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M'Lady Nissan
Crystal Lake, IL
1,334 Reviews
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Showing 1,334 reviews
January 15, 2016
very disappointed Brandon Mason Service Consultant VERY RUDE not helpful did not care for my concerns ...over all dealership does not care for customer unless you ar Brandon Mason Service Consultant VERY RUDE not helpful did not care for my concerns ...over all dealership does not care for customer unless you are gonna purchase a vehicle thumbs down on whole dealership More
by irene45
Employees Worked With
Brandon Mason
January 15, 2016
Excellent Service! Had so some vehicle issues and never felt like a valued customer until before. Felt I was taken advantage of a lot. Brandons professionalism and overa Had so some vehicle issues and never felt like a valued customer until before. Felt I was taken advantage of a lot. Brandons professionalism and overall service exceeded my expectations. He was prompt and honest which is hard to find at dealerships. His great customer service skills should be commended. I will go to him every time now. More
by Arb69
Employees Worked With
Brandon Mason
January 12, 2016
New Nissan Rogue From my first visit, to when I went back to purchase my new 2016 Nissan Rogue, the entire team at M'Lady were fantastic. I felt well educated on the v From my first visit, to when I went back to purchase my new 2016 Nissan Rogue, the entire team at M'Lady were fantastic. I felt well educated on the vehicle, without feeling like I was being pushed, or rushed to make a decision. From my initial meeting with Tony Bochenet, to actually purchasing the vehicle with Tom Gilhooly and Severo Gonzaga, they made sure that I had everything I needed to make an educated decision that I felt comfortable making. I also would like to thank Ryan Hummel as he made extending my warranty and all of the financial information very easy to comprehend, which may have otherwise been overwhelming. I will certainly be back for service and oil changes, and look forward to doing so! Thank you! More
by pittmom83
Employees Worked With
Severo Gonzaga, Tony Bochenet, Tom Gilhooly
January 07, 2016
I bought a new Nissan Rogue from Tony My wife and I bought a new Nissan Rogue at M'Lady Nissan on Dec. 2015, Tony Bochenek helped us a lot. He is a new employee in M'Lady Nissan, and doing My wife and I bought a new Nissan Rogue at M'Lady Nissan on Dec. 2015, Tony Bochenek helped us a lot. He is a new employee in M'Lady Nissan, and doing a wonderful job, no games, no lies. I met a lot of sales man before, he is the most impressive one. We are going to rate him excellent without hesitate. More
by swb0812
Employees Worked With
Tony Bochenek
December 10, 2015
Very rude salesman Had the pleasure of speaking to Mr. Tom Gilhooly after having a miscommunication with the service department about the sales team not knowing their ca Had the pleasure of speaking to Mr. Tom Gilhooly after having a miscommunication with the service department about the sales team not knowing their car washing machine was broken (going on day two) and Mr. Gilhooly is who I spoke with. Spoke down to me despite knowing I had a right to be upset given the circumstances and even said I was not acting like a human being and I could return when the machine worked again and immediately hung up on me. The car buying experience was not bad but this individuals inability to diffuse the situation and maintain his temper completely changes my perception of what to expect from this dealership now. More
by Upset customer
Employees Worked With
Tom Gilhooly
September 13, 2015
Overjoyed and an awesome experience. When I arrived to M'Lady Nissan I wasn't expecting to buy a vehicle for the simple fact that I went through a car loan with an interest rate of 18.9%. When I arrived to M'Lady Nissan I wasn't expecting to buy a vehicle for the simple fact that I went through a car loan with an interest rate of 18.9%. I was referred to Mr. Eddie Colville and he gave exceptional customer service. He worked with me to obtain the lowest interest rate through Nissan. He came back with 10% APR and I was delighted. He knew that the interest rate would help me and my family with our financial needs. Then I was introduced to Mr. Ryan Hummel to finalize the paperwork and before I knew it the interest rate went down to 7.9% APR. This was a phenomenal experience to walk out with a great interest rate, plus the vehicle I wanted. This team is all about helping and making sure you are totally happy with no regrets. I would definitely recommend family and friends to M'Lady Nissan. More
by James G.
Employees Worked With
Ryan Hummel, Eddie Colville
September 01, 2015
2015 New No Smell 0K Miles vs 2011 Used with Smell 60K Miles I went to go buy a used car and it had a strong interior smell that was covered with a deodorizer. The cost of the new car vs used was only 4K differ I went to go buy a used car and it had a strong interior smell that was covered with a deodorizer. The cost of the new car vs used was only 4K difference Eddie Colville got us in and out in just a few hours with a brand new car. The experience was exceptional, I appreciate the time he gave to us. My wife was happy with a new car vs a used, from a piece of mind and smell perspective. The dealerships customer service is done exceptionally well with lifetime free car washes and 7 free oil changes and this even led me to buy the extended warranty for a nominal fee giving me 7 years of coverage + roadside assitance, important for teenage drivers, who don't know how to change a tire. The experience was worth my time and I will most likely go there again. More
by Jeff
Employees Worked With
Eddie Colville, Bryan Murphy
August 16, 2015
Please don't go here ! I was so unfortunate to find this dealer in Crystal Lake. I call it Karma, as I had to drive 10-11 miles to go. I wasn't sure why I brought two cars i I was so unfortunate to find this dealer in Crystal Lake. I call it Karma, as I had to drive 10-11 miles to go. I wasn't sure why I brought two cars in the same week from this dealer. My second car was an used one. They created a scene that they are taking my old car for $2000, but I didn't realize the car that I purchased price was increased. The listing price was 10995 but the sales person used 11995 to close the deal. Without realizing the trap, I was so fooled by their so friendly stupid words. When I asked the sales guys for the price difference, he told me that $985 for used car reconditioning. Well, that should be part of the car price isn't it? I just did not understand why? .. Well, I appreciate the sales person skills in making you feel special at the same ripping you apart!! More
by Poorguy
Employees Worked With
Phil
July 30, 2015
Front License Plate?!? My family and I just moved here from Michigan. I had just went to get my new Illinois license plate, DL, registration, etc., and to my surprise, there My family and I just moved here from Michigan. I had just went to get my new Illinois license plate, DL, registration, etc., and to my surprise, there were 2 plates in the shrink wrap. Was this an mistake?!? Nope it was not. So, I had no place to put the front plate on my 2002 Nissan Sentra GXE (yes, a 2002!). But I did have the plate holder & screws in my trunk. I called M'lady the following day, and Peter & Colin not only sympathized with me, they told me to come in & they'll fix me right up! And thanks to Bryant, the mechanic, who took care of me in 2 minutes flat! Thank you so much guys! More
by Newresident
Employees Worked With
Peter, Colin, Bryant C.
July 09, 2015
BEWARE OF EXTRA FEES!!! Please make sure you TRIPLE check your sales contract before signing it. They added a $399 window etching fee on my contract without mentioning or eve Please make sure you TRIPLE check your sales contract before signing it. They added a $399 window etching fee on my contract without mentioning or even talking about it at all during the ENTIRE sale process. My daughter, wife, and I were the last costumers so I felt rushed and just trusted them with the documents. We'll I guess that was a $399 + tax mistake!!! So sad because this is our FIRST and most likely the LAST Nissan for us. More
by Victim
Employees Worked With
Bryan Murphy
