M'Lady Nissan

Service at its best! I highly recommend M'Lady Nissan in Crystal Lake, IL for their friendliness, professionalism, and great service. Eddie Colville (Sales) and Ryan (Fina I highly recommend M'Lady Nissan in Crystal Lake, IL for their friendliness, professionalism, and great service. Eddie Colville (Sales) and Ryan (Finance) treated me like family which made purchasing my Nissan Murano a very pleasant experience. Eddie was amazing! He took the time to get to know me and my family so he could fit us with a perfect car at a perfect price! Ryan was also very helpful and ensured I understood all the documents and set me up with a great warranty and service plan. I will, without a doubt, go to M'Lady Nissan for all my car care needs and recommend them to my family and friends. Thank you Eddie, Ryan, Nate and the entire team at M'Lady Nissan! More

AWESOME SALESMAN EDDIE COLVILLE WAS AWESOME, HE IS FRIENDLY, NOT PUSHY, EXTREMELY KNOWLEDGEABLE, EXPLAINED EVERYTHING THOROUGHLY. I COULDN'T HAVE ASKED FOR A BETTER E EDDIE COLVILLE WAS AWESOME, HE IS FRIENDLY, NOT PUSHY, EXTREMELY KNOWLEDGEABLE, EXPLAINED EVERYTHING THOROUGHLY. I COULDN'T HAVE ASKED FOR A BETTER EXPERIENCE WHEN PURCHASING MY ALTIMA. More

Doesn't get any better than M'Lady I have bought many vehicles through many different dealers in my lifetime, but my experience at M'Lady is by far the best experience I ever had. They I have bought many vehicles through many different dealers in my lifetime, but my experience at M'Lady is by far the best experience I ever had. They were freindly, not pushy, allowed me and my wife to experience what we wanted to without pressure. They also payed special attention to ensure our financing was the best we could qualify for, they even adjusted the rate after all the original paperwork was completed because they found a better rate at the last minute. This is exceptional service all around. I would recommend M'Lady to anyone searching for a vehicle or anyone who may have questions about what they might need. More

THANK YOU, SAL, FOR FINISHING PROTECTION PKG AS PROMISED!! I hesitate to say this but I had the pleasure of visiting M'Lady Nissan's Service Department on Friday, May 23. I mean, who really likes to visit the I hesitate to say this but I had the pleasure of visiting M'Lady Nissan's Service Department on Friday, May 23. I mean, who really likes to visit the service department with their brand new vehicle! But this visit was to have something "good" done & that was the Protection Plan we purchased for my new Rogue. I arrived for my pre-arranged appointment, was met with a friendly greeting by a young man and was shown to the service office where I met with Sal Visconti. Sal verified the service being done and that I would be waiting. Sal made sure I knew where the waiting room was and that there was coffee available as well. I was told it would be 2 to 2-1/2 hours to complete the job and they were right on the money! I enjoyed meeting Sal. He was very thorough, efficient, personable and friendly and despite appearing to be very busy, he took his time explaining things to me, all with a smile. I have never been in a service department waiting room as comfortable, clean and appealing as the one at M'Lady! Thank you, Sal, and all who completed the work on my new car, for the job well-done! More

Great DEal I got a great deal on a Rouge, Frank Coppola provided friendly service through out the process. Everyone I worked with was competent and friendly. I got a great deal on a Rouge, Frank Coppola provided friendly service through out the process. Everyone I worked with was competent and friendly. This is our second purchase at MLady and I would do it again. More

2014 NISSAN ROGUE SV...Thank You, Jeffrey! REPEAT after me...Jeffrey Skrypczak! This is the salesman that went above & beyond what I would have expected a sales person to ever do in order to f REPEAT after me...Jeffrey Skrypczak! This is the salesman that went above & beyond what I would have expected a sales person to ever do in order to find the "perfect" car for me! After 18 years driving the same vehicle, I had to have the perfect one! But he did...he found the perfect 2014 Nissan Rogue for me! Always smiling and positive; what a great experience! Especially appreciated was the friendliness of all those I came in contact with at M'Lady. Even if you haven't been thinking of Nissan as your next vehicle, let this change your mind! You will NOT be sorry!! (& I am LOVING driving my new Rogue!) Thank you, Jeffrey!! May 08, 2014 More

OK Deal It took a while but I think we got a decent deal. The salesman we had was new but AJ seames to care about his customers. It took a while but I think we got a decent deal. The salesman we had was new but AJ seames to care about his customers. More

M'Lady People were very nice. I bought a good car at a good price. I Believe the extended warranty will save us in the long run. People were very nice. I bought a good car at a good price. I Believe the extended warranty will save us in the long run. More

Nissan Sentra 2014 My old car's transmission broke, so I came here to look for a car. The salesman was very helpful and showed me a car that I really liked. Then he show My old car's transmission broke, so I came here to look for a car. The salesman was very helpful and showed me a car that I really liked. Then he showed me what the upgrade would be and it was beautiful. I love it. It was a very good experience and the people were very nice. More

Very Dishonest! Bait and Switch EXPERTS! If I could give this dealership negative stars I would! The 2011 Murano that I leased through M'lady Nissan was nearing its expiration. After being If I could give this dealership negative stars I would! The 2011 Murano that I leased through M'lady Nissan was nearing its expiration. After being inundated with phone calls and voice mails (which I've saved) by Eddie Coville-even after I told him to stop calling and let me make a decision on my own, for convenience sake, I went to M'lady Nissan to trade in my 2011 Murano for a new one that was supposed to have the same options for the same monthly payment with no money down (which I have a text from Eddie Coville stating these particulars). During the signing process, Eddie Coville tried to get a $500 down payment, which he angrily removed when I showed him the text HE sent me. Oddly, in the finance office, I was required to give them a check for the first payment. Eddie Coville stated that Nissan makes the dealership take the first payment. A week later, I got my first statement from Nissan. How sneaky! The day after purchasing the new car I couldn't find the button for the heated steering wheel, so I called Eddi Coville-my fast talking salesman. He proceded to laugh and told me that there isn't one. When I said that may be a problem and I might not want the new car, he quickly cut me off by saying there wasn't anything he could do that day, since it was a Saturday, and he'd call me Monday with a solution. He didn't. I called and spoke with Mir Ali-the alleged sales manager. He was rude and indignant toward me, and said he'd look into things and call me back later that day. He didn't. Five days passed before I got a call from ANYONE at M'lady Nissan, but the young man calling was still trying to get me to trade in my 2011 Murano. Really? I proceded to tell this young man named Bret my story. He was very understanding, saying that if it were him, he'd be really upset too. He promised to pass my information along to his boss-Sam Obenchain-and assured me that he'd call me Monday, as I work every Saturday and am unavailable to take phone calls. He called Saturday anyway, leaving a message that he'd call back Monday. No surprise...he DIDN"T! At 5:00pm Monday, 10 days after this rotten experience began, I called Sam Obenchain. He was very snotty with me asking "What do you want us to do?" I gave him 3 suggestions-install a heated steering wheel, lower my payment, or install a remote start and I can heat up the whole interior myself.Each suggestion was countered by Sam Obenchain with a "What if that's not an option?" I thanked Sam for his time,and said that I wanted to speak directly to Jim M'lady. I had been told by some one working there that he was going to be at the dealership the next day (Tuesday). Sam Obechain assured me that Jim M'lady would call me that very next day...HE DIDN'T!!! I've taken my complaint to Nissan Customer Care, who've opened an official case file and have made at least 4 attempts to resolve my issue. Mir Ali said they should be able to install the remote start, but he had to "run it by" his general manager Sam Obenchain. Customer Care has had no resolution either. Mir will no longer accept their calls, nor will he return them. This has all gone on with Eddie Coville knowing that I need another car for my kids in a couple of weeks. I'll be contacting our States Attorney next. Case #14185367 More