
M'Lady Nissan
Crystal Lake, IL
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After purchasing my 2015 Murano at M’Lady I always go out of my way (1 hour) to get my ride serviced there. Brandon is always helpful and professional. He goes out of his way to answer questions and explai of my way (1 hour) to get my ride serviced there. Brandon is always helpful and professional. He goes out of his way to answer questions and explain any repairs and services. I feel that I can trust that everything is done correctly and for a reasonable price. Never has Brandon encouraged unnecessary work. They must be doing something right because I still love my Murano, even with over 130,000 miles! More
This is my third truck purchased from M'Lady Nissan. They are the best at what they do, sales and service are great. I drive from Chicago to deal with M'Lady !! They are the best at what they do, sales and service are great. I drive from Chicago to deal with M'Lady !! More
Brandon always provides the best customer service. He always manages to fit me in to the schedule and details not only the repairs that are needed, but what went wrong in the first place. Never a su He always manages to fit me in to the schedule and details not only the repairs that are needed, but what went wrong in the first place. Never a surprise when it comes time to pay the bill and the work is always top notch. More
Brandon Mason was very informative when I went to the dealership. He is honest and you can tell he cares about what he does and his customers! Kuddos to Brandon! dealership. He is honest and you can tell he cares about what he does and his customers! Kuddos to Brandon! More
Just a shout out to M'Lady Nissan for another excellent job caring for my Murano. I have been a long time customer and never considered anywhere else to bring my car for service. It starts with the momen job caring for my Murano. I have been a long time customer and never considered anywhere else to bring my car for service. It starts with the moment that I arrive, usually met by Brandon Mason, to check my car in. Brandon is professional, knowledgeable and courteous. Explains the work to be done and also makes sensible recommendations. Throughout my time in the waiting room, Brandon checks in with the status of the work being performed. It should be noted that the reason for my patronage is also due to the excellent job by the mechanics that perform the work. All said, Job Well Done! More
Clean caring respectful of clients needs. Willing to help client understand vehicles diagnosis If unable to wait for vehicle a loaner is offered Willing to help client understand vehicles diagnosis If unable to wait for vehicle a loaner is offered More
Always pleasant to work with the Service team. They are upfront about the work to be performed and provide suggested maintenance that may be due soon as well without any pressure to get it done. They are upfront about the work to be performed and provide suggested maintenance that may be due soon as well without any pressure to get it done. More
I purchased my 2017 Nissan Murano 5 years ago and have been bringing it in to M'Lady for service since then. I have had nothing but positive experiences with each visit. Every staff member is exceptiona been bringing it in to M'Lady for service since then. I have had nothing but positive experiences with each visit. Every staff member is exceptional. I am always greeted in a timely manner. The reps are friendly, personable, professional and knowledgeable at all times. I have considered shopping for prices on service but too highly value the service I receive at M'Lady. They are always fair and informative and I trust them with my car. More