
M'Lady Nissan
Crystal Lake, IL
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I love my new 2016 Nissan Rogue I went to Nissan looking for a used Vehicle and test drove at least 4 different cars, but Severo was so helpful. I ended up leasing a 2016 Nissan Rogu I went to Nissan looking for a used Vehicle and test drove at least 4 different cars, but Severo was so helpful. I ended up leasing a 2016 Nissan Rogue at a great price. If you are looking for a vehicle definitely make them your stop and tell them I sent you there. ;) More
Happy w/decision to buy a larger car We decided to stop in and look at Nissan's options since our family is growing and our CR-V was getting up in miles. We took a Nissan Pathfinder for We decided to stop in and look at Nissan's options since our family is growing and our CR-V was getting up in miles. We took a Nissan Pathfinder for a ride and were really impressed with the features, quiet ride, and space. Sam was patient and took his time answering all of our questions. He was very helpful in making the decision between a Rogue and a Pathfinder. Eddie walked us through our financing options and was a pleasure to work with throughout the process. My wife and I feel like we got a fair deal and we love our new ride. This was our first time visiting M'Lady Nissan here in town, but if the customer service stays this way, I don't think it'll be our last. Thanks! More
Great experience The staff were all pleasant and friendly. I went there to look at the 2015 Murano. Loved it! We left with a great car and feeling that we have made ne The staff were all pleasant and friendly. I went there to look at the 2015 Murano. Loved it! We left with a great car and feeling that we have made new friends. More
New Nissan Murano Before my visit to M'Lady I went to two other dealerships for a price comparison. The other dealerships did not come close to the quote I received fro Before my visit to M'Lady I went to two other dealerships for a price comparison. The other dealerships did not come close to the quote I received from Erica. More impressive was the feeling of welcomeness from the moment I arrived at M'Lady. That feeling makes the process so much easier, considering it's such a large investment. If you don't like the run around I would highly suggest M'Lady as your first and only stop when looking to purchase a Nissan. More
Excellent Service! Had so some vehicle issues and never felt like a valued customer until before. Felt I was taken advantage of a lot. Brandons professionalism and overa Had so some vehicle issues and never felt like a valued customer until before. Felt I was taken advantage of a lot. Brandons professionalism and overall service exceeded my expectations. He was prompt and honest which is hard to find at dealerships. His great customer service skills should be commended. I will go to him every time now. More
very disappointed Brandon Mason Service Consultant VERY RUDE not helpful did not care for my concerns ...over all dealership does not care for customer unless you ar Brandon Mason Service Consultant VERY RUDE not helpful did not care for my concerns ...over all dealership does not care for customer unless you are gonna purchase a vehicle thumbs down on whole dealership More
New Nissan Rogue From my first visit, to when I went back to purchase my new 2016 Nissan Rogue, the entire team at M'Lady were fantastic. I felt well educated on the v From my first visit, to when I went back to purchase my new 2016 Nissan Rogue, the entire team at M'Lady were fantastic. I felt well educated on the vehicle, without feeling like I was being pushed, or rushed to make a decision. From my initial meeting with Tony Bochenet, to actually purchasing the vehicle with Tom Gilhooly and Severo Gonzaga, they made sure that I had everything I needed to make an educated decision that I felt comfortable making. I also would like to thank Ryan Hummel as he made extending my warranty and all of the financial information very easy to comprehend, which may have otherwise been overwhelming. I will certainly be back for service and oil changes, and look forward to doing so! Thank you! More
I bought a new Nissan Rogue from Tony My wife and I bought a new Nissan Rogue at M'Lady Nissan on Dec. 2015, Tony Bochenek helped us a lot. He is a new employee in M'Lady Nissan, and doing My wife and I bought a new Nissan Rogue at M'Lady Nissan on Dec. 2015, Tony Bochenek helped us a lot. He is a new employee in M'Lady Nissan, and doing a wonderful job, no games, no lies. I met a lot of sales man before, he is the most impressive one. We are going to rate him excellent without hesitate. More
Very rude salesman Had the pleasure of speaking to Mr. Tom Gilhooly after having a miscommunication with the service department about the sales team not knowing their ca Had the pleasure of speaking to Mr. Tom Gilhooly after having a miscommunication with the service department about the sales team not knowing their car washing machine was broken (going on day two) and Mr. Gilhooly is who I spoke with. Spoke down to me despite knowing I had a right to be upset given the circumstances and even said I was not acting like a human being and I could return when the machine worked again and immediately hung up on me. The car buying experience was not bad but this individuals inability to diffuse the situation and maintain his temper completely changes my perception of what to expect from this dealership now. More
Overjoyed and an awesome experience. When I arrived to M'Lady Nissan I wasn't expecting to buy a vehicle for the simple fact that I went through a car loan with an interest rate of 18.9%. When I arrived to M'Lady Nissan I wasn't expecting to buy a vehicle for the simple fact that I went through a car loan with an interest rate of 18.9%. I was referred to Mr. Eddie Colville and he gave exceptional customer service. He worked with me to obtain the lowest interest rate through Nissan. He came back with 10% APR and I was delighted. He knew that the interest rate would help me and my family with our financial needs. Then I was introduced to Mr. Ryan Hummel to finalize the paperwork and before I knew it the interest rate went down to 7.9% APR. This was a phenomenal experience to walk out with a great interest rate, plus the vehicle I wanted. This team is all about helping and making sure you are totally happy with no regrets. I would definitely recommend family and friends to M'Lady Nissan. More