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M'Lady Nissan

Crystal Lake, IL

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Reviews
Vehicles
4.9
1,345 Reviews
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5656 Northwest Highway

Crystal Lake, IL

60014

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Showing 1,345 reviews

August 15, 2023

If you go service your vehicle to M’lady Nissan and you need excellent service, ask for Brandon Mason personally I have almost 10 years working with him and he’s been always very helpful More

by carmen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Mason
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Aug 17, 2023 -

M'Lady Nissan responded

Hello Carmen, Thank you for your feedback! We're glad to hear that you've had almost 10 years of excellent service at M'lady Nissan and that Brandon Mason has consistently been very helpful. It's wonderful that he's made a positive impact on your service experiences. If you ever have more to share or if there's anything else we can assist you with, feel free to reach out. We're here to continue providing you with top-notch service. Best regards, Mir Ali Dealer Principal at M'Lady Nissan

August 15, 2023

Brandon Mason he is the № ¹ service guy. Always very helpful. Reminds me of the service Maintenance I need. More

by buchanan1104
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Mason
Report | Print
Aug 17, 2023 -

M'Lady Nissan responded

Thank you for your feedback! It's great to hear that Brandon Mason is your number one service guy and that he's always been very helpful. We appreciate that he goes the extra mile to remind you of the service maintenance you need. If you have more to share or if there's anything else we can assist you with, feel free to reach out. We're here to continue providing you with excellent service. Best regards, Mir Ali Dealer Principal at M'Lady Nissan

August 15, 2023

Great customer service. Always ask for Brandon. Very helpful and knowledgeable. Been going for years. More

by JMCGINNIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Mason
Report | Print
Aug 15, 2023 -

M'Lady Nissan responded

We appreciate your feedback! It's fantastic to hear that you've consistently received great customer service from us. We're glad to know that Brandon has been helpful and knowledgeable, making your experiences with us positive over the years. If there's anything else we can assist you with or if you have more to share, don't hesitate to get in touch. We're here to continue providing you with excellent service.

August 15, 2023

Bought my 2015 Murano here and haven’t had it serviced anywhere else thanks to the professional and knowledgeable Brandon. I travel 50 minutes because I know he will get the job done without any unnecess More

by KWhite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Mason
Report | Print
Aug 15, 2023 -

M'Lady Nissan responded

Thank you for sharing your positive experience with us! We're delighted to hear that Brandon's professionalism and knowledge have made your car ownership stress-free. We're honored that you've chosen to service your 2015 Murano with us exclusively. Your trust and loyalty mean a lot to us. If you ever need anything else or have further feedback, don't hesitate to get in touch. We're here to provide you with excellent service every step of the way.

August 15, 2023

I recently purchased a Murano from the dealer and Hugo was very helpful in making that decision. More

by Rick
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hugo Duran
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Aug 15, 2023 -

M'Lady Nissan responded

🌟 Thank you for sharing your experience, Rick! 🌟 We're thrilled to hear about your recent Murano purchase from our dealership and how Hugo played a pivotal role in helping you make that decision. It's great to know that Hugo provided you with valuable assistance throughout your journey. If you have any more feedback or if there's anything else we can do for you, please don't hesitate to reach out. We're here to ensure your satisfaction and provide top-notch service even beyond your purchase. Enjoy your new Murano adventure! 🚙🌟

August 15, 2023

When I have brought in my Nissan Altima for Service at M'Lady Nissan I have always used Brandon Mason as my service advisor. He does a great job and is very informative and thorough. More

by Barbie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sal Visconti, Brandon Mason
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Aug 15, 2023 -

M'Lady Nissan responded

Hi Barbie, Thanks for sharing your positive experience with us! We're glad to hear that Brandon Mason has been your service advisor of choice when bringing in your Nissan Altima for service at M'Lady Nissan. It's wonderful to know that he provides great service, is informative, and thorough in his approach. If you have more feedback or if there's anything else we can assist you with, feel free to reach out. We're here to continue providing you with excellent service.

August 15, 2023

M’Lady always get me the car I want! Always a pleasure working with Brandon too! I know my car will be taken care of :) More

by Sbudinger17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Mason
Report | Print
Aug 15, 2023 -

M'Lady Nissan responded

We're thrilled to hear about your positive experiences with us! It's wonderful to know that M’Lady Nissan has consistently helped you get the car you want. We're also glad to hear that working with Brandon has been a pleasure and that you trust us to take care of your car. If you have more to share or if there's anything else we can assist you with, feel free to reach out. We're here to continue providing you with the service you deserve.

August 15, 2023

Love the whole team there! Service department is outstanding! My go to person at the service department is Brandon Mason! Very helpful with phenomenal customer service skills. More

by mpolomik55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Mason
Report | Print
Aug 15, 2023 -

M'Lady Nissan responded

Thank you for your kind words! We're thrilled to hear that you love the team and find our service department outstanding. Brandon Mason's exceptional customer service skills have clearly made a positive impact on you. If you have more to share or if you need further assistance, feel free to get in touch. We're here to continue providing you with outstanding service.

August 15, 2023

Great place to buy a car and get that car serviced. Brandon does a great job for the service department. More

by bbalch24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Colville, Bryan Murphy, Brandon Mason
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Aug 15, 2023 -

M'Lady Nissan responded

Thank you for your positive feedback! We're glad to hear that you've had a great experience both in purchasing a car and getting it serviced with us. Brandon's excellent work in the service department is appreciated. If you ever need anything else or have more feedback to share, don't hesitate to reach out. We're here to provide you with exceptional service at every step.

August 15, 2023

Always a pleasant experience when I have to bring my my Sentra in to M'Lady Nissan in Crystal Lake, IL. My regular guy is Brandon Mason, who is easy to work with, keeps me informed, good customer service d More

by Mstotz123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Mason
Report | Print
Aug 15, 2023 -

M'Lady Nissan responded

Thank you for sharing your positive experience with us! We're glad to hear that bringing your Sentra to M'Lady Nissan in Crystal Lake, IL is always a pleasant experience. It's great that Brandon Mason has been providing you with easy and informative service, along with a good customer service demeanor. If you have more feedback to share or if there's anything else we can assist you with, feel free to reach out. We're here to continue providing you with great service and support.

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