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M'Lady Nissan

Crystal Lake, IL

4.9
1,328 Reviews

5656 Northwest Highway

Crystal Lake, IL

60014

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Showing 1,328 reviews

August 15, 2023

Brandon is always very caring and looking out for me with the repairs . Gives me a report of what to do next More

by juliekielbasa52@gmail.com
Recommend Dealer
Yes
Employees Worked With
Brandon Mason
Aug 15, 2023 -

M'Lady Nissan responded

Thanks for sharing your positive experience with Brandon! We're glad to hear that he's always looking out for you and providing caring service when it comes to repairs. It's great to know that he also gives you a clear report for what needs to be done next. If you have more to share or if there's anything else we can assist you with, feel free to reach out. We're here to provide you with excellent care and service.

August 15, 2023

Bought my 2015 Murano here and haven’t had it serviced anywhere else thanks to the professional and knowledgeable Brandon. I travel 50 minutes because I know he will get the job done without any unnecess More

by KWhite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Mason
Aug 15, 2023 -

M'Lady Nissan responded

Thank you for sharing your positive experience with us! We're delighted to hear that Brandon's professionalism and knowledge have made your car ownership stress-free. We're honored that you've chosen to service your 2015 Murano with us exclusively. Your trust and loyalty mean a lot to us. If you ever need anything else or have further feedback, don't hesitate to get in touch. We're here to provide you with excellent service every step of the way.

August 15, 2023

Brandon knows me by my first name when i walk in or on the phone. Great follow up with service. More

by mpc.cummings
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Brandon Mason
Aug 15, 2023 -

M'Lady Nissan responded

Thank you so much for taking the time to share your feedback about your experience with us. We greatly appreciate your kind words and your continued loyalty. It's wonderful to hear that Brandon has made a positive impression on you with his personalized service and excellent follow-up. We take pride in knowing our customers by their first names and providing top-notch assistance both in-person and over the phone. Your satisfaction is our priority, and we're delighted to have the opportunity to serve you. If you ever have any questions or need further assistance, please don't hesitate to reach out. We look forward to continuing to provide you with exceptional service in the future. Thank you again for choosing us and for being a valued part of our automotive family.

August 15, 2023

Thank You Brandon Mason for always being friendly and knowledgeable ! When I visit the Service Department for my oil changes Brandon has always helped me out! More

by brooks1011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Mason
Aug 15, 2023 -

M'Lady Nissan responded

Thank you for your feedback! We're glad to hear that Brandon Mason has consistently provided friendly and knowledgeable service during your visits. It's wonderful that he's been helpful to you, especially during your oil changes in the Service Department. If you have more to share or if there's anything else we can assist you with, feel free to reach out. We're here to continue providing you with excellent service.

August 15, 2023

Great customer service. Always ask for Brandon. Very helpful and knowledgeable. Been going for years. More

by JMCGINNIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Mason
Aug 15, 2023 -

M'Lady Nissan responded

We appreciate your feedback! It's fantastic to hear that you've consistently received great customer service from us. We're glad to know that Brandon has been helpful and knowledgeable, making your experiences with us positive over the years. If there's anything else we can assist you with or if you have more to share, don't hesitate to get in touch. We're here to continue providing you with excellent service.

August 15, 2023

Brandon is the best! He keeps me advised of what my murano needs. I appreciate him and joe my mechanic More

by Cherubs7@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Mason
Aug 15, 2023 -

M'Lady Nissan responded

Thank you for sharing your positive experience with us! We're delighted to hear that Brandon has been providing you with excellent service and keeping you informed about your Murano's needs. It's great to know that you also appreciate Joe, your mechanic. If you have any more feedback to share or if there's anything else we can assist you with, feel free to reach out. We're here to ensure your experience remains top-notch.

August 15, 2023

I love M'Lady Nissan in Crystal Lake. I am incredibly impressed with Brandon Mason, who works in service. He always patiently answer's all of my questions and concerns. Brandon is always More

by Andersonolivia276
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Mason
Aug 17, 2023 -

M'Lady Nissan responded

Thank you for your wonderful feedback! We're thrilled to hear that you love M'Lady Nissan in Crystal Lake and that Brandon Mason's service has left a positive impression. It's great to know that he's patient, knowledgeable, and always willing to assist you and your family with your car needs. Your kind words about Brandon's exceptional service and knowledge are truly appreciated. If you ever have more to share or if there's anything else we can assist you with, feel free to reach out. We're here to continue providing you with the best customer service possible. Best regards, Mir Ali Dealer Principal at M'Lady Nissan

August 15, 2023

Staff and Brandon M offer top notch service, I would recommend this dealerships service team to friends More

by OliverosB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Mason
Aug 15, 2023 -

M'Lady Nissan responded

Thanks for your feedback! We're thrilled to hear that our staff, especially Brandon M, has provided you with top-notch service. We appreciate your recommendation of our dealership's service team to your friends. If you ever have more to share or if there's anything else we can assist you with, feel free to reach out. We're here to continue providing you and your friends with excellent service.

August 15, 2023

Love the whole team there! Service department is outstanding! My go to person at the service department is Brandon Mason! Very helpful with phenomenal customer service skills. More

by mpolomik55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Mason
Aug 15, 2023 -

M'Lady Nissan responded

Thank you for your kind words! We're thrilled to hear that you love the team and find our service department outstanding. Brandon Mason's exceptional customer service skills have clearly made a positive impact on you. If you have more to share or if you need further assistance, feel free to get in touch. We're here to continue providing you with outstanding service.

August 15, 2023

This dealership has very knowledge staff about repairs and has great customer service. The repairs are also done in a timely manner. More

by Msfixitlady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Mason
Aug 22, 2023 -

M'Lady Nissan responded

Thank you for sharing your positive experience with our dealership. We're pleased to hear that you've had a great experience with our knowledgeable staff and customer service, especially when it comes to repairs. It's fantastic to know that our team is able to provide you with timely and efficient repair services, ensuring that your vehicle is back on the road as quickly as possible. If you ever need further assistance with repairs or have any questions in the future, please don't hesitate to reach out. We're here to provide top-notch service and support for all your automotive needs. Thank you for choosing our dealership, and we appreciate your kind words. Best regards, Mir Ali Dealer Principal M'Lady Nissan

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