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M'Lady Nissan

Crystal Lake, IL

4.9
1,328 Reviews

5656 Northwest Highway

Crystal Lake, IL

60014

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Showing 1,328 reviews

August 20, 2023

Everyone in the place is great! I work with Eddie Colville And I wouldn’t go to anyone else! He’s a great guy and awesome salesman.. very straight forward and helpful. Hope he never More

by sjb82881
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Feld, Peter Halabrin, Scott Hoak
Aug 21, 2023 -

M'Lady Nissan responded

Thank you for sharing your positive experience with our team at M'Lady Nissan. We greatly appreciate your kind words and feedback. It's wonderful to hear that you've had a great experience working with Eddie Colville and Peter in Service. Eddie's straightforward and helpful approach, along with his expertise, have clearly made a positive impression on you. We're glad to know that Peter's service has been excellent and that you feel comfortable working with him. We're proud of our entire team's commitment to making your experience with us smooth and enjoyable. Your recognition of their efforts means a lot to us. If you ever need assistance, have questions, or want to reach out to Eddie, Peter, or any other department, please don't hesitate to do so. We're here to provide top-notch service and ensure your satisfaction continues. Thank you for choosing M'Lady Nissan, and we look forward to serving you again in the future. Best regards, Mir Ali Dealer Principal M'Lady Nissan

August 20, 2023

Eddie was friendly, straightforward and helped me stay within the price limit I initially set. He gave it to me Steiger and made the process fast and enjoyable. I would highly recommend him. More

by Kathrynschmidt17
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddie Colville, Drew Westermeyer
Aug 21, 2023 -

M'Lady Nissan responded

Thank you for sharing your positive experience with Eddie and our team at M'Lady Nissan. We're delighted to hear that Eddie was able to provide you with a friendly, straightforward, and enjoyable car-buying experience. It's great to know that Eddie helped you stay within your initial price limit and made the process efficient. We aim to make purchasing a car a seamless and enjoyable experience for all our customers. Your recommendation of Eddie means a lot to us. If you or anyone you know is in need of similar assistance or if you have any further questions, please feel free to reach out. We're here to help and ensure that your satisfaction continues. Thank you for choosing M'Lady Nissan, and we hope to have the opportunity to serve you again in the future. Best regards, Mir Ali Dealer Principal M'Lady Nissan

August 20, 2023

Brandon is very knowledgeable and great to work with. He has helped me and my with all our vechile needs. Would highly recommend !! More

by kristiek423
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Ruiz, Scott Ryan, Mir Ali, Bryan Murphy, Brandon Mason, Klaudia Ksiazek, Jay Alvarez, Rony Duarte, Ryan Marciciak, Abe Alyassir
Aug 21, 2023 -

M'Lady Nissan responded

Thank you for sharing your positive experience with Brandon and our team at M'Lady Nissan. We're thrilled to hear that Brandon's knowledge and excellent service have been instrumental in meeting your vehicle needs. It's wonderful to know that Brandon has been helpful to you and your family, providing the assistance you require. Your recommendation means a lot to us, and we're grateful for your kind words. If you or your family have any more vehicle needs in the future or if you have any questions, please don't hesitate to reach out to us. We're here to provide top-notch service and ensure your satisfaction continues. Thank you for choosing M'Lady Nissan, and we look forward to the opportunity to serve you and your family again. Best regards, Mir Ali Dealer Principal M'Lady Nissan

August 19, 2023

George is very knowledge of the product. And was very personable. Happy to work with him again! More

by roldanvillanueva1962
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rony Duarte, George Vazquez
Aug 19, 2023 -

M'Lady Nissan responded

Thanks for sharing your positive experience with George at M'Lady Nissan. We're glad to hear that he provided knowledgeable and personable service. Your feedback is valuable to us and lets us know we're on the right track.

August 19, 2023

Sebatian Sproch was great in helping us decide on a vehicle. He was very patient and walked us thru the new technology on the car. More

by Jhbrant99
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Drew Westermeyer, SEBASTIAN SPROCH
Aug 19, 2023 -

M'Lady Nissan responded

Hello, I appreciate you taking the time to leave a review about your experience at M'Lady Nissan in Crystal Lake, IL. As the Dealer Principal, I'm thrilled to hear your feedback and I'm glad to know that you had a positive experience with us. Our team at M'Lady Nissan is committed to providing exceptional service and ensuring that our customers have a smooth and enjoyable experience. If you have any more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing M'Lady Nissan, and we look forward to serving you again in the future! Best regards, Mir Ali Dealer Principal M'Lady Nissan

August 19, 2023

Great service department happy to help and explain what you need for your car service More

by michaelmikejerome
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Drew Westermeyer
Aug 21, 2023 -

M'Lady Nissan responded

Thank you for sharing your positive feedback about our service department at M'Lady Nissan. We're thrilled to hear that you had a great experience and that our team was helpful in explaining your car service needs. Providing excellent service and clear explanations is a priority for us, as we want to ensure that our customers have a thorough understanding of their vehicle's maintenance requirements. If you have any questions in the future or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help and provide top-notch service for all your car-related needs. Thank you for choosing M'Lady Nissan, and we look forward to serving you again in the future. Best regards, Mir Ali Dealer Principal M'Lady Nissan

August 19, 2023

Beautiful location, extremely attentive staff and huge inventory! Proud to see veteran inclusion and detailed information! More

by yuriana.peters
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shane Mageland
Aug 19, 2023 -

M'Lady Nissan responded

Hello Yuriana Peters, Thank you so much for your kind words and positive feedback! We're delighted to hear that you had a wonderful experience at our location. Our team works diligently to ensure that all visitors feel welcomed and receive top-notch service. We take pride in our extensive inventory and are committed to providing detailed information to help you make informed decisions. It's great to know that our efforts towards veteran inclusion are being appreciated. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. Your satisfaction is important to us, and we look forward to serving you again.

August 19, 2023

It was a very nice and easy experience! I would recommend M’lady to anyone looking for new car. More

by emma.devito26
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddie Colville
Aug 21, 2023 -

M'Lady Nissan responded

Thank you for sharing your positive experience with us at M'Lady Nissan! We're delighted to hear that you had a smooth and enjoyable time during your visit. Your recommendation is greatly appreciated, and we're honored that you would suggest us to anyone seeking a new car. Our goal is to provide exceptional service and make the car-buying process as hassle-free as possible. If you, your friends, or family members are ever in need of assistance with purchasing a new car, please don't hesitate to reach out. We're here to provide the same outstanding experience that you've had. If there's anything else we can do for you or if you have any questions in the future, feel free to contact us. Thank you once again for choosing M'Lady Nissan, and we hope to serve you or your referrals in the future. Best regards, Mir Ali Dealer Principal M'Lady Nissan

August 19, 2023

Satisfied with my vehicle. Was what I wanted. Process with under 4 hours. I would recommend M Lady to friends More

by Markriebock
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rony Duarte
Aug 21, 2023 -

M'Lady Nissan responded

Thank you for your feedback and for sharing your experience. We're delighted to hear that you were satisfied with your recent visit to M'Lady Nissan. Your 4-star rating means a lot to us, and we're thrilled to have earned your positive feedback. We're always striving to improve and provide the best possible experience for our customers. If there's anything specific that you believe would have made your experience even better and deserving of a 5-star rating, we would greatly appreciate your insights. Your feedback is invaluable in helping us enhance our services. Please feel free to reach out to me directly at 815-459-2316. I would be more than happy to listen to your suggestions and learn more about how we can make your future experiences with us truly outstanding. Thank you for choosing M'Lady Nissan, and we look forward to the opportunity to exceed your expectations in the future. Best regards, Mir Ali Dealer Principal M'Lady Nissan

August 19, 2023

I’ve been getting my cars serviced at M’Lady Nissan for years, and I can’t say enough good things about Brandon Mason. Brandon’s commitment to providing top-notch service is evident with each visit, making More

by jandersondesign22
Recommend Dealer
Yes
Employees Worked With
Brandon Mason
Aug 21, 2023 -

M'Lady Nissan responded

Thank you for sharing your long-standing experience with us at M'Lady Nissan. We truly appreciate your loyalty and trust in our services over the years. It's fantastic to hear about your positive interactions with Brandon Mason, and we're glad to know that he consistently goes above and beyond to provide you with top-notch service. Your words about Brandon's commitment to excellence and making your visits smooth and hassle-free are truly heartwarming. We're proud to have team members like Brandon who contribute to creating outstanding experiences for our customers. Thank you for recommending Brandon and acknowledging his exceptional professionalism. We value your feedback and your business. If you ever need anything or have any questions, please don't hesitate to reach out. We're here to assist you and ensure that your future visits to M'Lady Nissan continue to exceed your expectations. Once again, thank you for being a part of the M'Lady family and for your kind words about Brandon. Best regards, Mir Ali Dealer Principal M'Lady Nissan

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