M'Lady Nissan

This was a painless process. We knew what we wanted, the Salesman Hugo showed us the Rouge and Robin sold us on the protection package. Salesman Hugo showed us the Rouge and Robin sold us on the protection package. More

The staff is ready for the walk ins to ask questions. They attend customers in a friendly manner. I could see that they really wanted to help us by giving us accurate information and not selling us an id They attend customers in a friendly manner. I could see that they really wanted to help us by giving us accurate information and not selling us an idea. Mr. Gonzaga was very informative! I can tell that he enjoys working at M'Lady Nissan. He gave me some tips on how to improve my credit score and advice as well. I especially loved the waiting area! I took my four year old; he was having such a great time playing in the children's sound proof area. I will definitely recommend this dealership to anyone! I might even go again in the future! Minerva Urbina More

They are a very friendly, knowledgeable, and pleasant sales staff to work with. They all worked very hard with me to get the best price. sales staff to work with. They all worked very hard with me to get the best price. More

Wow! What a pleasant surprise it was dealing with My'Lady of Crystal Lake, IL.. So many times, when I've walked into a dealership, it was always pressure, but not here. I was greeted and asked what I My'Lady of Crystal Lake, IL.. So many times, when I've walked into a dealership, it was always pressure, but not here. I was greeted and asked what I was looking for and from there it was a no-pressure at all. Every person was so helpful. Brandon, Wayne G., and the Finance Manager, Tom, went above and beyond to get me into my new car. I walked in thinking that I would be going home without a car, but even with lackluster credit, Tom made it work. Thank you to everyone at My'Lady Nissan in Crystal Lake, IL.. I highly recommend this dealership. One word sums them up...AWESOME! Sincerely, Tracy F. NO MATTER WHAT YOUR CREDIT IS, GIVE MY'LADY NISSAN OF CRYSTAL LAKE, IL. A TRY. I DID AND NOW I'M DRIVING A LIKE NEW USED 2012 FORD FOCUS SEL!!! ASK FOR TOM GILHOOLY. More

I went to the dealership to lease a new car and asked the sales consultant to show me cars that I seen on the internet site between 21,000.00 and 23,000.00 for a Nissan Juke S the cheapest model with not a l sales consultant to show me cars that I seen on the internet site between 21,000.00 and 23,000.00 for a Nissan Juke S the cheapest model with not a lot of new fangled buttons just a basic car. I was showed one and sticker price was 22,160.00 and test drove it. Loved the car!!! I never leased a car before and asked the sales consultant "How does leasing work". He explained it that I'll be leasing a portion of the price and if I want to purchase it at the end I'll still have to pay on what is left on the car. I was thinking ok, that sounds reasonable since it showed on the website 2000.00 down payment and monthly payments of 300.00. I was asked what I was willing to put down above my trade in and what I felt was comfortable with monthly payments. He came back with an additional down payment and more than I wanted to pay per month but I spent over two hours their and I wanted the car. I agreed to the terms and waited another hour and a half before I made it to finance. In finance, We went over the documents and was then told I would have to come up with the first months payment today. I told him I was not informed of this plus the additional down payment now I have to put some on my credit card instead of the money I saved up (bummer). I wished the sales consultant would have mentioned it. Now, as I look over the price of the car it was 10,000.00 over the sticker price and the down payment and monthly payments where figured out by this price of 33,000.00 plus tax and plates. I asked is this done by some weird calculation because I stilled owed money on my trade in. He said I agreed the car was valued at this price through the sales consultant. I thought the value of the car was the sticker price but I can only blame myself for this mistake. I should have come to the dealership more informed about leasing vs buying a car because I was dumb to think the sales consultant knew how to explain the process giving the pros and cons. I recommend to have the leasing app on a phone that calculate price, payments, down payment and if this is a poor, average or excellent lease. I already signed a paper stating that I agreed to the lease and since I did love the car I'll be making the payments on it but I have learned my lesson. In three years I'll return my car and go straight to another dealership to shop for my next car more informed about the whole process. More

Just bought my Nissan Rogue which I absolutely love from M'Lady Nissan and they were fantastic. Highly recommend them. I'm very happy with my experience. M'Lady Nissan and they were fantastic. Highly recommend them. I'm very happy with my experience. More

Loved the sales staff and the honest approach to selling cars. Was the first dealership we went to in Crystal Lake and didnt need to go further. Bought a Nissan Juke and am extremely proud that we did. G cars. Was the first dealership we went to in Crystal Lake and didnt need to go further. Bought a Nissan Juke and am extremely proud that we did. Got the best dealer with the best people. If you want a great car with great service you should go the Nissan in crystal Lake also. M'Lady is the place. More

I would highly recommend M'Lady Nissan to anyone in the market for a new or used vehicle! Eddie Colville helped me find the perfect vehicle for me and my family. We live a couple hours away from this the market for a new or used vehicle! Eddie Colville helped me find the perfect vehicle for me and my family. We live a couple hours away from this dealer and have friends that live there so we decided to car shop with Eddie. He made this process simple and stress free and I love my new Murano! Thank you Eddie and the entire staff for making this big purchase easy and stress free. More

We had a fantastic experience at M'Lady. We went in to test drive a used car and found we qualified for a new 2013 Sentra. Abe and Eduardo were extremely helpful. We highly recommend M'Lady to anyone l to test drive a used car and found we qualified for a new 2013 Sentra. Abe and Eduardo were extremely helpful. We highly recommend M'Lady to anyone looking for a new or used vehicle. More

We went in looking for a new car just to see what was available and had such a great experience and was offered such a great value for the car we were looking at, we ended up leaving with a 2014 Altima! available and had such a great experience and was offered such a great value for the car we were looking at, we ended up leaving with a 2014 Altima! We were highly impressed with the personal touch we received and the great customer service from every employee we worked with yesterday! More