Lynnes Nissan Subaru

LYNNE'S SUBARU POST-LEASE TERRIBLE CUSTOMER SERVICE DO NOT BUY FROM LYNNE'S SUBARU!!!! All they care about is making money from you and bullsh*ting. PROLOGUE I visited yesterday because I was try DO NOT BUY FROM LYNNE'S SUBARU!!!! All they care about is making money from you and bullsh*ting. PROLOGUE I visited yesterday because I was trying to find a dealership that would buyout my lease. It's in excellent condition (minus needing a car wash). Even the interior looks like it never left the showroom. I keep my cars in pristine condiiton. Now, the only negative is that my vehicle was swiped on the rear bumper when a kid hydroplaned (probably while on his phone). He most likley totaled his car...looked terrible. Surprisingly, there was only rear bumper damage so the entire rear bumper was replaced by Final Touch Collision in West New York, NJ. REVIEW (apologies if it is long, however, it is VERY informative/effective) Before I even visited, I called them so I don't waste my time going to the dealership. I don't live around the corner from them and also I had plans to leave right after work. I work in New York, wake up at 5:30am, and arrive home around 7:30pm, so I DO NOT have time to waste. When I called, Niz picked up. I specifically told him EVERY SINGLE DETAIL about my lease and the vehicle. I told him that it is a 2012 Subaru Impreza Base with a Satin White Pearl exterior in a 5 spd. manual, 24,000-25,000 miles, I have about 1.5 years left for the lease, told them the buyout right now is about $14,000-$15,000, and that the vehicle had one accident in which the rear bumper was replaced. Before hanging up, I told him ONCE AGAIN, the ENTIRE DETAILS of ^. I kept asking Niz if there is a high chance that they would completely buyout my vehicle, CONSISTENTLY. He said, "yes", as long as the vehicle is in good condition, then they would buyout my lease (even with the accident, as I reiterated MANY times to him). Mind you, he said that until they saw my vehicle, they cannot gurantee anything which I already understand and it's obvious. However, if the vehicle is in good condiition (the inspection), which I know it is in perfect condition (minus the fixed accident), he SAID they would buyout the lease. So, I think...okay, I know the vehicle will pass the inspection 100%, let's go visit... MAIN REVIEW I drive all the way to the dealership (took the GSP as it is not close to me at all). When I go in, it's a Nissan branded everything except for the one Subaru sign outside. Niz approaches me and right away introduces me to a Nissan (yes, Nissan when I have a Subaru) Sales Consultant. I discuss with him the details of my vehicle/lease and give all the necessary information to him. He speaks with the Sales Manager and comes back with the result... Segment 1 They offer $10,000!!!! YES, $10,000 for a ~$14,000 lease buyout (not residual, current buyout)!!!! Paul Miller Subaru told me that they would buyout my lease for ~$12,000 and this was OVER THE PHONE. So, VERY IRRITATED, as the offer is not a complete buyout (AS I MENTIONED OVER THE PHONE), I told them that's ridiculous. I ask for Niz so he can explain why he had me drive ALL THE WAY to their dealership to find out this bullsh*t when they simply could have told me over the phone. Niz (after waiting a while) comes back and I discuss with him what happened. Why he told me they would buyout my lease if the car is good. He keeps mentioning that the car is not worth the buyout because the car has an accident, pauses as I state facts of our conversation, repeats the same thing (car had an accident, not worth the buyout), BLAH BLAH BLAH...He just did not have a response besides WHAT I TOLD HIM OVER THE PHONE! NO SH*T, I know the vehicle had an accident, this is what I told you over the phone! By the way, you're telling me that if the vehicle was not involved in an accident, it would be worth ~$4,000 more?!! Bullsh*t! Segment 2 So then...Niz (since he has no solid explanation for wasting my time) gets the Sales Manager, Keith. He comes to speak with me and it starts...I explain the whole situation and then he says the SAME thing; car had an accident, it is not worth the buyout, BLAH BLAH BLAH. Thank you Captain Repetitives. Then, I ask why this entire conversation could not be discussed over the phone. He says, "we had to see the vehicle". I did not even see them see my vehicle. He says, "we saw it". So you're telling me that you went out to see my vehicle, without me mind you, when I still have the keys. Very thorough guys...Then, I constantly asked, "why this conversation couldn't be discussed over the phone, so I didn't have to come all the way down here?" Clearly, it could have easily been discussed over the phone. All you need is the current buyout, one accident, and mileage (which they didn't even ask for) and you can tell me whether you will completely buy it out or not. Then, he starts to bring me outside (he's afraid the other customers will hear our conversation). He says that I'm yelling at him, however, my voice was not high the entire time, completely calm voice; maybe irritated, but calm. While I’m speaking to him to get an answer, he is PLAYING WITH HIS PHONE. I tell him, “If you’re going to be playing with your phone, then there’s no point in speaking.” Keith says, “Well, I’m on the phone with the Owner…I think he’s more important than you.” ARE YOU KIDDING ME! What…just because I didn’t lease my Subaru with you guys, you get to disrespect a SUBARU customer like that!!! Every dealership may be independent, but isn’t all Subaru dealerships, Subaru?! You tell a Subaru customer that your dealership Owner is more important when the customer is speaking with you? He continues playing with his phone. Finally, as I continue wanting an explanation, he basically says it is what it is and starts walking inside. This SALES MANAGER KEITH, as I (A NEW SUBARU CUSTOMER) am speaking with him, he starts to walk away and go inside. He is the MOST DISRESPECTFUL dealership employee I have dealt with. Now, I am more irritated at him than Niz. BOTTOM LINE DO NOT GO TO THIS DEALERSHIP! When you buy a vehicle from them, sure they might be great and helpful. However, if something goes awry with your vehicle, ^this is most likely what you will deal with. NIZ wasted my time, not researching ANYTHING while we were on the phone; not even asking the Sales Manager of my lease buyout. And KEITH is a completely rude and disrespectful Sales Manager of Subaru. He puts Subaru’s brand to shame by being a Manager of anything. There is much more of where this will go… More

My personal experience I visited the showroom several times and each time I received quick and courteous attention. My needs for a replacement vehicle were taken seriously. I visited the showroom several times and each time I received quick and courteous attention. My needs for a replacement vehicle were taken seriously. Entire experience was a positive one. More

Excellent salesperson.. In December 2013 I purchased the 2014 Nissan rogue. Today I traded in my rogue for the 2014 pathfinder since I need more space for two kids. If anyone In December 2013 I purchased the 2014 Nissan rogue. Today I traded in my rogue for the 2014 pathfinder since I need more space for two kids. If anyone is looking to buy a Nissan please contact Eddie D. He truly works with customers. He is on the customers side. More

Good experience I went to a couple of Dealers before going to this one I had to wait a lot in the other dealerships and the attention was not what I expected. This I went to a couple of Dealers before going to this one I had to wait a lot in the other dealerships and the attention was not what I expected. This dealer was my last option I went to bigger dealerships before coming here. This should have been my first choice. I did not have to wait, the attention was excellent. The salesman was awesome. He was not pushy or tried to sell me things I did not need. I told him what I wanted and I told him what the price was on truecar.com he matched the price and 30 min later I walked out with a car. More

SALESMAN VERY KNOWLEDGEABLE AND PROFESSIONAL VERY COMFORTABLE EXPERIENCE . SALESMAN SHARP AND FRIENDLY. CAR IS BEAUTIFUL . I WOULD RECCOMEND THIS DEALERSHIP TO MY FRIENDS . 3RD VEHICLE LEASED FROM LY COMFORTABLE EXPERIENCE . SALESMAN SHARP AND FRIENDLY. CAR IS BEAUTIFUL . I WOULD RECCOMEND THIS DEALERSHIP TO MY FRIENDS . 3RD VEHICLE LEASED FROM LYNNES NISSAN More

Unexpected purchase I have purchased two Nissans from this dealership. I came to the dealership only to see what was available. Sherif was so professional and courteous I have purchased two Nissans from this dealership. I came to the dealership only to see what was available. Sherif was so professional and courteous that I felt very comfortable and willing to lease a new vehicle. More

My experience at Lynnes Nissan exceeded my expectations. Sales Associate, Eddie Garcia happily answered every question I had. He easily won my business with a very professional approach of follow up phon Sales Associate, Eddie Garcia happily answered every question I had. He easily won my business with a very professional approach of follow up phone conversations along with detailed emails. He reminded me of dates and times with friendly emails. I felt Eddie was an up front and honest sales person. The vehicle delivery was handled promptly and professionally by Sales and Finance. Garcia's knowledge for Nissan was exhibited when reviewing the vehicle's features along with setting up my Bluetooth. Again, he answered all my questions in a prompt and confident manner. His work was very much appreciated! I would highly recommend Eddie Garcia and Lynnes Nissan to anyone. Thanks Anthony J. Ruvo More

I made an appointment to test drive a new Subaru Impreza. When I arrived they were no ready for me and then told me they had none in stock. They had me test drive a used Subaru Crosstrek instead. Terrible When I arrived they were no ready for me and then told me they had none in stock. They had me test drive a used Subaru Crosstrek instead. Terrible experience, no follow up, all bad. I ended up buying a new Subaru elsewhere and I love it. More

This is the second Nissan we have leased from Lynnes. The first a 2012 Altima Coupe, and now after an offer to turn in the coupe, we have re-leased a fully loaded 2014 Altima2.5 SL sedan. I can't say en The first a 2012 Altima Coupe, and now after an offer to turn in the coupe, we have re-leased a fully loaded 2014 Altima2.5 SL sedan. I can't say enough about dealing with Lynnes, especially Sheriff. He makes the car buying process easy and fun and always comes through with a great deal. I would recommend to anyone looking for a Nissan to make this dealership a must when shopping. More

If you're looking to have your car serviced here, make sure you ask all pricing related questions beforehand and read anything they ask you to sign or initial VERY CAREFULLY. There is a $120 diagnost make sure you ask all pricing related questions beforehand and read anything they ask you to sign or initial VERY CAREFULLY. There is a $120 diagnostic charge even if you don't get your car repaired there. That's not the problem.The problem is that you're not always explicitly told they will run a diagnostic beforehand, but they ask you to sign something that covers them on that and they seem to run a diagnostic for EVERYTHING! I learned this after my husband took our car in several months ago for an oil change and asked about a noise we heard. The only work done was the oil change, yet we were charged $144.23. When I questioned the charge I was told it was for a diagnostic and that my husband signed for it not realizing he was authorizing this charge beforehand. He thought he was signing a service agreement or something allowing them to change the oil. Today I called them reporting that our windshield wiper wasn't properly working and asked if a charge would be given to simply look at it. I was told they might need to run a diagnostic or charge for the time it takes to figure out the problem because it could take several hours. I called another dealer and was told that if the problem could physically be seen by taking a look there was no charge... makes total sense to me! However, my husband figured it out in 10 minutes! Seems we only needed to tighten the nut at the base. I will not take my car back to this dealer because I don't trust them. I have no problem paying for a reasonable bill, but don't swindle customers into paying extra cost for unnecessary diagnostics. THAT'S BAD BUSINESS!!! It's also bad business to not clearly state what will be charged BEFOREHAND! If I can't trust that you're giving me honest business, I can't trust you with my car! More