M'Lady Nissan

Clean caring respectful of clients needs. Willing to help client understand vehicles diagnosis If unable to wait for vehicle a loaner is offered Willing to help client understand vehicles diagnosis If unable to wait for vehicle a loaner is offered More

Brandon Mason went over in detail what my car needed to keep it up to date on the maintenance. The work was done in the time that I was quoted. The car was also washed and vacumed on the inside as well. keep it up to date on the maintenance. The work was done in the time that I was quoted. The car was also washed and vacumed on the inside as well. Very Satisfied. More

Brandon is fantastic to deal with whenever I bring in my car for service. Follows up with me if the repairs meet my satisfaction. Also, remembers my first name!!! car for service. Follows up with me if the repairs meet my satisfaction. Also, remembers my first name!!! More

I’ve been dealing with M’Lady Nissan for the past 7+ years. I brought my 2011 Rogue to them for service and bought my 2021 Rogue Sport from the dealership. The service department has always been excelle years. I brought my 2011 Rogue to them for service and bought my 2021 Rogue Sport from the dealership. The service department has always been excellent. Brandon gets me an appointment quickly and the work is done in a timely and professional manner. When I purchased my new vehicle, the sales staff was so helpful in finding me the exact car I wanted at a price I could afford. More

I’ve gotten all of my service done at M’lady Nissan in Crystal Lake for many years. I typically work with Brandon in the service department. He’s always welcoming, professional, and informative when I hav Crystal Lake for many years. I typically work with Brandon in the service department. He’s always welcoming, professional, and informative when I have to make important decisions about my car. More

After purchasing my 2015 Murano at M’Lady I always go out of my way (1 hour) to get my ride serviced there. Brandon is always helpful and professional. He goes out of his way to answer questions and explai of my way (1 hour) to get my ride serviced there. Brandon is always helpful and professional. He goes out of his way to answer questions and explain any repairs and services. I feel that I can trust that everything is done correctly and for a reasonable price. Never has Brandon encouraged unnecessary work. They must be doing something right because I still love my Murano, even with over 130,000 miles! More

I can’t say enough great things about Brandon Mason. Each and every time I go to get my Nissan serviced at M’Lady I am greeted with a smile. I’m not kidding, I just walk In not even 1 min. And Brandon Each and every time I go to get my Nissan serviced at M’Lady I am greeted with a smile. I’m not kidding, I just walk In not even 1 min. And Brandon has made eye contact and greeted me. Even if he has a customer just to acknowledge me! now that is customer service you don’t find anywhere else. Just this service alone will get me back on the sales floor when the time comes to make another NEW car purchase. Give this man a raise! He is a role Model 100%!! More

I have been a M'Lady customer for the past 30 years, and have always been pleased with my service advisor, who for the past 5 years or so has been Brandon Mason have always been pleased with my service advisor, who for the past 5 years or so has been Brandon Mason More

Brandon Mason was very informative when I went to the dealership. He is honest and you can tell he cares about what he does and his customers! Kuddos to Brandon! dealership. He is honest and you can tell he cares about what he does and his customers! Kuddos to Brandon! More