Lynnes Nissan Subaru

Very dishonest gave me a great lease I thought, and when I signed the papers I rec. a bill in the mail for an additional $986.00 that I was told I would not have to pay, when we were discussing the deal. I I signed the papers I rec. a bill in the mail for an additional $986.00 that I was told I would not have to pay, when we were discussing the deal. I am surprised that they allow this pratice and this person to be part of their organization. More

Too Good To Be True? I received a great quote for my Nissan Maxima via TrueCar.com. When I got to the dealership, a car with the exact specs I had put in was not available. There was an "Elite Package" Nissan Maxima via TrueCar.com. When I got to the dealership, a car with the exact specs I had put in was not available. There was an "Elite Package" on the car in addition to the specs I wanted. This package was $1,000 (sticker price). Some of the highlights of this package were rear spoiler and tires for life. I balked at the price and was told by the sales manager and McHugh that they would give me the Elite Package for "cost" which was approximately $400. McHugh even went so far as to state that the package more than paid for itself as they were giving me free tires for life for only $400. He stated this several times to me and even when I was discussing the details of what "tires for life" meant he told me that it didn't include flats, but was only for when the tires were bald. When it came time to pay for the car (approximately 20 minutes later), this package now became $400 +$600 for incidentals (now the spoiler, splash guards, car mats were no longer included in the Elite package) - basically the sticker price for the Elite package. The free tires for life was a promotion they "hadn't done for years" even though it was listed on their 2011 models and the salesman explicitly told me the package included the free tires for life. The sticker for my Elite Package went missing never to be found. McHugh ignored us and never showed me any of the features in my car. This is not the way to do business. What should have been a great experience turned into an extremely stressful one. The people at this dealership even acknowledged that McHugh made purposeful misrepresentations to us but stated they could not honor any of the statements he made or that they themselves had previously made to me. I would never recommend this dealer to anyone. More

I have been going to this dealership for a few yers now and have had more problems with my car than previous subarus that got serviced at different dealerships. A strange coincidence. On my last trip las and have had more problems with my car than previous subarus that got serviced at different dealerships. A strange coincidence. On my last trip last week, I paid hundreds for their 120K mile service, which includes servicing the battery. Two days later, my car would not start and I called AAA who told me the battery was dead. They showed me a diagnostic showing the battery voltage level before and after the new battery. Not only did Lynnes Subaru not provide any detail/reports on what they found during the service, they obviously did not bother to check the battery or clean its connections (and who knows what else they did not do). I was charged for work that was not performed, the worst of all dealership sins. I will never again go to them for service and will file a complaint with BBB, etc. And they also do not list a manager on their website - don't want to be reached. I wonder why. More

I just bought a new Nissan Maxima yesterday and I was very happy with the service I got from Lynne's. Michael and Stella took their time to answer all my questions and explain to me everything I needed very happy with the service I got from Lynne's. Michael and Stella took their time to answer all my questions and explain to me everything I needed to know. I did not feel pressured to buy anything and was very pleased with my purchase. The staff was very friendly and courteous. I would definitely recommend to all my friends. Thanks Michael and Stella! More

Well I had booked an appointment to see and test drive a 2011 Outback that was listed on their online inventory. I sent in an inquiry and they got right back to me which was great since the other two dealer 2011 Outback that was listed on their online inventory. I sent in an inquiry and they got right back to me which was great since the other two dealers didn't reply as quickly. They quoted the price to me to verify the correct make/model. I made an appointment for a test drive the next day. We had to cancel and made a courtesy call to cancel and reschedule a few days later. Woman on the phone confirmed. Next day I get a call from the sales person in question and she was not notified that I had made the courtesy call to cancel nor that I had rescheduled. (NEXT DAY) I make the 40 minute drive with my wife to the dealership as scheduled. Not only was the sales person I contacted initially "not around" but the car that was listed and I came specifically to see was "sold" according to another salesman. Wth?! Information I could have used the day before at least. Where was MY courtesy call? So yeah I've decided to move on to my 2 other dealer choices. Wish me luck? More

I bought a new Out back from Lynn's Subaru. The only reason I went there was because I purchased the car on the internet and they gave me the best price. Once I got there, the salesman (Otto), who claim reason I went there was because I purchased the car on the internet and they gave me the best price. Once I got there, the salesman (Otto), who claimed to have 18 years of expeience, did not know anything about the product he was selling what so ever, he could not give me a streight answer on any question that I asked (he did not even know mileage ratings). The only thing he was interested in was getting my personnal info and a deposit. A few weeks after I bought my car there were some registration issues that needed to be ironed out. The dealership was completely unresponsive to complaints. When I would finaly corner someone on the phone, including the sales manager (Julio), they would talk real nice and promise the world to resolve the problem. But when it came down to it, the problem never got resolved and no phone calls or messages ever got returned. I would never recommend shopping at this dealership, I would rather pay a little more but go somewhere where they have a descent reputation for customer service. More

JUST BOUGHT A NEW SUBARU IMPREZA 2.5I AT LYNNES AND THEY WERE VERY ALL COURTEOUS AND FRIENDLY .MY SALESMAN MICHAEL MAIS GAVE ME EXCELLENT SERVICE AND ANSWERED ALL MY QUESTIONS HONESTLY . I HAVE TO ADMIT I D WERE VERY ALL COURTEOUS AND FRIENDLY .MY SALESMAN MICHAEL MAIS GAVE ME EXCELLENT SERVICE AND ANSWERED ALL MY QUESTIONS HONESTLY . I HAVE TO ADMIT I DID ALOT OF RESEARCH BEFORE MAKING MY FINAL DECISION AND IT WAS NICE TO MEET A TRUE PROFESSIONAL . THANKS AGAIN MICHAEL ... I LOVE MY NEW IMPREZA !!!!! More

Bought a New Car from Lynnes and the Sales team was excellent they went above and beyond my expectations. They really went out of their way to accommodate my requests and got me into my new car and out excellent they went above and beyond my expectations. They really went out of their way to accommodate my requests and got me into my new car and out the door in a smooth quick and easy purchase. I love my new Car and couldn't be happier! Thank you to the Team at Lynnes they made my first new car purchase amazing, being a first time buyer I had a ton of questions and they were happy to answer them all and offer their advice and experience it really made me feel comfortable knowing they were there to help and just didn't want my money and get me out the door. I would recommend them to anyone looking to buy a new car and the salesman even called me a few days after to see how I was liking it! More

Just purchased a 2011 Maxima back in March and I could not have been more pleased with both price and great service. The staff was very no-nonsense and they answered all of my questions on the spot. T not have been more pleased with both price and great service. The staff was very no-nonsense and they answered all of my questions on the spot. This showed me that they were all very well trained and took a great amount of pride in their dealership as well as the products they sell. The sales staff took the time to really get an understanding of what car package would be best and let me say it was not necessarily the most expensive one that they helped me get. This proved that they were not looking at me just as a commission but respected my budget as well as pride. I took my son straight from his Little League game still in uniform and the entire staff was asking him about his games and chatting him up about Major League Baseball and everyone's favorite teams. So needless to say he wanted to know when we could go back and buy more cars and hang out with the guys. So thank you for allowing me to share a very positive experience while at Lynnes Nissan/Subaru More

I was very pleased with how friendly and helpful everyone was. I would most certainty recommend this dealership to my friends and family. They made the process of getting a new car as painless as possible an was. I would most certainty recommend this dealership to my friends and family. They made the process of getting a new car as painless as possible and that's very important to me. You guy are awesome. More