M & L Chrysler Dodge Jeep Ram

I had an outstanding experience working with Frank Savalle at M&L Chrysler Dodge Jeep Ram. From start to finish, he was the definition of professionalism. He answered every question thoroughly and cle Savalle at M&L Chrysler Dodge Jeep Ram. From start to finish, he was the definition of professionalism. He answered every question thoroughly and clearly, ensuring I fully understood all aspects of the vehicle and the purchase process. He took the time to listen and understand what I was looking for without ever being pushy or overbearing—something that truly set him apart. What really impressed me was how he even assisted with the financing process. He worked hard to help secure a reasonable interest rate and made sure everything was explained in a straightforward, transparent way. It’s clear he knows what buyers value in a salesman: honesty, patience, and product knowledge—all of which he delivered effortlessly. If you’re looking for someone who genuinely wants to help you find the right vehicle without the usual sales pressure, I highly recommend Frank Savalle. Frank, along with Finance Manager, Brenda McElrath, and the dealership sales manager, truly made this by far the best car-buying experiences I’ve ever had. More

Sold me a certified Chrysler 300. One tire was bad so they told me to come back and they would change it. My wife took it back and it was worse after they replaced the tire. I took it One tire was bad so they told me to come back and they would change it. My wife took it back and it was worse after they replaced the tire. I took it to a local dealership and they looked into what was making it ride so bad. I've had this car 3 weeks and already costing me 2000$ to get it in running order. They won't call me back. They refuse to answer any calls about my tag. They take advantage of you really bad. I would avoid this place at all costs. I heard them discussing what to do about a jeep they sold with a rusted frame and the words "they bought it let them deal with it" was said. Very very bad place. Do no go there. Idc how many good reviews you read. They are very shady. Even in their extended warranty dept. It's all very bad. More

I would leave this dealership 0 stars if I could! HORRIBLE service department. I was WAY over charged!! $30 each for AFTERMARKET spark plugs??? Really??? They changed 6 spark plugs, air filter change HORRIBLE service department. I was WAY over charged!! $30 each for AFTERMARKET spark plugs??? Really??? They changed 6 spark plugs, air filter change, brake fluid change, coolant flush and VVL seal replacement which I did not need and it didn’t show up on diagnostics so it probably wasn’t even done…then they came at me with a $2000 bill after having my vehicle for 8 days!!! They “Cut me a deal” for $1160. NEVER ever would I recommend this service department. This isn’t my first bad experience with them but thought I would give them a chance again…HUGE mistake!!! I did the diagnostics prior to taking it in and knew that I probably needed spark plugs…they nit picked the rest that I could’ve had done elsewhere for a fraction of the cost. They charged me $749.32 for labor that probably realistically took a few hours. Save your money & go elsewhere! More

Recently purchased a truck from M&L, and I am disappointed with the service regarding the key fobs and the pushy sales tactics. It was never mentioned during the purchase that there would only be disappointed with the service regarding the key fobs and the pushy sales tactics. It was never mentioned during the purchase that there would only be one key fob provided. Upon receiving my vehicle, I realized I only received one key fob, which has been an inconvenience for my family and I. Additionally, I found the sales manager to be very pushy during negotiations, which made the experience uncomfortable. They were insistent on certain details and rushed through explanations. I understand oversights can happen, but it's disappointing that the key fob issue wasn't communicated clearly or handled properly. I've reached out to the dealership about this issue multiple times but haven't received a satisfactory resolution yet. I hope this feedback helps them improve their communication and customer service in the future and for this not to happen to anyone else. More

Had a great experience. Go find Braxton if you’re in the market for a new car. Very professional and courteous. Great to deal with. Go find Braxton if you’re in the market for a new car. Very professional and courteous. Great to deal with. More