Lynnes Nissan Subaru

DO NOT buy a car at Lynnes Subaru. We ordered a car from them, put a deposit down on it and was told that the car was ours and we would have to wait 2 months for it. We got a call that it was in and explain them, put a deposit down on it and was told that the car was ours and we would have to wait 2 months for it. We got a call that it was in and explained we wouldn't be able to pick the car up for a week. We went 7 days later to pick up our car to find out that THEY SOLD IT! They were very unapologetic and not helpful or informative at all. Otto and Tony C. are AWFUL. DO NOT BUY A CAR HERE. GO TO ANY OTHER SUBARU IN THE AREA. More

Before I start on my story about this horrible experience I had with Lynne’s dealership I just want to say thank you to the people that are reading this review and hopefully inform you of my situation so tha I had with Lynne’s dealership I just want to say thank you to the people that are reading this review and hopefully inform you of my situation so that you will not be like me, taken advantage of. I have recently brought a new Nissan Altima 2012 4 door sedan. I used truecars.com to find the best price for what I am paying for so I do not have to go through the bargaining process. My salesman then took me to the lot where the vehicles were. He showed me the car I wated and said it has a power start engine and he said that I am getting a good deal for the car. We got on the car and we drove back to the dealership. At that time the car had 279 miles on it which for a new car is very high and it also did not have a window sticker which I did not notice until later. When I got back to the dealership to finalize the deal the manager came out and said that he has to charge me extra for the power start engine. I said, no since that is not what I asked for. After they said they would have to give me another vehicle and I said alright, but after a couple of minutes the manager Dan said that vehicle #2 was damaged and that they will give me the one with the power start for $450. I continue to say no and after going back and forth I decided that I will only pay $120. He said deal. As we were finalizing the price Dan, Tony, and Jeff the managers charged me destination fee which was supposed to be included in the truecar.com deal. Not just that they did not honor the system they lied in my face and charged me another $780 for destination fee. That day I drove the vehicle home and I did not know it at that time, but that was when my living xxxx happened. The day I drove the car home my tire pressure signal came on. The next day I brought it back to the dealer to check it up. Service was closed so my salesman went to a gas station to fill it up with air. The problem was still there, but he said it was no big deal since it takes time for the car to adjust. The next day as I was driving to work the check engine light popped up. My car started to shake. When I step on the brakes the car would not response and still continues to cruise. When I step on the gas pedal the car would not accelerate. I immediately turned back. I called sick that day of work. I called Lynne’s to get the car towed to service so they can see the problem. They called back and said they fixed the tire pressure and engine. I ask for a statement sheet on what they fixed, but they never gave one. I drove to school the next day and the engine light popped on again with the tire pressure. I turned back to my house and called Nissan Lynne’s that I would be taking the car to Hilltop East Hanover since it was closer to where I lived. They called a tow truck which is the second time this car got towed. I called Nissan Consumer Affair to complaint about the customer service and how they did not give a statement and a window sticker and how the vehicle has problems. Nissan Hilltop called and said they fixed the car and I drove it. After three days the engine and of course the tire light came on. I called and the customer service was so bad that every time I wanted to speak with a manager he or she was busy with something. It is not like I call on a Saturday or Sunday. I called on Wednesday 2pm. reaching a GM was impossible. So I notified Lynne’s again and got the car towed for the third time. When the car reached Lynne’s after a couple of hours Fred the director said that it was no big deal and that the harness needed to change and they fixed it. They wanted me to bring back the car so they replace the harness when it arrives. After a week my sales man that sold me the car said it was a lemon car and not just that it someone was going to buy the car but returned it because it had problems. I called back to the dealership to find my salesman and the dealership said that he no longer works there. I also called Lynne’s as to when I get my license plate and the managers keep saying its coming. It has been a month now and they still have not called about the license plate which is due a day ago which I called later and they did not have my insurance number More

Bought a new Nissan SUV. Promised items to make the sale. Bought the car and the salesman was fired the next day. Dealer refuses to give itemized receipt to verify correct price of car. Dealer says... nation Bought the car and the salesman was fired the next day. Dealer refuses to give itemized receipt to verify correct price of car. Dealer says... national back order... on items. Waited 2 months and called Nissan corporate. They investigate and now dealer says can't find paperwork promising items. Have to wait more. Will I ever get items or know what the car actually cost??? Slithering snakes in the grass, lying, thieving ingrates. STAY AWAY from Lynnes. Special xxxx is set aside for people like this. They think they are getting away with something but they have surprize waiting in the next life...have mercy :( p.s. all the good reviews were written by the dealership...no one gets a 4.7!!! More

BUYER BEWARE......Extremely dissatisfied on the service of this dealership. Prices advertised online are much different then the prices when close to closing a deal at the dealership. Manager and dealer ha of this dealership. Prices advertised online are much different then the prices when close to closing a deal at the dealership. Manager and dealer had attitudes, extremely unprofessional. Very dissapointed and would not recommend this dealership to anybody. More

My wife and I purchased a 2012 Subaru Outback Limited 2.5i from Lynnes Subaru in Bloomfield, New Jersey, on December 23, 2011. While we were quite happy with our salesperson, Akiem Smith, we had a very n 2.5i from Lynnes Subaru in Bloomfield, New Jersey, on December 23, 2011. While we were quite happy with our salesperson, Akiem Smith, we had a very negative experience with sales manager Tony Cipriani, one that has left me unable to recommend the sales department at Lynnes Subaru. Here’s the whole story: On November 1, I spoke to Lynnes Subaru customer service representative Doris Delgado after getting a “purchase price certificate” through the American Express Auto Purchasing Program at zag.com. Doris said they didn’t have the car we wanted in stock, but they could do a tri-state (NY, NJ, CT) search to see if they could get it from another dealer. If the search was successful, Doris said, Lynnes would have the car in 2-3 days. However, in order to initiate the search, I would have to pay a $500 “locate fee.” Doris assured me that the locate fee was fully refundable if the search failed. Wanting to get a car as soon as possible, I agreed to pay the locate fee (after negotiating it down to $300) and gave Doris my credit card info over the phone. At no point did Lynnes Subaru provide me with the terms of the locate fee in writing. The search was initiated and turned up no Outbacks in the tri-state area that met our criteria. In other words, as the terms were explained to me, the search had failed, and my $300 would presumably be refunded. Wrong. The dealership ended up finding us a car from “incoming inventory.” Our car was delivered to the dealership on November 29, almost a month after I’d paid the $300 fee that was supposedly refundable if a car wasn’t quickly obtained from a nearby dealer’s existing inventory. To make matters worse, on the day that our car arrived, Subaru issued a “stop sale” order (essentially a preemptive recall) until a problem with the master brake cylinder could be fixed. So we had to wait another 3+ weeks for the car to be repaired before the dealership could sell it. Finally, on December 23, almost two months after I initially contacted Lynnes Subaru, Akiem Smith called to say the car was ready for pickup. At the dealership, as I was going over the paperwork with Akiem, I noticed that the $300 “locate fee” was still on our tab. (I had actually raised this concern with him earlier, on November 30. He’d told me he wasn’t authorized to remove the charge and that a manager would call me “within a few minutes.” I never received a call from a manager.) Now, when I (re)explained the situation and asked Akiem to remove the charge, he said I’d have to talk to his sales manager, Tony. Tony and I then had a lengthy conversation in which he indignantly refused to refund the “fully refundable” locate fee and complained about the price guaranteed by zag.com—a program Lynnes Subaru participates in voluntarily. Tony did not care that the terms of the locate fee had been misrepresented to me. He did not care that the actual terms I’d agreed to unambiguously called for a refund. All he cared about was squeezing an extra $300 out of us on a car that cost, with taxes and fees, more than $31,000. He even suggested at one point that he would not sell me the car if I was not completely satisfied with the terms. Get this: he told me he wanted to see a smile on my face. “Because what good does it do me,” he said, “to sell a car to a customer who isn’t happy?” Of course, he proceeded to do exactly that. In the end, we walked out of Lynnes Subaru with a bad taste in our mouths, despite having purchased a car we really like. We might buy another Subaru someday, but definitely not from Lynnes, and we’ll continue to spread the word about our unpleasant experience there. At this point, we’re just hoping things are different in the service department and will post another review when the time comes. On the plus side, our salesperson, Akiem Smith, was friendly, helpful, and very conscientious about returning calls and keeping us updated during our wait for the car. For the record, the other fees that Lynnes Subaru charged us included: $7.50 NJ Tire Fee $8.00 CVR Online Processing $450.00 Estimate Registration* $399.00 Documentation Fee** *According to Akiem, this estimated fee covers only the actual registration cost, and we will be refunded any difference. **According to edmunds.com, any documentation fee over $100 is considered “high.” More

Lynne's Nissan Subaru Hyundai should be put out of business. Apparently their concept is to lie about anything to make a sale. Upon calling for the third time and dealing with three different sales business. Apparently their concept is to lie about anything to make a sale. Upon calling for the third time and dealing with three different sales reps that answered the internet sales line, I inquired about a used vehicle listed on AutoTrader as for sale at Lynne's. On the third call, I was told that the vehicle had been sold that day. Still listed 10 days later on the site as being for sale, I once again inquired about the car, this time it was available for sale, after some ridiculous explanation of selling it to another of their locations. I decided to make the three and a half hour trip to see and drive the car based on their listing and verbal assurance of a "CLEAN TRADE IN MINT CONDITION". Upon visual inspection, the front bumper and the hood of the vehicle had the paint chipped off in at least 20 separate spots, as if someone had thrown a handful of rocks at it. The explanation given, was that the roads in New Jersey are bad and this is to be expected on a $20,000 used car. After checking under the hood and finding the oil stick to be about two quarts over full, which the dealer changed and was charging the purchaser for, I took a test drive. The vehicle seemed to drive O.K., except for a thumping sound that increased with acceleration. After bringing this problem to their attention, the service manager said the car needed several new tires and if I bought the car, he implied driving it back to MD. without them would not be safe. These things existed, even after the Carfax showed this dealer trying to sell the vehicle for 3-4 months. No mention of any defects on several communications with them, once again claiming "mint condition". Being placed into a cubicle, to be pressured and lied to from the Sales Manager, about fees that were going to be waved that didn't even exist, for the confusion and inconvenience they caused us, was the final straw. This was a total waste of eight hours and almost two hundred dollars spent for the day. If you see a vehicle that you like in their inventory, you would be highly advised to buy elsewhere, as this is not the only extremely negative review!!!! More

I did not feel comfortable the moment I stepped in the dealership. I only stuck around because they were going to let me test drive the car. Afterwards they held onto my car keys (supposedly appraising my dealership. I only stuck around because they were going to let me test drive the car. Afterwards they held onto my car keys (supposedly appraising my car), license, registration, and all basically tried to peer pressure me into getting the car. I don't know if it was just the salesperson or the dealership as a whole, but I've never been treated like that as a potential consumer. Never going back. More

I purchased a 2011 Nissan Pathfinder from Lynne's Nissan in Bloomfield. Had gotten a very good Internet price which they had no choice but to accept - less than invoice. I had traded in a paid-off 2007 Ho in Bloomfield. Had gotten a very good Internet price which they had no choice but to accept - less than invoice. I had traded in a paid-off 2007 Honda Accord. I faxed Jeff the paperwork for the trade-in - lien release, etc and confirmed that it was received. About three months later I get a telephone call which detailed them not receiving paperwork, which was an outright lie since I spoke to him the following day....the message also read in part.. “this is theft by deception, we’re going to get the police involved and we’re going to press charges, we will have people go to your school, and wherever else you might be to hunt you down and arrest you. All we need is a simple phone call explaining what’s going on or you give us our car back. At this point it’s out of my hands – the wheels are going to start turning and you will have really wish you had called” More

Even though they didn't have the color I wanted, the treatment told me they were genuine with their approach, so I settled for my second color choice...Kudos to Lynnes Nissan for making it happen. Sean treatment told me they were genuine with their approach, so I settled for my second color choice...Kudos to Lynnes Nissan for making it happen. Sean was Great More

I bought a used Impreza from this dealership, having found it online. The online price was good, and they were willing to give me an even lower price. So that much was good. The bad: it's taken the found it online. The online price was good, and they were willing to give me an even lower price. So that much was good. The bad: it's taken them over a month to get my title to me. They told me that some recall work (a simple ECM reprogram) and the 30K mile service had already been done, then they sent me mail a month later suggesting that I do both services. I was able to verify with Subaru that the recall work has not been done, so now I have to assume that the 30K maintenance has also not been done. The car was sitting on their lot for weeks, and they didn't bother to perform a recall service, and then they lied about it. I don't trust them enough to bring the car back to have it serviced there. More