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M'Lady Nissan

Crystal Lake, IL

4.9
1,345 Reviews
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5656 Northwest Highway

Crystal Lake, IL

60014

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Showing 1,345 reviews

August 16, 2023

Just purchase my third Titan from here. Drove all the way out there from Chicago, Eddie Coville is a great salesman. I got a GREAT price, and very friendly staff. More

by bearhunter13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddie Colville
Aug 17, 2023 -

M'Lady Nissan responded

Hello, Thank you for your feedback! We're thrilled to hear that you've purchased your third Titan from us and that Eddie Coville provided you with great service. It's wonderful that you got a fantastic price and experienced the friendliness of our staff. If you have more feedback to share or if there's anything else we can assist you with, feel free to reach out. We're here to continue providing you with excellent service. Best regards, Mir Ali Dealer Principal at M'Lady Nissan

August 16, 2023

By far the best dealership I’ve ever purchased cars from. M’Lady Nissan has always treated us like family. Whether it’s the sales, finance or service departments, You won’t be disappointed. A shout out to More

by RKT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sal Visconti, Eddie Colville, Mir Ali, Bryan Murphy, Peter Halabrin
Aug 17, 2023 -

M'Lady Nissan responded

Thank you for your wonderful feedback! We're thrilled to hear that M'Lady Nissan has been the best dealership you've purchased cars from and that you've consistently been treated like family. It's fantastic to know that our sales, finance, and service departments have all contributed to your positive experience. We appreciate your recognition of Eddie C and Brian M. Your loyalty for about 20 years and your recommendations to family and friends mean a lot to us. If you ever have more to share or if there's anything else we can assist you with, feel free to reach out. We're here to continue providing you and your loved ones with exceptional service. Best regards, Mir Ali Dealer Principal at M'Lady Nissan

August 16, 2023

Thank you to M'Lady Nissan for another excellent job caring for my 2015 Murano. Since the purchase, my car's maintenance has been exclusively been performed by M'Lady. Brandon Mason is a key reason for More

by Michael
Recommend Dealer
Yes
Employees Worked With
Sal Visconti, Brandon Mason
Aug 17, 2023 -

M'Lady Nissan responded

Hello Michael, Thank you for sharing your feedback! We're delighted to hear that M'Lady Nissan has consistently provided you with excellent care for your 2015 Murano. It's wonderful that you've exclusively chosen us for your car's maintenance needs. Brandon Mason's professionalism, knowledge, and courtesy are truly appreciated, and we're glad he's been a key reason for your return visits. It's great to know that he keeps you informed about service progress and offers proactive considerations. We also appreciate your recognition of our mechanics' excellent work. If you have more to share or if there's anything else we can assist you with, feel free to reach out. We're here to continue providing you with top-notch service. Best regards, Mir Ali Dealer Principal at M'Lady Nissan

August 16, 2023

Brandon knows me by my first name when i walk in or on the phone. Great follow up with service. More

by mpc.cummings
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Brandon Mason
Aug 16, 2023 -

M'Lady Nissan responded

Thank you so much for taking the time to share your feedback about your experience with us. We greatly appreciate your kind words and your continued loyalty. It's wonderful to hear that Brandon has made a positive impression on you with his personalized service and excellent follow-up. We take pride in knowing our customers by their first names and providing top-notch assistance both in-person and over the phone. Your satisfaction is our priority, and we're delighted to have the opportunity to serve you. If you ever have any questions or need further assistance, please don't hesitate to reach out. We look forward to continuing to provide you with exceptional service in the future. Thank you again for choosing us and for being a valued part of our automotive family.

August 16, 2023

I would recommend M'lady Nissan to anyone who is looking for a new car. Never a bad experience, everyone is great! Brandon Mason is my go to guy!! More

by Lee.Scherer55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Mason
Aug 17, 2023 -

M'Lady Nissan responded

Thank you for your feedback! We're thrilled to hear that you'd recommend M'lady Nissan to others and that you've had consistently positive experiences with us. It's wonderful that everyone has been great during your visits. We appreciate your recognition of Brandon Mason as your go-to person. If you have more to share or if there's anything else we can assist you with, feel free to reach out. We're here to continue providing you with top-notch service. Best regards, Mir Ali Dealer Principal at M'Lady Nissan

August 16, 2023

M’Lady is fantastic and Eddie Colville has been our go to guy to help with leasing and purchasing. More

by pickle1951
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddie Colville, Bryan Murphy, Brandon Mason
Aug 17, 2023 -

M'Lady Nissan responded

Thank you for your feedback! We're thrilled to hear that you find M’Lady fantastic and that Eddie Colville has been your go-to person for leasing and purchasing assistance. If you have more feedback to share or if there's anything else we can assist you with, feel free to reach out. We're here to continue providing you with top-notch service. Best regards, Mir Ali Dealer Principal at M'Lady Nissan

August 16, 2023

Brandon Mason in the service department is a great employee and person. He is very helpful and always lets me know if there are any issues. He always kind and courteous. More

by Good
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Mason
Aug 17, 2023 -

M'Lady Nissan responded

Hello, Thank you for your positive feedback! We're glad to hear that Brandon Mason in the service department has left a positive impression on you. It's wonderful to know that he's a great employee and person, always helpful, informative about any issues, and consistently kind and courteous. If you have more feedback to share or if there's anything else we can assist you with, feel free to reach out. We're here to continue providing you with excellent service. Best regards, Mir Ali Dealer Principal at M'Lady Nissan

August 15, 2023

Brandon is always very caring and looking out for me with the repairs . Gives me a report of what to do next More

by juliekielbasa52@gmail.com
Recommend Dealer
Yes
Employees Worked With
Brandon Mason
Aug 15, 2023 -

M'Lady Nissan responded

Thanks for sharing your positive experience with Brandon! We're glad to hear that he's always looking out for you and providing caring service when it comes to repairs. It's great to know that he also gives you a clear report for what needs to be done next. If you have more to share or if there's anything else we can assist you with, feel free to reach out. We're here to provide you with excellent care and service.

August 15, 2023

I love M'Lady Nissan in Crystal Lake. I am incredibly impressed with Brandon Mason, who works in service. He always patiently answer's all of my questions and concerns. Brandon is always More

by Andersonolivia276
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Mason
Aug 17, 2023 -

M'Lady Nissan responded

Thank you for your wonderful feedback! We're thrilled to hear that you love M'Lady Nissan in Crystal Lake and that Brandon Mason's service has left a positive impression. It's great to know that he's patient, knowledgeable, and always willing to assist you and your family with your car needs. Your kind words about Brandon's exceptional service and knowledge are truly appreciated. If you ever have more to share or if there's anything else we can assist you with, feel free to reach out. We're here to continue providing you with the best customer service possible. Best regards, Mir Ali Dealer Principal at M'Lady Nissan

August 15, 2023

When I go for service Brands is always helpful and attentive to me. Wonderful customer service More

by epperson057
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Mason, Abe Alyassir
Aug 15, 2023 -

M'Lady Nissan responded

Thank you for your feedback! We're glad to hear that when you come in for service, Brandon is always helpful and attentive. It's wonderful to know that you've experienced excellent customer service with us. If you have more to share or if there's anything else we can assist you with, feel free to reach out. We're here to continue providing you with exceptional service.

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