M & L Chrysler Dodge Jeep Ram

Beware the bait and switch We are in the market for a Town and Country to replace our current vehicle that was totaled in wreck when we got hit by a DUI driver. So, this was alr We are in the market for a Town and Country to replace our current vehicle that was totaled in wreck when we got hit by a DUI driver. So, this was already not something that we were prepared to do. We called to check availability as to whether a certain vehicle was available that we saw on AutoTrader and were told that it had been sold. While we were on the phone, the person asked if we would be interested in other vehicles. We said yes and explained very clearly our criteria. We were told that they had two others that were above our price range but given that it was the 4th, they were very willing "to give us a deal to meet our needs." We told them that we were interested in one of the two and that we would be arriving that afternoon. On our way, I sent another text to the internet sales person to let them know that we were 30 minutes away and to have the vehicle ready. We were then informed that vehicle had been sold earlier that morning. They told us that they still had the second vehicle and that it was comparable. We drove an hour to the dealership and test drove the vehicle. It was a good vehicle and were ready to purchase it once they revised the price to match our previously stated expectations. We were then told by a manager that there was no way for them to meet our expectations and that the internet pricing was already very competitive and we were too far apart to negotiate a price. After explaining that we were told that they would be able to meet our needs with one of the two vehicles only to find out that they would not even be close on the price we had no choice but to walk out. To add additional insult, the final bottom line price that they gave us to start with was about $1000 higher than the internet pricing (loaded with all their fees)! It was an immensely frustrating experience. It was clearly a bait and switch and they were obviously playing the same old car salesman game to get us into the shop in the hopes that we would spend more (probably through financing). I rarely do internet reviews but this was such a bad experience, I thought it best to let others know about what to expect from them. Very disappointing. More

Nice to deal with We did all over the internet by email and for most part all went well when arrived at dealership to exchange my trade for the newer truck. Had proble We did all over the internet by email and for most part all went well when arrived at dealership to exchange my trade for the newer truck. Had problem with registration but finally got straightened out. More

Outstanding Customer Service - Well beyond the manufacture 2017 Jeep Grand Cherokee arrived with paint damage. Chrysler was no help. Jon Alcorn and team at M&L worked to resolve the situation to our satisfac 2017 Jeep Grand Cherokee arrived with paint damage. Chrysler was no help. Jon Alcorn and team at M&L worked to resolve the situation to our satisfaction. Mitch Maness, Robbie Wilson, Shawn Dowdee the team in the Jeep Sales industry that clearly are setting a new standard in customer satisfaction. The Jeep Team to trust. More

Purchase new Ram Chad at M&L was very friendly and helpful in finding me a great truck. I was given a price I could not walk away from. Chad at M&L was very friendly and helpful in finding me a great truck. I was given a price I could not walk away from. More

Not Another Let Down My husband and I were in search of a new car. We went to M & L Chrysler in Lexington on December 8th 2016. To be honest, we did not have to much fait My husband and I were in search of a new car. We went to M & L Chrysler in Lexington on December 8th 2016. To be honest, we did not have to much faith that we would be approved for a car but we had to try as we have three kids and a broken car. Trisha Hulin is an amazing sales person. She has great communication skills, very polite and all around a pleasure to work with. Trisha Hulin worked hard and tirelessly on our loan for a car. I didn't have much hope as I said before, but unexpectedly we were approved for a car! Not just any car, but a 2017 Dodge Journey! I love my vehicle and I love the help I received during my purchase! I would give 10 stars if I could! Please see Trisha Hulin if your on the search for a car, You won't be sorry!! More

purchase new Jeep This is a great dealership! They went out of their way to get a deal that was right for us. The Jeep was delivered with full tank of gas and spit sh This is a great dealership! They went out of their way to get a deal that was right for us. The Jeep was delivered with full tank of gas and spit shined. The salesman took his time to explain the features of the vehicle at delivery. This is our second purchase with M&L. We will be back!!! More

M&L Chrysler Jeep dodge ram superstore M&l is great they are kind and go out of there way to help you get I to something. My family us in our second vehicle from M&l we had the pleasure of M&l is great they are kind and go out of there way to help you get I to something. My family us in our second vehicle from M&l we had the pleasure of talking to TAD LEONARD on both occasions. The first time we were looking for something bigger for our kids to have room in. This last vehicle we purchased was a 2016 jeep patriot. At m&l I feel like I was taken care of really hassle free. And I can honestly say it made me feel good know that when I came in I was able to see MR. MCNULTY there he's really nice and always asks if your being taken care of. Also he will remember your face. More

Great experience and service This is our 3rd purchase from M&L and the service and experience was awesome. They are truly customer oriented and provide great service and cost. This is our 3rd purchase from M&L and the service and experience was awesome. They are truly customer oriented and provide great service and cost. I would look at purchasing from them again in the future. More

Honest, Pleasant,Excellent Price,Awesome Staff Thanks M&L Motors for making my purchase of a Chrsyler 300 S a pleasure. I bought the car I wanted at the price I wanted to pay. Starting with Lara,Ga Thanks M&L Motors for making my purchase of a Chrsyler 300 S a pleasure. I bought the car I wanted at the price I wanted to pay. Starting with Lara,Gary,Eric and finished with Justin! You have my praises of Best Dealership of the Year. Congrads More

Great people to work with I was there today too buy my second vehicle from them because I was so impressed with the way they was with me the frost time..This time was even bett I was there today too buy my second vehicle from them because I was so impressed with the way they was with me the frost time..This time was even better then the first time I was there. I could not believe it they when out of there way to make sure I got the vehicle for me .. They where very nice people too they are very people friendly and that ment a lot to me.. If you need a car or truck just go see them you will not regret it.. More