else we can assist you with, please don't hesitate to reach out. Best, Lynch Toyota

October 03, 2023

Professional staff, informative and knowledgeable. Communication from Nazmin was always timely. I couldn't be happier. More

by Happy Customer
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Nazmin Bhura, Julie Olsen
Report | Print
Oct 04, 2023 -

Lynch Toyota responded

Hello, Thank you for your kind words! We're glad to hear that you had a positive experience with Nazmin. Timely communication is essential, and we're glad we could meet your expectations. Enjoy your new vehicle, and if you have any further needs or questions, please don't hesitate to reach out. Best, Lynch Toyota

October 02, 2023

I absolutely recommend this dealership! No pressure go all out for you. Awesome attitudes! And very kind people! More

by Lisaestan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chad best ever
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Oct 04, 2023 -

Lynch Toyota responded

Hello Lisaestan, We appreciate your enthusiastic recommendation! Our team at Lynch Toyota is dedicated to delivering outstanding service with no pressure and a positive attitude. We're glad to hear you had a great time with Chad, and hope you enjoy many more miles in your new vehicle. We'll be here if you need any assistance in the future. Best, Lynch Toyota

October 01, 2023

Our salesperson Chad was personable and knowledgeable when it came time to answering questions about buying a new car. He was honest with time lines and expectations and would email with updates when the More

by sset1234
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Chad Racelis
Report | Print
Oct 02, 2023 -

Lynch Toyota responded

Hello sset1234, Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that Chad provided you with excellent service and that your interactions at Lynch Toyota were pleasant and respectful. We greatly appreciate your recommendation, and we're here to assist you in the future should you need anything. Safe travels in your new car! Best, Lynch Toyota

September 14, 2023

Very Good customer service. We are really appreciate TK's help to buy our new car More

by janardhana.p
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ken Thongsythavong
Report | Print
Sep 15, 2023 -

Lynch Toyota responded

Hello Janardhana, Thank you for your kind words! We're glad to hear that you had a great experience with us at Lynch Toyota, and that TK provided you with excellent customer service. We appreciate your business and look forward to serving you again in the future. Hope you enjoy the new ride! Best regards, Lynch Toyota

September 08, 2023

Very convenient and easy experience although getting the exact car I ordered is impossible. Fair trade in on my car and speedy pickup More

by adeleswart
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Roberto
Report | Print
Sep 08, 2023 -

Lynch Toyota responded

Dear Adeleswart, Thank you for sharing your feedback with us. We truly appreciate your business and taking the time to let us know about your experience. Our team works hard to streamline the car-buying process and make it as straightforward as possible for our customers. I know these days it can be difficult to acquire the exact vehicle you are looking for depending on what is being produced at a given time, and hopefully we see the market get a bit better in that regard in the near future. Thank you for choosing us, and we hope you enjoy the new ride! Best regards, Lynch Toyota

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