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M'Lady Nissan

Crystal Lake, IL

4.9
1,348 Reviews
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5656 Northwest Highway

Crystal Lake, IL

60014

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Showing 1,348 reviews

January 28, 2016

I love my new 2016 Nissan Rogue I went to Nissan looking for a used Vehicle and test drove at least 4 different cars, but Severo was so helpful. I ended up leasing a 2016 Nissan Rogu More

by Danielleborden
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Severo, Brian, Phillip
January 24, 2016

Happy w/decision to buy a larger car We decided to stop in and look at Nissan's options since our family is growing and our CR-V was getting up in miles. We took a Nissan Pathfinder for More

by iamsdawg
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Colville, Sam Obenchain, Bryan Murphy, Phillip Hellstrom
January 22, 2016

Great experience The staff were all pleasant and friendly. I went there to look at the 2015 Murano. Loved it! We left with a great car and feeling that we have made ne More

by Orion50
Recommend Dealer
Yes
Employees Worked With
Tom Gilhooly, Bryan Murphy, Jeff Skrzypczak, Phillip Hellstrom
January 16, 2016

New Nissan Murano Before my visit to M'Lady I went to two other dealerships for a price comparison. The other dealerships did not come close to the quote I received fro More

by wendel, bill
Recommend Dealer
Yes
Employees Worked With
Erica Collins
January 15, 2016

Excellent Service! Had so some vehicle issues and never felt like a valued customer until before. Felt I was taken advantage of a lot. Brandons professionalism and overa More

by Arb69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Mason
January 15, 2016

very disappointed Brandon Mason Service Consultant VERY RUDE not helpful did not care for my concerns ...over all dealership does not care for customer unless you ar More

by irene45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandon Mason
Jan 15, 2016 -

M'Lady Nissan responded

Hi Irene - My name is Mark Feld and I am the service director here at M'Lady Nissan. I was sorry to read this review. I am sorry that you felt this way. Can you give me a call at 815.459.2288 and ask for me Mark directly so that I can understand what happened? Thank You for your time and I look forward to hearing from you. Thank You Mark Feld M'Lady Nissan 815.459.2288

January 12, 2016

New Nissan Rogue From my first visit, to when I went back to purchase my new 2016 Nissan Rogue, the entire team at M'Lady were fantastic. I felt well educated on the v More

by pittmom83
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Severo Gonzaga, Tony Bochenet, Tom Gilhooly
January 07, 2016

I bought a new Nissan Rogue from Tony My wife and I bought a new Nissan Rogue at M'Lady Nissan on Dec. 2015, Tony Bochenek helped us a lot. He is a new employee in M'Lady Nissan, and doing More

by swb0812
Recommend Dealer
Yes
Employees Worked With
Tony Bochenek
December 10, 2015

Very rude salesman Had the pleasure of speaking to Mr. Tom Gilhooly after having a miscommunication with the service department about the sales team not knowing their ca More

by Upset customer
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Tom Gilhooly
Dec 12, 2015 -

M'Lady Nissan responded

I am very sorry to read about your experience. I want to sincerely apologize. Our cashier was not told about the car wash being broken. It was an internal miscommunication and for that we are sorry. For your inconvenience and the way you were spoken too I want to offer you a full exterior detail. This is not our practice and all internal concerns have been addressed. Please just call me directly to schedule it, as I would like to make sure everything is in working order. Thank You Patti Scipione M'Lady Nissan 815.459.2288

September 13, 2015

Overjoyed and an awesome experience. When I arrived to M'Lady Nissan I wasn't expecting to buy a vehicle for the simple fact that I went through a car loan with an interest rate of 18.9%. More

by James G.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Hummel, Eddie Colville
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