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M'Lady Nissan

Crystal Lake, IL

4.9
1,328 Reviews

5656 Northwest Highway

Crystal Lake, IL

60014

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Showing 1,328 reviews

August 18, 2023

Brandon Mason #1 great services all the time and is very knowledgeable. Always gives explanations on everything. More

by GEANNA BOSWELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Mason
Aug 18, 2023 -

M'Lady Nissan responded

Thank you, Geanna Boswell, for your wonderful review! We're delighted to hear that Brandon Mason has consistently provided you with great service and impressive knowledge. It's fantastic that he takes the time to explain everything thoroughly. We'll make sure to share your kind words with Brandon. If you ever need assistance in the future, don't hesitate to reach out. Your support means a lot to us! 🌟🚗

August 18, 2023

Shane has been very helpful, patient and knowledgeable when purchasing a vehicle. I appreciate it. More

by suesage5401
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Mason, Shane Mageland
Aug 18, 2023 -

M'Lady Nissan responded

Thank you, suesage5401, for your feedback! We're glad to hear that Shane provided you with helpful, patient, and knowledgeable assistance during your vehicle purchase. We value your appreciation and are here to assist you with anything you might need. If you have any more questions or require further assistance in the future, don't hesitate to reach out. Your satisfaction is important to us! 🌟🚗

August 18, 2023

Great dealership with great sales people. I would highly recommend M’Lady especially Eddie. Great experience. More

by pldevito
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddie Colville, Mir Ali, Bryan Murphy
Aug 18, 2023 -

M'Lady Nissan responded

Thank you, pldevito, for your positive review! We're thrilled to know that you had a great experience with our dealership and salespeople. We appreciate your recommendation, especially for Eddie. If you ever need further assistance or have any questions, feel free to reach out. We're here to provide you with exceptional service. Your support is greatly appreciated! 🌟🚗

August 18, 2023

From Rony (Sales) & Brandon (Service) the staff here at M’Lady is amazing! Knowledgeable, kind, funny when it’s appropriate and serious when they need to be. They are personable & just awesome!! Whether I More

by dr Ruth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rony Duarte, Brandon Mason, Randy Delrosario, Ryan Hummel
Aug 18, 2023 -

M'Lady Nissan responded

Thank you, Dr. Ruth, for your wonderful feedback! We're thrilled to hear that Rony from Sales and Brandon from Service provided you with an amazing experience at M'Lady. It's fantastic that they exhibited knowledge, kindness, and a great balance of humor and professionalism. We're delighted that their personable approach and respectful treatment have made a positive impression on you. Whether it's for a new car or servicing, we're here to ensure you have a great experience every time. We appreciate your support and look forward to serving you again soon! 🌟🚗

August 18, 2023

From Brandon in service to Rony is sales - Mlady has awesome employees who make you feel valued, appreciated and worth every second of their time. They are very knowledgeable and quickly find answer for More

by dr Ruth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rony Durante, Brandon Mason, Peter Halabrin, Brett Strohmaier, Randy Delrosario, Ryan Hummel
Aug 23, 2023 -

M'Lady Nissan responded

Hello Dr. Ruth, Thank you for sharing your wonderful experience with the employees at M'Lady Nissan. We're thrilled to hear that our team, from Brandon in service to Rony in sales, has made you feel valued, appreciated, and well taken care of during your interactions with us. It's great to know that our employees go above and beyond to ensure you receive exceptional service. We take pride in their knowledge and their dedication to finding solutions promptly. Your positive feedback is a testament to their efforts. Creating an environment where customers feel valued, respected, and comfortable is a top priority for us. We're glad to hear that you've had positive and engaging experiences while at our dealership. If you ever have more questions, need assistance, or want to continue enjoying our services, please don't hesitate to reach out. We're here to provide the same level of exceptional service that you've come to appreciate. Thank you for choosing M'Lady Nissan, and we look forward to serving you again in the future. Best regards, Mir Ali Dealer Principal M'Lady Nissan

August 17, 2023

M’Lady knows how to operate a business! No one really likes going to a car dealership… but I will drive the 30 miles and pass three other Nissan dealers to come out to this particular deale More

by jwells98
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mir Ali, Shane Mageland, Abe Alyassir
Aug 17, 2023 -

M'Lady Nissan responded

Thank you for your glowing review of M’Lady Nissan! We're delighted that you find our dealership easy and comfortable to work with. It's great to hear that Shane and Mir made you feel like family and went the extra mile for you. We appreciate your loyalty and support. If you have more feedback or need assistance in the future, don't hesitate to reach out. We look forward to serving you again at M’Lady Nissan!

August 17, 2023

Came in looking for a car with my wife and Sebastian listened to our asks and price point providing us with a handful of cars to look at and test drive. Found a nice Nissan Altima which we ultimately pu More

by scdupree
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Ryan, SEBASTIAN SPROCH
Aug 18, 2023 -

M'Lady Nissan responded

Thank you for sharing your positive experience, scdupree! We're thrilled that Sebastian was able to provide you with excellent service and help you find the perfect Nissan Altima. We appreciate your recommendation and look forward to assisting you again at M'Lady Nissan. Happy driving! 🚗🌟

August 17, 2023

I visited M’Lady Nissan in Crystal Lake, IL. for routine service. Brandon and the service team are great. They not only focus on great service but they really understand the costs of maintaini More

by richardreed6708
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Mason, Peter Halabrin, Ryan Marciciak, Scott Hoak
Aug 17, 2023 -

M'Lady Nissan responded

Thank you, Richard Reed, for sharing your positive experience at M’Lady Nissan in Crystal Lake, IL! We're thrilled to hear that Brandon and our service team provided you with great service and valuable advice. Our priority is to ensure that your vehicle is well taken care of, and it's wonderful to know that our team goes the extra mile to provide honest guidance. If you have any more feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We appreciate your trust in us and look forward to serving you again at M’Lady Nissan!

August 16, 2023

Brandon Mason in the service department is a great employee and person. He is very helpful and always lets me know if there are any issues. He always kind and courteous. More

by Good
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Mason
Aug 17, 2023 -

M'Lady Nissan responded

Hello, Thank you for your positive feedback! We're glad to hear that Brandon Mason in the service department has left a positive impression on you. It's wonderful to know that he's a great employee and person, always helpful, informative about any issues, and consistently kind and courteous. If you have more feedback to share or if there's anything else we can assist you with, feel free to reach out. We're here to continue providing you with excellent service. Best regards, Mir Ali Dealer Principal at M'Lady Nissan

August 16, 2023

I would recommend M'lady Nissan to anyone who is looking for a new car. Never a bad experience, everyone is great! Brandon Mason is my go to guy!! More

by Lee.Scherer55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Mason
Aug 17, 2023 -

M'Lady Nissan responded

Thank you for your feedback! We're thrilled to hear that you'd recommend M'lady Nissan to others and that you've had consistently positive experiences with us. It's wonderful that everyone has been great during your visits. We appreciate your recognition of Brandon Mason as your go-to person. If you have more to share or if there's anything else we can assist you with, feel free to reach out. We're here to continue providing you with top-notch service. Best regards, Mir Ali Dealer Principal at M'Lady Nissan

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