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Lynn Layton Chevrolet - Service Center

Decatur, AL

4.6
1,967 Reviews

1,967 Reviews of Lynn Layton Chevrolet - Service Center

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July 24, 2025

Well I have a 2022 Tahoe with 33,000 miles on it it has been at Lynn Layton shop for several weeks it’s sitting out front of dealership because it will not move . I asked about something to drive no one ev More

by MICHELLE.GEORGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Barry Hampton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 24, 2025 -

Lynn Layton Chevrolet responded

Hello Michelle, I have looked into your issue with our dealership and apologize for not being able to meet your needs to your satisfaction. Your vehicle was sitting outside of the service fence because of the transmission being inoperable. Our technician diagnosed your vehicle and ordered a valve body for the transmission. We were hoping to receive the part quickly and move your Tahoe from where it was dropped off straight into the shop, unfortunately the part did not come in before you decided to trade the vehicle. As for a loaner car we only have a certain amount of courtesy transportation vehicles available and did not have one at the time your vehicle was at our dealership. That being said, since your vehicle was still under warranty. GM warranty will pay for a rental vehicle and that option should have been presented to you. That is definitely something we will address with our staff. Again I apologize for your poor experience at our dealership and hope that we have the chance to earn back your business in the future. Jeremy Fields

July 24, 2025

Fast service , courteous I will always take my vehicles here they treat you like everyone is important More

by bobby_richey
Recommend Dealer
Yes
Employees Worked With
George Swann
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Jul 25, 2025 -

Lynn Layton Chevrolet responded

Thank you for your wonderful review, Bobby! We’re very pleased to know that you had a positive experience with our fast service and courteous team at Lynn Layton Chevrolet. We strive to treat every customer with importance, and we appreciate your loyalty. We look forward to welcoming you back for your future vehicle needs! Sincerely, The Lynn Layton Chevrolet Team

July 24, 2025

Made an appointment, they had my truck for a week and didn't even start looking at it. Wouldn't pick up the phone when I called. 0/10 More

by JANELAMIA
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wesley Reed
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 26, 2025 -

Lynn Layton Chevrolet responded

Our team has acknowledged this review.

July 24, 2025

Staying with great. No long wasting at cold water and coffee.Last week and the paper treats are realized More

by NA13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Swann
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Jul 24, 2025 -

Lynn Layton Chevrolet responded

Thank you for your positive feedback! We're glad to hear that you had a great experience at Lynn Layton Chevrolet. We appreciate your insights and look forward to serving you again soon! Sincerely, The Lynn Layton Chevrolet Team

July 19, 2025

The customer service was not helpful or even a slight pleasure. Both the service department desk and the cashier desk were very short and unkind and unhelpful, unapproachable even. Then because of mostly More

by jadadaisy8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Window/cashier woman, not sure of the exact service department mans name, the dealership owner
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Jul 20, 2025 -

Lynn Layton Chevrolet responded

Thank you for sharing your experience with us, Jada. We understand your concerns about the service you received at Lynn Layton Chevrolet. We appreciate your feedback, as it helps us improve our customer service. We strive to provide a welcoming and helpful environment, and it’s clear we fell short in your case. If you would like to discuss this further, please feel free to contact us directly. We hope to have the opportunity to serve you better in the future. Sincerely, The Lynn Layton Chevrolet Team

July 19, 2025

Worst dealership ever! Service is xxxx. People are Terrible. No communication . Threw parts away. Cars still not fixed 4 months later More

by Shaneslc21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Fields
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Armstrong
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Vanhoozer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Adams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Paul West
1.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Hampton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Herndon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Wesley Reed
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Davis, George Swann
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Jul 20, 2025 -

Lynn Layton Chevrolet responded

Thank you for sharing your experience with us, Shane. We understand that having unresolved issues with your vehicle for four months is incredibly frustrating. At Lynn Layton Chevrolet, we strive to maintain open lines of communication and provide quality service, and it appears we have not met your expectations in this instance. We encourage you to reach out to us directly so we can address your concerns and work towards a solution. Your feedback is invaluable, and we appreciate you taking the time to share it. Sincerely, The Lynn Layton Chevrolet Team

July 19, 2025

Such nice people. They know what they are doing too. If you want your car repaired right and reasonably, go to Lynn Layton. More

by HMLTNKATHY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wesley Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Davis
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Jul 21, 2025 -

Lynn Layton Chevrolet responded

Thank you for your wonderful review, Kathy! We truly appreciate your kind words and are glad to hear that you had a positive experience at Lynn Layton Chevrolet. Our team takes pride in providing knowledgeable and reasonable service, and we look forward to assisting you with your car repairs in the future. Please come back and see us again! Sincerely, The Lynn Layton Chevrolet Team

July 18, 2025

Lynn Layton is the best dealership I have ever done business with. They are so professional and genuine! Love them!! More

by katiesipple
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt in Collision Center
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Jul 18, 2025 -

Lynn Layton Chevrolet responded

Thank you for your review, Katie! We are happy to know you had such a positive experience with us at Lynn Layton Chevrolet. Your feedback about our professionalism and genuine service mean a lot to us. We look forward to serving you again soon. Sincerely, The Lynn Layton Chevrolet Team

July 18, 2025

I'm new as a customer. I'll let you know. The waiting room needs some help. More

by tbirocz
Recommend Dealer
Yes
Employees Worked With
Wes
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Jul 19, 2025 -

Lynn Layton Chevrolet responded

Thank you for sharing your experience with us. We appreciate your feedback regarding the waiting room, and we continuously strive to improve our facilities at Lynn Layton Chevrolet. If you have any further thoughts or suggestions, please feel free to reach out directly to us. We look forward to serving you better in the future! Sincerely, The Lynn Layton Chevrolet Team

July 17, 2025

Everything went as expected. No complaints. The follow up text and phone calls trigger my anxiety. More

by UFOLAB
Recommend Dealer
Yes
Employees Worked With
Shawn Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Holmes
Report | Print
Jul 17, 2025 -

Lynn Layton Chevrolet responded

Thank you for taking the time to share your experience with Lynn Layton Chevrolet. We’re glad to hear everything went as expected. We understand that follow-up communications can sometimes be overwhelming, and we appreciate your feedback. If you have any concerns or preferences regarding communication, please feel free to reach out to us directly. We look forward to assisting you again! Sincerely, The Lynn Layton Chevrolet Team

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