Lynnwood Honda

Their motto is "Experience the Difference" and they lived up to this. I bought a certified used vehicle and went back later with an issue about the tire depth being too low. They gave me two brand they lived up to this. I bought a certified used vehicle and went back later with an issue about the tire depth being too low. They gave me two brand new tires for free with hardly any questions asked. Lawrence and Keith are my guys now. I would recommend buying a vehicle from here if you want to do business with the best. Jake Hernandez More

Came in to purchase 2011 CRV EX-L AWD. Mike was easy to work with and made the buying experience smooth. I told them I wanted the Edmunds TMV pricing and Mike pulled it up on his computer and they agreed work with and made the buying experience smooth. I told them I wanted the Edmunds TMV pricing and Mike pulled it up on his computer and they agreed to it. We didn't have to do any additional haggling on the price, it was quick and easy to get the deal done. More

I went in to the Lynwood Honda dealership October 19, I went in to the Lynwood Honda dealership October 19, 2011, to discuss a warranty issue which involved past service by this Honda dealer and another I went in to the Lynwood Honda dealership October 19, 2011, to discuss a warranty issue which involved past service by this Honda dealer and another Honda dealer. The first Honda dealer was Renton Honda with the last date of work on February 18, 2008. I made an appointment with John Royce, Service Manager. Lynwood Honda. The issue I was addressing was brought to my attention by Bret's Independent which performed the 60,000 mile inspection/tun-up for me. At this time Bret's Independent gave me a 2007 Honda service bulletin referencing a problem with my car type's transmission, a 2003 Honda Civic hybrid. Both Renton and Lynwood Honda failed to follow the bulletin or inform me that one had been issued. The issue was a judder like jerking while driving in the middle gears. This could have been fixed under warranty if either of the dealers had done what should have been done. I went to Lynwood Honda October 25, 2011. My complaint is that John Royce was gruff with me when I talked to him about the issue at the first meeting and even more gruff and rude to me at the next meeting when, while making an attempt to mollify me by changing the transmission fluid without charge and then denying his mechanic had actually found the judder. Even that was not supposed to happen. It was supposed to be a check and then talk before we decided what to do. He went ahead with the fluid change without my permission. He had attempted to have the front guys talk to me and deny me any warranty follow-up. I had to insist that he talk to me about the latest development. His statement that he had put his reputation on the line by calling the district Honda representative rings hallow. How is a reputation involved when he is only telling the representative the facts of my case? He was rude to the point of raising his voice as I insisted the years of recorded work indicating a judder were more true than the one time they checked today. He ended the meeting by standing up, glaring down at me with my keys in his extended hand. I even had to go back in and get my paperwork after I realized he hadn't given it to me. The whole time I was made to feel like the car owner who the dealership doesn't want to honor its, Honda's, word. They were the last Honda dealership to not follow the service bulletin, or inform me of its existence so that I could follow-up and have the work done under warranty. I feel that John was only trying to make it so that I could not follow-up and continue my claim for warranty work. I was disrespected, misinformed, rudely treated, and dismissed. More

Buying a car is usually an intimidating experience. Everybody at Lynnwood Honda treated us with respect with no pressure. All were very thorough in walking us through the process and making sure we we Everybody at Lynnwood Honda treated us with respect with no pressure. All were very thorough in walking us through the process and making sure we were comfortable. We are very happy with the experience and highly recommend this dealership. By the way, it is also a great car! More

I recently purchased a used Accord from Shawn Pope for my daughter in college. I ran into him the week prior to the actual purchase out in the lot and we instantly connected. Shawn is highly knowledgeable a daughter in college. I ran into him the week prior to the actual purchase out in the lot and we instantly connected. Shawn is highly knowledgeable about the cars I looked at, was most helpful, understanding and very much at ease with every question I threw at him. Shawn helped my wife and me to pick just the right car for our daughter, as we had come to see other cars on the lot. He was also very professional throughout the purchase understanding my budget and making the final sale a most pleasurable and rewarding experience. A week went by and the transmission started slipping. I called the dealership and made arrangements to service it. I ran into Shawn again while dropping off the car and he reassured me once again that he would take care of me. You know, he really meant it and so did the entire staff. Now I know why he is one of the top salesmen at Lynnwood Honda. He made everything come out incredibly fantastic! Thank you once again Shawn and the entire Lynnwood Honda team - you truly epitomize the meaning of incredibly GREAT customer service and once again my next purchase will be at your delightful dealership. Keep up the great work ...and as my daughter says after picking up her fixed car.. "Lynnwood Honda really rocks Dad..." More

We had a knowledgeable/non-pushy sales person at Lynnwood Honda. Lisa and her team made us feel comfortable asking question. They were able to answer our needs and even offered a loaner car while our servi Honda. Lisa and her team made us feel comfortable asking question. They were able to answer our needs and even offered a loaner car while our service needs were taken care of. More

I would like to just comment something about Mark, is that he is a real professional. Normally I do not respond to feedback forums. This man did everything you should expect and more from a salesperson a that he is a real professional. Normally I do not respond to feedback forums. This man did everything you should expect and more from a salesperson and usually are left lacking with the ususal run of the mill salesmen. He was the only salesperson to give a complete run down of the car exterior/interior the controls uner the hood and showed me the latest designs innovations included in my new Honda Accord. The only sales person to open the trunk and show differences in trunk space betrween models. The only sales person that got down on his knees to point out things that Honda includes in their designs. I feel fortunate to have Mark as my sales person and would recommend him to all my friends for all their new car needs More

I had a very positive experience at Lynnwood Honda. Michael Grecco really went above and beyond to make sure I drove away in the perfect vehicle that fit my driving needs and budget. I purchased a 201 Michael Grecco really went above and beyond to make sure I drove away in the perfect vehicle that fit my driving needs and budget. I purchased a 2012 Honda Civic and I couldn't be happier with my choice. The staff at Lynnwood Honda was very friendly, informative, and willing to answer all of my questions. I felt very comfortable and did not feel any pressure to buy until I was ready. Once, my decision was made, the buying process went quite quickly and I felt well cared for every step of the way. This is the second time I have purchased a new vehicle from this dealership and I couldn't imagine buying a new car anywhere else. I highly recommend Lynnwood Honda! More

It was extremely pleasant to work with Lawrence! Really, there was no way that he could have made my car buying experience better. He was friendly and efficient. In an amazing stroke of bad luck, someone there was no way that he could have made my car buying experience better. He was friendly and efficient. In an amazing stroke of bad luck, someone hit my brand new car 12 days after I bought it and Lawrence continued to care for me expertly--recommending a body shop and explaining to me how the process would work. Not only would I recommend Lynnwood Honda in the future, but I will send friends and family to Lawrence specifically. Many thanks! Your very happy customer, Christina More

We appreciated how informative and professional Mark Baker was as he helped us look at and consider our car buying options. We purchased our first Pilot and we are very pleased. Baker was as he helped us look at and consider our car buying options. We purchased our first Pilot and we are very pleased. More