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M'Lady Nissan

Crystal Lake, IL

4.9
1,328 Reviews

5656 Northwest Highway

Crystal Lake, IL

60014

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Showing 1,328 reviews

September 08, 2023

Great customer service from front end salesman to back end Finance manager . Would highly recommend . More

by johnmperrone9
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Murphy, Shane Mageland
Sep 12, 2023 -

M'Lady Nissan responded

Hello johnmperrone9, Thank you for sharing your experience with us at M'Lady Nissan. We're delighted to hear that you received great customer service from our front-end salesman to the back-end finance manager. Your recommendation is greatly appreciated. Providing a seamless and positive experience from the initial sales interaction to the finance process is something we strive for, and we're glad to hear that you had such an experience with us. If you ever have more questions, need further assistance, or want to explore additional services in the future, please don't hesitate to reach out. We're here to provide you with top-notch service and support. Thank you for choosing M'Lady Nissan, and we hope to have the opportunity to serve you again in the future. Best regards, Mir Ali Dealer Principal M'Lady Nissan

September 08, 2023

The senior sales people were Pushy. The car was overpriced and they had hidden fees when posting online. More

by Kernica1919
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Shane Mageland, Abe Alyassir
Sep 12, 2023 -

M'Lady Nissan responded

Hello Kernica1919, Thank you for taking the time to share your feedback about your recent experience with us. We value your input as it helps us improve our services and ensure the best possible experience for our customers. We apologize if you found our senior salespeople to be pushy during your visit. Providing a comfortable and pressure-free environment for our customers is a top priority, and we take your feedback seriously. We will address this concern with our sales team to ensure that our approach aligns better with your expectations. Regarding pricing and any hidden fees, we are committed to transparency in all our dealings. We apologize if you encountered any discrepancies in pricing or fees. We would like to investigate this matter further to ensure accuracy and clarity in our listings. Please feel free to reach out to us directly at 815-459-2316. We would appreciate the opportunity to discuss this issue in detail. Your satisfaction is important to us, and we want to make sure your concerns are properly addressed. Please contact me directly at your earliest convenience, and I will personally assist you in resolving any outstanding issues or questions you may have. Thank you for considering M'Lady Nissan, and we look forward to the opportunity to better serve you. Best regards, Mir Ali Dealer Principal M'Lady Nissan

September 07, 2023

They answered all of my questions and Shane made it a pressure free experience. I would definitely buy from them again. More

by matt
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Shane Mageland
Sep 07, 2023 -

M'Lady Nissan responded

Hello Matt, Thank you for sharing your positive experience with us at M'Lady Nissan. We're pleased to hear that our team answered all of your questions and that Shane, in particular, made your experience pressure-free. Creating a comfortable and informative environment for our customers is essential to us, and we're glad to have achieved that during your visit. If you ever decide to buy from us again or have more questions in the future, please don't hesitate to reach out. We would be delighted to assist you. Thank you for choosing M'Lady Nissan, and we hope to have the opportunity to serve you again when the time comes. Best regards, Mir Ali Dealer Principal M'Lady Nissan

September 07, 2023

Purchased my 3rd Nissan vehicle from M'Lady. The team there is great to work with, but I want to mention our sales associate Shane Mageland. He was great to work with and did an excellent job of More

by pete.schultz
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Bryan Murphy, Shane Mageland
Sep 07, 2023 -

M'Lady Nissan responded

Hello Pete Schultz, Thank you for being a loyal customer and for choosing M'Lady Nissan for your third Nissan vehicle purchase. We greatly appreciate your trust and continued support. We're delighted to hear that you had a positive experience with our team and specifically with Shane Mageland. It's wonderful to know that Shane did an excellent job explaining the many features of your new car. Providing detailed information and ensuring our customers are well-informed is a priority for us. If you ever decide to purchase another Nissan or have any more questions in the future, please don't hesitate to reach out. We're here to assist you. Thank you for choosing M'Lady Nissan, and we look forward to serving you again in the future. Best regards, Mir Ali Dealer Principal M'Lady Nissan

September 02, 2023

Super friendly staff, clean dealership, an overall great experience! No pressure from the sales staff and the finance team was knowledgeable and courteous. More

by Kim
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Hummel, SEBASTIAN SPROCH
Sep 02, 2023 -

M'Lady Nissan responded

Hello Kim, Thank you for sharing your wonderful experience at M'Lady Nissan. We're delighted to hear that you found our staff super friendly and the dealership clean, creating a positive environment for your visit. It's fantastic to know that you didn't feel pressured by our sales team and that our finance team provided knowledgeable and courteous service. Providing a stress-free and comfortable experience for our customers is a top priority. If you ever have more questions, need assistance, or want to explore further options in the future, please don't hesitate to reach out. We're here to ensure your satisfaction continues. Thank you for choosing M'Lady Nissan, and we hope to have the opportunity to serve you again in the future. Best regards, Mir Ali Dealer Principal M'Lady Nissan

August 29, 2023

I take my wifes juke to Brandon for service even though its a bit of a drive from Wisconsin. He does a great job making sure its taken care of for last 7 years More

by votocat1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Mason
Sep 01, 2023 -

M'Lady Nissan responded

Hello votocat1, Thank you for your loyalty to M'Lady Nissan and for choosing Brandon to service your wife's Juke, even if it means a bit of a drive from Wisconsin. We greatly appreciate your trust and dedication to our dealership. It's fantastic to hear that Brandon has consistently provided excellent service and ensured that your wife's Juke has been well taken care of for the last 7 years. His commitment to your satisfaction is commendable. If you ever need more assistance, have questions, or require further service in the future, please don't hesitate to reach out. We're here to continue providing you with the top-notch service you've come to expect. Thank you for choosing M'Lady Nissan, and we look forward to serving you for many more years to come. Best regards, Mir Ali Dealer Principal M'Lady Nissan

August 27, 2023

I have been going to Nissan for YEARS! I will never go to any other car dealership. Eddie Colville has been working with me since my first Nissan car back in 2016. He understands my needs, More

by hillary.young26.2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddie Colville, Bryan Murphy, Brandon Mason, Peter Halabrin, Ryan Marciciak, Scott Hoak
Aug 28, 2023 -

M'Lady Nissan responded

Hello Hillary Young, Thank you for sharing your loyalty to Nissan and your positive experience with us over the years. We're thrilled to hear that you've been a dedicated customer and that you've chosen M'Lady Nissan as your preferred car dealership. Eddie Colville and our team are honored to have been a part of your automotive journey since 2016. It's wonderful to know that Eddie understands your needs, preferences, and that his honesty has created a trusting relationship. We greatly appreciate your trust and confidence in us. If you ever have more questions, need assistance, or want to explore new options, please don't hesitate to reach out. Eddie and the entire team are here to continue providing you with the exceptional service you've come to expect. Thank you for your continued support, and we look forward to serving you for many more years to come. Best regards, Mir Ali Dealer Principal M'Lady Nissan

August 25, 2023

I have used them many times over the last many years for leasing, buying, and service. I have never had a problem with them, and I have only experienced friendly, courteous people. Eddie Colville works a gr More

by rock
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sal Visconti, Eddie Colville, Abe Alyassir
Aug 26, 2023 -

M'Lady Nissan responded

Thank you for sharing your long-standing experience with us at M'Lady Nissan. We greatly appreciate your continued trust and loyalty as you've used our services for leasing, buying, and service over the years. It's fantastic to hear that you've never encountered any problems and that you've consistently received friendly and courteous service from our team. We take pride in creating a positive and welcoming environment for our customers. We're glad to know that Eddie Colville has been instrumental in providing you with great deals and exceptional service. If you ever need assistance with anything else or have any questions, please don't hesitate to reach out. Eddie and the entire team are here to ensure your satisfaction. Thank you for choosing M'Lady Nissan, and we look forward to continuing to serve you in the future. Best regards, Mir Ali Dealer Principal M'Lady Nissan

August 24, 2023

I have used the service department several times and I’m always pleased with the service I received and results. Big thanks to my service advisor Brandon and mechanic Greg More

by Motordar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg the mechanic , Brandon Mason
Aug 25, 2023 -

M'Lady Nissan responded

Hello Motordar, Thank you for sharing your positive experience with our service department at M'Lady Nissan. We're thrilled to hear that you've been consistently pleased with the service and results you've received. We greatly appreciate your recognition of Brandon, your service advisor, and Greg, your mechanic. Providing excellent service and ensuring your satisfaction is our priority, and it's wonderful to know that both Brandon and Greg have contributed to your positive experiences. If you ever need further assistance, have more questions, or require service in the future, please don't hesitate to reach out. We're here to provide you with the same high-quality service that you've come to expect. Thank you for choosing M'Lady Nissan, and we look forward to serving you again in the future. Best regards, Mir Ali Dealer Principal M'Lady Nissan

August 23, 2023

Jay is a great sales associate. He continues to service our needs whenever we have a question about our Pathfinder. Brandon has also been very helpful in servicing our vehicle. He More

by eve_v
Recommend Dealer
Yes
Employees Worked With
Brandon Mason, Jay Alvarez
Aug 24, 2023 -

M'Lady Nissan responded

Thank you for sharing your positive experiences with Jay and Brandon at M'Lady Nissan. We're delighted to hear that Jay has been a great sales associate, always ready to assist with your needs and questions about your Pathfinder. It's wonderful to know that Brandon has also been very helpful in servicing your vehicle. Providing forthcoming information and ensuring that your service needs are met to your satisfaction is our goal. We're committed to providing exceptional service at every step, from sales to servicing. If you have any more questions, require assistance, or need support in the future, please don't hesitate to reach out. Jay, Brandon, and the entire team are here to provide you with top-notch service. Thank you for choosing M'Lady Nissan, and we look forward to continuing to serve you in the future. Best regards, Mir Ali Dealer Principal M'Lady Nissan

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