Lynnes Nissan Subaru

I went to look at a 2016 Nissan Frontier at Lynnes, advertised price was $16,994.00 fees INCLUDED. I had read all the 1 star bad reviews about this place and figured with all the new rules and regulat advertised price was $16,994.00 fees INCLUDED. I had read all the 1 star bad reviews about this place and figured with all the new rules and regulations set by the Federal Trade Commission ( F.T.C. ) the N.J. State Attorney General and the Consumer Protection Agency they would have changed their ways, I was wrong!! The FTC rules state that the advertised price is the absolute price a customer pays, excluding tax and dmv. No Hidden Mandatory Fees! No bait and switch, No $2,995.00 accessories fees or mandatory fees which I was told this was. The salesperson Rafael took me on a test drive, all was going fine until we pulled back into the dealers lot, thats when I saw a little smoke coming from under the hood. Rafael and I got out and looked under the hood, and we both saw a little smoke and smelt something burning. Rafael said it was probably the stuff they used to clean the engine or oil had spilled during the oil change. He informed his manager who said the same and then dismissed it, saying if I had any issues the truck came with a 30 day drive train warranty. Instead of just saying I'll have it checked out asap. I told him I'm not buying a truck that I'll have to have serviced immediately after I purchase it, and hope that's it covered under their warranty, or have to be worried that it will catch on fire!! Rafael and I then went to his desk to talk price. When he finally showed me the breakdown of the price I was trying to figure out how a used 10 year old truck went from an advertised price of $16,994 to $22,590!! And that price was only good if I financed, and didn't pay off the loan for 6 months so they can get MORE money from me! The dealer ad claims the price advertised is for cash! I pointed out the ''accessories fee'' of $2,995.00 and he said that was for any work they did or had to do on the vehicle. After going back and forth on that he insisted that it had to be paid. I ultimately said no. Also on the break down of the total cost was a N.J. sales tax of $1,996.90 !!?? If the truck was $22,590.00 total the sales tax should be $1,519.29! Why and how are they charging me almost $500 more for NJ sales tax??!! How is that even legal?! **See Pictures Below** I told Rafael I wanted the service dept to check out the truck before we proceeded and he said they already went over and serviced the truck and the only way to have it looked at was for me to put a deposit down on a vehicle that we haven't even agreed to a price on yet! I don't know what the 172 point inspection the service dept does, but I'm guessing they did a 171 point inspection and missed the smoke and burning plastic smell. He said he would bring it to have it looked it in the morning and call me to come back in and possibly make a deal, I couldn't take anymore of the flat out lies and deceit and left. I was wondering why the showroom was empty on a late Friday afternoon, now I know. Read the reviews before you visit this place, they're mostly true, and the computer generated responses from management are just that, which show how little they care about customers. They all have a take it or leave it attitude, could care less about satisfied customers or potential customers or making the customer happy, read the reviews!!. Unfortunately, this place has more than one, 1 star bad review about bait and switch, price gouging, dealer add ons. If you look at the reviews on their website they seem pretty good because they likely only display good reviews pulled from external sites, so they can control the reviews and only post the good ones. Look at reviews from other websites and the BBB. A week later and they only response I received from them was, ''great news! the vehicle you inquired about is available''. This place is unbelievable! I'll update and post the video when the complaints with the BBB, FTC,NJ State Attorney General and Consumer Protection Agency (Consumer Fraud Act!!) are verified. More

I honestly did not think it was possible to lower my opinion of used car salesmen. But in that at least, Lynne's exceeded my expectations. 1. After deciding to buy the car, Juan had me wait in a b opinion of used car salesmen. But in that at least, Lynne's exceeded my expectations. 1. After deciding to buy the car, Juan had me wait in a back office for Chris in finance to see me. I understand that is a game you play. Thats fine. What I was unprepared for was the transphobic comments about another customer that I overheard from your staff. It was rude to the other customer and offensive to me. And just plain mean spirited. At a Subaru dealership of all places. Honestly, I should have known then that I didn't want to do business with them. 2. Both Juan Rios and Chris Colino went on at some length, unprovoked, about how your mechanic went over my car thoroughly and what wonderful shape it was in. After buying the car, I immediately made an appointment for a full inspection at my local BMW service center. The steering rack was visibly and obviously cracked. The steering rack and rear camber link arm needed to be replaced at a large expense. In the video from the service center, it so obviously clear that something is broken that I have to wonder if Chris and Juan are liars or if the mechanic is blind. 3. When buying the car, Chris convinced me to get the service contract "in case something is wrong," assuring me that I can cancel with ease within 30 days for a full refund. When I called about the steering rack issue, he suggested that I lie and say it is a new problem to get the service contract to cover it. 4. When I tried to cancel the service contract, Chris was suddenly nowhere to be found. He didn't answer emails or phone calls or even a registered letter. On day 28, he finally sent me the paperwork in order to cancel. 5. I was refunded part of my money for the canceled service contract but not the full purchase price of the contract as promised. When I emailed Chris about it, he promised to look into it and I haven't heard from him since despite follow-up emails that include the dates of all correspondence to show that I did have the paperwork in within the 30 days. 6. Juan did not bother to put in the paperwork for my tags until after the temporary tags had expired, despite an email assuring me that Delaware DMV had my paperwork and we were waiting on them. I am thoroughly disgusted with every aspect of buying a car at Lynne's. Bigoted, dishonest, and a complete lack of integrity make it the worst car buying experience I've had in 40 years. More