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M'Lady Nissan

Crystal Lake, IL

Overview
Reviews
Vehicles
4.9
1,328 Reviews
Call Dealership (815) 683-3078
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5656 Northwest Highway

Crystal Lake, IL

60014

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Showing 1,328 reviews

August 15, 2023

If you go service your vehicle to M’lady Nissan and you need excellent service, ask for Brandon Mason personally I have almost 10 years working with him and he’s been always very helpful More

by carmen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Mason
Report | Print
Aug 17, 2023 -

M'Lady Nissan responded

Hello Carmen, Thank you for your feedback! We're glad to hear that you've had almost 10 years of excellent service at M'lady Nissan and that Brandon Mason has consistently been very helpful. It's wonderful that he's made a positive impact on your service experiences. If you ever have more to share or if there's anything else we can assist you with, feel free to reach out. We're here to continue providing you with top-notch service. Best regards, Mir Ali Dealer Principal at M'Lady Nissan

August 15, 2023

Brandon is the incredibly honest and trustworthy service advisor at Nissan, ensuring that customers receive transparent and reliable guidance for their car needs. 🚗💯🙌 More

by agrass
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Mason
Report | Print
Aug 15, 2023 -

M'Lady Nissan responded

Thank you for sharing your wonderful feedback about Brandon! 🌟 We're thrilled to hear that his commitment to honesty and trustworthiness has made a positive impact on your experience with us. We're proud to have him as a part of our team, ensuring that our customers receive the best care and guidance for their car needs. 👍🚗💯 If you ever need anything else or have more feedback to share, feel free to reach out. We're here to continue providing you with excellent service.

August 15, 2023

Thanks Service Department! They actually sold the car to me. I waited almost 2 years and one morning I came in for service they said we’ve got the perfect car for you. Three h More

by millwaterridge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Mason, Peter Halabrin, Ryan Marciciak
Report | Print
Aug 17, 2023 -

M'Lady Nissan responded

Thank you for sharing your experience with us! We're thrilled to hear that our Service Department played a significant role in helping you find the perfect car. It's wonderful that they recognized your needs and were able to assist you in finding the right vehicle, leading to a satisfying and efficient car-buying experience. If you ever have more feedback to share or if there's anything else we can assist you with, feel free to reach out. We're here to continue providing you with excellent service. Best regards, Mir Ali Dealer Principal at M'Lady Nissan

August 15, 2023

M’Lady always get me the car I want! Always a pleasure working with Brandon too! I know my car will be taken care of :) More

by Sbudinger17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Mason
Report | Print
Aug 15, 2023 -

M'Lady Nissan responded

We're thrilled to hear about your positive experiences with us! It's wonderful to know that M’Lady Nissan has consistently helped you get the car you want. We're also glad to hear that working with Brandon has been a pleasure and that you trust us to take care of your car. If you have more to share or if there's anything else we can assist you with, feel free to reach out. We're here to continue providing you with the service you deserve.

August 15, 2023

Love this dealership-been going for years. Brandon Mason goes above&beyond always for me, truly appreciate his help and all of the service departments help, there all friendly & willing to hel More

by samanthamcgill99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Mason, Peter Halabrin, Ryan Marciciak
Report | Print
Aug 15, 2023 -

M'Lady Nissan responded

Hi samanthamcgill99, Thank you for your feedback and loyalty! We're delighted to hear that you love our dealership and have been a customer for years. It's wonderful that Brandon Mason consistently goes above and beyond for you. We appreciate your recognition of his efforts and the friendly, helpful nature of our service department. If you have more to share or if there's anything else we can assist you with, feel free to reach out. We're here to continue providing you with outstanding service.

August 15, 2023

Brandon Mason has always been very professional about all my needs for my frontier. Thanks More

by steib59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Mason, Ryan Marciciak
Report | Print
Aug 15, 2023 -

M'Lady Nissan responded

Thanks for your feedback! We're pleased to hear that Brandon Mason has consistently provided you with professional service for your Frontier. If you have more to share or if there's anything else we can assist you with, feel free to reach out. We're here to continue providing you with top-notch assistance.

August 15, 2023

Brandon Mason he is the № ¹ service guy. Always very helpful. Reminds me of the service Maintenance I need. More

by buchanan1104
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Mason
Report | Print
Aug 17, 2023 -

M'Lady Nissan responded

Thank you for your feedback! It's great to hear that Brandon Mason is your number one service guy and that he's always been very helpful. We appreciate that he goes the extra mile to remind you of the service maintenance you need. If you have more to share or if there's anything else we can assist you with, feel free to reach out. We're here to continue providing you with excellent service. Best regards, Mir Ali Dealer Principal at M'Lady Nissan

August 15, 2023

Always a pleasant experience when I have to bring my my Sentra in to M'Lady Nissan in Crystal Lake, IL. My regular guy is Brandon Mason, who is easy to work with, keeps me informed, good customer service d More

by Mstotz123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Mason
Report | Print
Aug 15, 2023 -

M'Lady Nissan responded

Thank you for sharing your positive experience with us! We're glad to hear that bringing your Sentra to M'Lady Nissan in Crystal Lake, IL is always a pleasant experience. It's great that Brandon Mason has been providing you with easy and informative service, along with a good customer service demeanor. If you have more feedback to share or if there's anything else we can assist you with, feel free to reach out. We're here to continue providing you with great service and support.

August 15, 2023

When I have brought in my Nissan Altima for Service at M'Lady Nissan I have always used Brandon Mason as my service advisor. He does a great job and is very informative and thorough. More

by Barbie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sal Visconti, Brandon Mason
Report | Print
Aug 15, 2023 -

M'Lady Nissan responded

Hi Barbie, Thanks for sharing your positive experience with us! We're glad to hear that Brandon Mason has been your service advisor of choice when bringing in your Nissan Altima for service at M'Lady Nissan. It's wonderful to know that he provides great service, is informative, and thorough in his approach. If you have more feedback or if there's anything else we can assist you with, feel free to reach out. We're here to continue providing you with excellent service.

August 15, 2023

Service dept is top notch and Brandon is a huge asset always leading the way !! More

by Owens011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Mason
Report | Print
Aug 15, 2023 -

M'Lady Nissan responded

Thank you for taking the time to share your positive experience with our service department! We're glad to hear that our team, especially Brandon, has been providing top-notch service and leadership. Your feedback is truly appreciated. If you ever need any assistance or have more to share, feel free to reach out. We're here to continue providing excellent service.

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