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Lynn Layton Chevrolet - Service Center

Decatur, AL

4.6
1,825 Reviews

1,825 Reviews of Lynn Layton Chevrolet - Service Center

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August 10, 2024

Did not perform maintenance requested and very bad communications . Would not return answer or return calls. Made appointment and took three days to get into shop. More

by nathan57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Davis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Adams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Holmes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Thrasher
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Aug 12, 2024 -

Lynn Layton Chevrolet responded

Thank you for sharing your experience with us, Nathan. We understand your frustration regarding the maintenance request and communication issues, and we appreciate your feedback. It’s important to us at Lynn Layton Chevrolet that our customers feel heard and valued. We encourage you to reach out to us directly so we can address your concerns and work towards a resolution. Your experience matters, and we strive to meet our standards in every interaction. Thank you again for your input. Sincerely, The Lynn Layton Chevrolet Team

August 09, 2024

They have always treated me fair and courteous. Not had any problems with there customer service. More

by KEVIN.L.HOOD5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Thrasher
Report | Print
Aug 09, 2024 -

Lynn Layton Chevrolet responded

Thank you for your kind words! We appreciate your feedback regarding the courteous service you've received at Lynn Layton Chevrolet. We're glad to know that you haven't encountered any issues with our customer service. If there's anything more we can do for you, please feel free to reach out. We look forward to assisting you again! Sincerely, The Lynn Layton Chevrolet Team

August 09, 2024

Made an appt for service at 9am on Wednesday. Car didn’t get looked at until afternoon on Thursday and would require another overnight before it could be worked on. Just thought the point of an More

by JOHN.KERRIANNE.WILLIAMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 12, 2024 -

Lynn Layton Chevrolet responded

Thank you for your feedback, John. I understand your frustration with the delay in servicing your vehicle at Lynn Layton Chevrolet. Your expectation of timely service is important to us, and we appreciate you bringing this to our attention. I encourage you to reach out to me directly so we can address your concerns and work towards a resolution. Your experience matters to us, and we aim to provide better service in the future. Sincerely, The Lynn Layton Chevrolet Team

August 09, 2024

Very friendly! Good work! Doesn’t take long to get in and out! Love that I can go early. More

by DIANAFAYE52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know his name
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Aug 09, 2024 -

Lynn Layton Chevrolet responded

Thank you for your kind words! We’re thrilled to hear that you had a great experience at Lynn Layton Chevrolet. Our team strives to provide friendly and efficient service, and we're glad you appreciated the quick turnaround. We look forward to seeing you again soon! Sincerely, The Lynn Layton Chevrolet Team

August 09, 2024

Polite, and courteous- Prices could be lower but I had a promotional discount that made the cost agreeable. More

by SIRWHUB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Vanhoozer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Swann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Ray, Ben Thrasher
Report | Print
Aug 09, 2024 -

Lynn Layton Chevrolet responded

Thank you for your feedback! We appreciate your remarks about the pricing and are glad to hear that the promotional discount made your experience at Lynn Layton Chevrolet more agreeable. We strive to offer the best value to our customers. If you have any further comments or suggestions, please feel free to reach out. We look forward to serving you again! Sincerely, The Lynn Layton Chevrolet Team

August 09, 2024

Get appointment quickly. . pleasant to talk to.. waiting time is ok... friendly... bathroom clean...thanks More

by kdchambers61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Vanhoozer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Davis
4.0
This rating includes all reviews, with more weight given to recent reviews.
George Swann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Adams
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Ray, Ben Thrasher
Report | Print
Aug 09, 2024 -

Lynn Layton Chevrolet responded

Thank you for your wonderful review! We’re thrilled to hear you had a pleasant experience at Lynn Layton Chevrolet. We strive to provide a friendly atmosphere and maintain cleanliness for our customers. We appreciate your feedback and look forward to seeing you again soon! Sincerely, The Lynn Layton Chevrolet Team

August 08, 2024

I think they are up to date on there services when you bring in your vehicle for service More

by james_scoggins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Swann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 08, 2024 -

Lynn Layton Chevrolet responded

Thank you for your positive feedback! We take pride in ensuring our team at Lynn Layton Chevrolet stays up to date on all services for our valued customers. We appreciate your trust in us and look forward to seeing you again for your vehicle's needs! Sincerely, The Lynn Layton Chevrolet Team

August 07, 2024

Cordial professional people. Good inventory. Will do business there again. It was well worth the 40 mile drive. More

by ggwarren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Swann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Shelton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 08, 2024 -

Lynn Layton Chevrolet responded

Thank you for your wonderful review! We at Lynn Layton Chevrolet are thrilled to hear you found our team cordial and professional, and that you were pleased with our inventory. We appreciate that you made the 40-mile drive to visit us and look forward to assisting you again in the future! Safe travels! Sincerely, The Lynn Layton Chevrolet Team

August 06, 2024

I’m not sure who Shawn is, but Ben was hugely helpful. This was the first time in many trips that my tire sensors were actually fixed and all of my other issues were also addressed. I will ask for Ben on More

by martha.a.klein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Thrasher
Report | Print
Aug 07, 2024 -

Lynn Layton Chevrolet responded

Thank you for your review! We're thrilled to hear that Ben provided you with such helpful service during your visit to Lynn Layton Chevrolet. It's great to know that your tire sensors were fixed and all your concerns were addressed. We appreciate your trust in us, and we look forward to welcoming you back. Don't hesitate to ask for Ben again on your next trip! Sincerely, The Lynn Layton Chevrolet Team

August 06, 2024

George was great to work with. Got me in with no appointment. Explained service and cost thoroughly. Will definitely be using service department in future if needed. More

by KRISSUTT27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Swann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 07, 2024 -

Lynn Layton Chevrolet responded

We’re so glad to hear that you had a great experience with our service department at Lynn Layton Chevrolet. It’s wonderful to know that George took good care of you and provided thorough explanations. We look forward to assisting you again in the future! Sincerely, The Lynn Layton Chevrolet Team

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