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Lynch Toyota

Manchester, CT

4.5
285 Reviews

179 Tolland Turnpike

Manchester, CT

06042

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Showing 285 reviews

January 05, 2023

My 09 Acura broke down right outside the dealership, lost power steering and all the lights came on. Drove right in before the vehicle died right when I parked it! Technician diagnosed as an alternator failu More

by Stewart Little
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Fitzgerald, Stephanie Dias
Jan 05, 2023 -

Lynch Toyota responded

Hello Stewart, thank you for taking the time to leave us a review. Very glad to hear that our team was able to accurately diagnose and repair your vehicle quickly so you could get back on the road. We're always here if you need anything in the future, whether that be parts, major repairs, or regular maintenance. Though hopefully your vehicle runs without issue for a long time to come!

January 04, 2023

Pros: One of the only dealers that charges MSRP and no hidden fees. I did close at a timely manner once the vehicle arrived, but with some caveats. Cons: Was not able to use my own financing for the pu More

by te1221
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary Adams, Julie Olsen
Jan 05, 2023 -

Lynch Toyota responded

Thank you so much for taking the time to provide us feedback. I'm glad to hear you had a good purchasing experience, though I am sorry the delay caused you to miss out on a better rate. We work with most banks and credit unions and attempt to shop around for the best possible rate, but it can take a little longer to verify things with those we do not usually cooperate with. I hope you enjoy the new vehicle, and if you have any questions you can always feel free to contact us!

January 04, 2023

Impressive interaction with offering multiple choices with understanding the requirement. Very good in communication to convince with building the confidence More

by waruna
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Freddy Figueroa, Nazmin Bhura
Jan 05, 2023 -

Lynch Toyota responded

Hello Waruna, thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you for anything you may need in the future.

December 20, 2022

We recently bought a new Sienna. Our sales rep Chad was polite, patient and forthcoming with us. There was no "dealer premium" or other surprise fees added to the final sales amount More

by thomas.grimes
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chad Racelis
Dec 21, 2022 -

Lynch Toyota responded

Thank you so much for your review Thomas, we really appreciate you taking the time out to share your experience with us. We are also hoping the availability of new vehicles improves soon, but we're glad to hear Chad made this a stress free process for you. Looking forward to seeing you again and I hope you enjoy the new Sienna!

December 16, 2022

They are easy to get to and every member of their team I encountered has been positive and professional. Happy customer More

by KJ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ken Thongsythavong, Lauren Deschaine
Dec 16, 2022 -

Lynch Toyota responded

Thanks for the review, glad you had such a great experience with Kenny. We hope to see you again soon!

December 14, 2022

I bought a 2021 toyota tacoma at lynch toyota. After a scheduled oil change, I noticed a few days later that they forgot to put the oil fill cap back on the engine and it was lost. Apparently this More

by Jp
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Chilcott, Andy Brown, Paul Nevins, Kevin Fitzgerald, Jan Bikernicks, Stephanie Dias, Lauren Deschaine
Dec 16, 2022 -

Lynch Toyota responded

Thank you for your review. I'm sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to our attention. We set a high standard for our service department, and we’re disappointed to hear this was not met in your interaction with our business. Please feel free to reach out to our service manager, Kevin Fitzgerald, at any time during store hours at 860-646-4321. We'd like to do anything we can to make this right for you, and understand what may have occurred to ensure it does not happen again.

December 10, 2022

My experience with this dealership has only been positive from the sales representatives to the vservice department. I highly recommend this dealership to my family and friends. More

by sharr.ring
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Adams Sales Representative. *****, Jason Knapp, Eric Chilcott
Dec 12, 2022 -

Lynch Toyota responded

Thank you so much for taking the time to leave us a review! We are glad to hear you had such a great experience with our team, and we look forward to seeing you again.

October 07, 2022

Tell me how it is acceptable for a dealership to say you are not allowed to pursue or even test drive the vehicle you have been searching for because I live in a neighboring state? They are reserving their More

by blink711
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Clayton Hickey
Oct 10, 2022 -

Lynch Toyota responded

Hello Blink711, While we certainly want to sell you a vehicle, we simply do not have enough new vehicle inventory coming in to even meet our local demand. We have over 400 orders for vehicles that have yet to arrive and if we opened up orders to folks from out of state our wait time would be drastically longer than it is currently. So it isn't so much that we are reserving our inventory, as it is that most vehicles are sold well before they are even built! Keeping our business local allows us to keep wait times reasonable. I understand that right now can be a frustrating time to be a buyer considering the shortages we are seeing in the market. We are hoping that new vehicle production increases in time and we can go back to selling to all comers, and we will certainly notify our customers when that happens! You can of course come take a look at a vehicle here on our lot, we are still selling our pre owned inventory out of state. If you have any questions, or there is any advice you need please always feel free to call.

September 22, 2022

I dealt with Matt in the body shop. He made the arrangements with the rental car so easy that it was a pleasure having body work. The body shop did an incredible job. I will return for More

by matt.finley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lynch, Matt, Kevin Fitzgerald
July 25, 2022

I contacted them because it appeared that they had the car that I wanted but all the cars listed were already sold. I guess I will just order a new one. More

by Billcamp48
Recommend Dealer
Yes
Employees Worked With
Clayton Hickey
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