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M'Lady Nissan

Crystal Lake, IL

4.9
1,346 Reviews
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5656 Northwest Highway

Crystal Lake, IL

60014

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Showing 1,346 reviews

September 23, 2023

Shane and all the other employees were extremely helpful, professional and knowledgeable. I really appreciate the time they took to work with my wife and me. We are enjoying our new Rogue.. More

by hampton1436
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shane Mageland
Sep 23, 2023 -

M'Lady Nissan responded

Hello hampton1436, Thank you for sharing your experience with us at M'Lady Nissan. We're delighted to hear that Shane and our team provided you with extremely helpful, professional, and knowledgeable assistance. We understand the importance of taking the time to ensure our customers have the best car-buying experience possible, and we're thrilled to know that you and your wife are enjoying your new Rogue. If you ever have more questions, need further assistance, or want to explore any additional services in the future, please don't hesitate to reach out. Shane and our team are here to provide you with top-notch service and support. Thank you for choosing M'Lady Nissan, and we wish you many enjoyable miles in your new Rogue. Best regards, Mir Ali Dealer Principal M'Lady Nissan

September 23, 2023

Shane was very helpful and patient throughout the buying process and very jovial. The dealership also treated me as a family member and made me very happy with the buying experience. More

by Taritray
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mir Ali, Shane Mageland, Abe Alyassir
Sep 23, 2023 -

M'Lady Nissan responded

Hello Taritray, Thank you for sharing your experience with us at M'Lady Nissan. We're thrilled to hear that Shane provided you with helpful and patient assistance during the buying process, and that his jovial personality added to your positive experience. We're also delighted to hear that our dealership made you feel like a family member. Creating a welcoming and friendly atmosphere for our customers is something we take pride in, and we're glad to know that it made your buying experience very happy. If you ever have more questions, need further assistance, or want to explore any additional services in the future, please don't hesitate to reach out. Shane and our entire team are here to provide you with top-notch service and support. Thank you for choosing M'Lady Nissan, and we're thrilled that you had such a positive buying experience. Best regards, Mir Ali Dealer Principal M'Lady Nissan

September 23, 2023

This was the first dealership I went to and had a great experience! I definitely recommend this place if you are looking to purchase a new car. Kamil and Luis were more than helpful. This was my first time More

by kcmackenzie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Ruiz, Kamil Zlahoda, Drew Westermeyer
Sep 23, 2023 -

M'Lady Nissan responded

Hello kcmackenzie, Thank you for sharing your first car-buying experience with us at M'Lady Nissan. We're thrilled to hear that you had a great experience and that you're super happy with your new car. We appreciate your recommendation, and we're pleased to know that Kamil and Luis were more than helpful in assisting you with your purchase. Buying a vehicle for the first time can be an exciting milestone, and we're delighted that we could make it a positive and memorable experience for you. If you ever have more questions, need further assistance, or want to explore any additional services in the future, please don't hesitate to reach out. Kamil, Luis, and our team are here to provide you with top-notch service and support. Thank you for choosing M'Lady Nissan, and we wish you many enjoyable miles in your new car. Best regards, Mir Ali Dealer Principal M'Lady Nissan

September 22, 2023

My daughter Chelsy and I went to several car dealerships and once we met Shane at M’Lady Nissan we knew this is where we wanted our business. Thank you, Shane she loves her new vehicle. More

by tklingenmeyer
Recommend Dealer
Yes
Employees Worked With
Shane Mageland
Sep 23, 2023 -

M'Lady Nissan responded

Hello tklingenmeyer, Thank you for sharing your experience with us at M'Lady Nissan. We're thrilled to hear that you and your daughter Chelsy had a positive experience, especially with Shane. It's wonderful to know that you found M'Lady Nissan to be the dealership where you wanted to do business. We understand the importance of a great car-buying experience, and we're delighted that Chelsy loves her new vehicle. If you or Chelsy ever have more questions, need further assistance, or want to explore any additional services in the future, please don't hesitate to reach out. Shane and our team are here to provide you with top-notch service and support. Thank you for choosing M'Lady Nissan, and we hope Chelsy enjoys her new vehicle for many miles to come. Best regards, Mir Ali Dealer Principal M'Lady Nissan

September 20, 2023

We have been using M’Lady for about 6-7 years. We always get good service, advice, financing, and a beautiful product. This lease pull ahead had some hiccups but our salesman, Anthony, was amazing More

by dr Ruth
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
The team who detailed the car! Great job! , Brandon Mason, Drew Westermeyer, Rony Duarte, Ryan Hummel, ANTHONY BARBARO
Sep 21, 2023 -

M'Lady Nissan responded

Hello Dr. Ruth, Thank you for your heartfelt and detailed feedback about your experience with M'Lady Nissan over the past 6-7 years. We're truly honored to have been your dealership of choice, and we're delighted to hear about the positive experiences you've had with us. We're especially pleased to hear about the exceptional service you received during your recent lease pull ahead, thanks to Anthony, your dedicated salesman. His commitment to ensuring you found the car of your dreams is a testament to our team's dedication to customer satisfaction. It's wonderful to know that Anthony went the extra mile to make sure you were completely satisfied with your choice. We appreciate your kind words about our team's approach to problem-solving and teamwork. Our goal is always to provide the highest quality product and ensure our customers leave with the car they envisioned, just as you did. Your loyalty and trust in M'Lady Nissan mean the world to us, and we thank you for being a part of our automotive family. If you ever have more questions, need further assistance, or want to explore any additional services in the future, please don't hesitate to reach out. We're here to provide you with top-notch service and support. Thank you for choosing M'Lady Nissan, and we look forward to serving you again in the future. Sincerely, Mir Ali Dealer Principal M'Lady Nissan #MLadyDelivers #TeamAnthony

September 16, 2023

M'Lady always treats their customers great. Love the buying experience. Call and ask for Jay Alvarez! More

by dustin.deal
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kamil Zlahoda, Jay Alvarez
Sep 18, 2023 -

M'Lady Nissan responded

Hello Dustin Deal, Thank you for your positive feedback about your experience with M'Lady Nissan. We're delighted to hear that you've consistently had great treatment as a customer and that you love the buying experience at our dealership. It's fantastic that you mentioned Jay Alvarez as someone to ask for. We appreciate your recommendation, and it's customers like you who make our dealership a great place to do business. If you ever have more questions, need further assistance, or want to explore any additional services in the future, please don't hesitate to reach out. We're here to provide you with top-notch service and support. Thank you for choosing M'Lady Nissan, and we look forward to serving you again when the need arises.

September 09, 2023

Great service, very friendly staff, would definitely buy from here again. Service dept is great as well More

by robertjchelovich
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Halabrin, Randy Delrosario, Shane Mageland
Sep 12, 2023 -

M'Lady Nissan responded

Hello robertjchelovich, Thank you for sharing your positive experience with us at M'Lady Nissan. We're thrilled to hear that you received great service and found our staff to be very friendly. Your kind words are greatly appreciated. We're also glad to know that you had a positive experience with our service department. Providing top-notch service in all aspects of our dealership is a priority for us. If you ever decide to buy from us again or need further assistance in the future, please don't hesitate to reach out. We're here to provide you with the excellent service and support you've come to expect from M'Lady Nissan. Thank you for choosing us, and we look forward to serving you again when the need arises. Best regards, Mir Ali Dealer Principal M'Lady Nissan

September 08, 2023

Purchased my 3rd Nissan vehicle from M'Lady. The team there is great to work with, but I want to mention our sales associate Shane Mageland. He was great to work with and did an excellent job of More

by pete.schultz
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Bryan Murphy, Shane Mageland
Sep 08, 2023 -

M'Lady Nissan responded

Hello Pete Schultz, Thank you for being a loyal customer and for choosing M'Lady Nissan for your third Nissan vehicle purchase. We greatly appreciate your trust and continued support. We're delighted to hear that you had a positive experience with our team and specifically with Shane Mageland. It's wonderful to know that Shane did an excellent job explaining the many features of your new car. Providing detailed information and ensuring our customers are well-informed is a priority for us. If you ever decide to purchase another Nissan or have any more questions in the future, please don't hesitate to reach out. We're here to assist you. Thank you for choosing M'Lady Nissan, and we look forward to serving you again in the future. Best regards, Mir Ali Dealer Principal M'Lady Nissan

September 08, 2023

Great customer service from front end salesman to back end Finance manager . Would highly recommend . More

by johnmperrone9
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Murphy, Shane Mageland
Sep 12, 2023 -

M'Lady Nissan responded

Hello johnmperrone9, Thank you for sharing your experience with us at M'Lady Nissan. We're delighted to hear that you received great customer service from our front-end salesman to the back-end finance manager. Your recommendation is greatly appreciated. Providing a seamless and positive experience from the initial sales interaction to the finance process is something we strive for, and we're glad to hear that you had such an experience with us. If you ever have more questions, need further assistance, or want to explore additional services in the future, please don't hesitate to reach out. We're here to provide you with top-notch service and support. Thank you for choosing M'Lady Nissan, and we hope to have the opportunity to serve you again in the future. Best regards, Mir Ali Dealer Principal M'Lady Nissan

September 08, 2023

The senior sales people were Pushy. The car was overpriced and they had hidden fees when posting online. More

by Kernica1919
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Shane Mageland, Abe Alyassir
Sep 12, 2023 -

M'Lady Nissan responded

Hello Kernica1919, Thank you for taking the time to share your feedback about your recent experience with us. We value your input as it helps us improve our services and ensure the best possible experience for our customers. We apologize if you found our senior salespeople to be pushy during your visit. Providing a comfortable and pressure-free environment for our customers is a top priority, and we take your feedback seriously. We will address this concern with our sales team to ensure that our approach aligns better with your expectations. Regarding pricing and any hidden fees, we are committed to transparency in all our dealings. We apologize if you encountered any discrepancies in pricing or fees. We would like to investigate this matter further to ensure accuracy and clarity in our listings. Please feel free to reach out to us directly at 815-459-2316. We would appreciate the opportunity to discuss this issue in detail. Your satisfaction is important to us, and we want to make sure your concerns are properly addressed. Please contact me directly at your earliest convenience, and I will personally assist you in resolving any outstanding issues or questions you may have. Thank you for considering M'Lady Nissan, and we look forward to the opportunity to better serve you. Best regards, Mir Ali Dealer Principal M'Lady Nissan

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