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M'Lady Nissan

Crystal Lake, IL

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Employees
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Vehicles
4.9
1,466 Reviews
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5656 Northwest Highway

Crystal Lake, IL

60014

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Showing 1,466 reviews

August 15, 2023

Brandon is the incredibly honest and trustworthy service advisor at Nissan, ensuring that customers receive transparent and reliable guidance for their car needs. 🚗💯🙌 More

by agrass
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Mason
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Aug 15, 2023 -

M'Lady Nissan responded

Thank you for sharing your wonderful feedback about Brandon! 🌟 We're thrilled to hear that his commitment to honesty and trustworthiness has made a positive impact on your experience with us. We're proud to have him as a part of our team, ensuring that our customers receive the best care and guidance for their car needs. 👍🚗💯 If you ever need anything else or have more feedback to share, feel free to reach out. We're here to continue providing you with excellent service.

August 15, 2023

Bought my 2015 Murano here and haven’t had it serviced anywhere else thanks to the professional and knowledgeable Brandon. I travel 50 minutes because I know he will get the job done without any unnecess More

by KWhite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Mason
Report | Print
Aug 15, 2023 -

M'Lady Nissan responded

Thank you for sharing your positive experience with us! We're delighted to hear that Brandon's professionalism and knowledge have made your car ownership stress-free. We're honored that you've chosen to service your 2015 Murano with us exclusively. Your trust and loyalty mean a lot to us. If you ever need anything else or have further feedback, don't hesitate to get in touch. We're here to provide you with excellent service every step of the way.

August 15, 2023

Brandon Mason he is the № ¹ service guy. Always very helpful. Reminds me of the service Maintenance I need. More

by buchanan1104
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Mason
Report | Print
Aug 17, 2023 -

M'Lady Nissan responded

Thank you for your feedback! It's great to hear that Brandon Mason is your number one service guy and that he's always been very helpful. We appreciate that he goes the extra mile to remind you of the service maintenance you need. If you have more to share or if there's anything else we can assist you with, feel free to reach out. We're here to continue providing you with excellent service. Best regards, Mir Ali Dealer Principal at M'Lady Nissan

August 15, 2023

Staff and Brandon M offer top notch service, I would recommend this dealerships service team to friends More

by OliverosB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Mason
Report | Print
Aug 15, 2023 -

M'Lady Nissan responded

Thanks for your feedback! We're thrilled to hear that our staff, especially Brandon M, has provided you with top-notch service. We appreciate your recommendation of our dealership's service team to your friends. If you ever have more to share or if there's anything else we can assist you with, feel free to reach out. We're here to continue providing you and your friends with excellent service.

August 15, 2023

Brandon is the best! He keeps me advised of what my murano needs. I appreciate him and joe my mechanic More

by Cherubs7@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Mason
Report | Print
Aug 15, 2023 -

M'Lady Nissan responded

Thank you for sharing your positive experience with us! We're delighted to hear that Brandon has been providing you with excellent service and keeping you informed about your Murano's needs. It's great to know that you also appreciate Joe, your mechanic. If you have any more feedback to share or if there's anything else we can assist you with, feel free to reach out. We're here to ensure your experience remains top-notch.

August 15, 2023

Always a pleasant experience when I have to bring my my Sentra in to M'Lady Nissan in Crystal Lake, IL. My regular guy is Brandon Mason, who is easy to work with, keeps me informed, good customer service d More

by Mstotz123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Mason
Report | Print
Aug 15, 2023 -

M'Lady Nissan responded

Thank you for sharing your positive experience with us! We're glad to hear that bringing your Sentra to M'Lady Nissan in Crystal Lake, IL is always a pleasant experience. It's great that Brandon Mason has been providing you with easy and informative service, along with a good customer service demeanor. If you have more feedback to share or if there's anything else we can assist you with, feel free to reach out. We're here to continue providing you with great service and support.

August 15, 2023

M’Lady always get me the car I want! Always a pleasure working with Brandon too! I know my car will be taken care of :) More

by Sbudinger17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Mason
Report | Print
Aug 15, 2023 -

M'Lady Nissan responded

We're thrilled to hear about your positive experiences with us! It's wonderful to know that M’Lady Nissan has consistently helped you get the car you want. We're also glad to hear that working with Brandon has been a pleasure and that you trust us to take care of your car. If you have more to share or if there's anything else we can assist you with, feel free to reach out. We're here to continue providing you with the service you deserve.

August 15, 2023

When I go for service Brands is always helpful and attentive to me. Wonderful customer service More

by epperson057
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Mason, Abe Alyassir
Report | Print
Aug 15, 2023 -

M'Lady Nissan responded

Thank you for your feedback! We're glad to hear that when you come in for service, Brandon is always helpful and attentive. It's wonderful to know that you've experienced excellent customer service with us. If you have more to share or if there's anything else we can assist you with, feel free to reach out. We're here to continue providing you with exceptional service.

August 15, 2023

Great customer service. Always ask for Brandon. Very helpful and knowledgeable. Been going for years. More

by JMCGINNIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Mason
Report | Print
Aug 15, 2023 -

M'Lady Nissan responded

We appreciate your feedback! It's fantastic to hear that you've consistently received great customer service from us. We're glad to know that Brandon has been helpful and knowledgeable, making your experiences with us positive over the years. If there's anything else we can assist you with or if you have more to share, don't hesitate to get in touch. We're here to continue providing you with excellent service.

August 15, 2023

Love the whole team there! Service department is outstanding! My go to person at the service department is Brandon Mason! Very helpful with phenomenal customer service skills. More

by mpolomik55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Mason
Report | Print
Aug 15, 2023 -

M'Lady Nissan responded

Thank you for your kind words! We're thrilled to hear that you love the team and find our service department outstanding. Brandon Mason's exceptional customer service skills have clearly made a positive impact on you. If you have more to share or if you need further assistance, feel free to get in touch. We're here to continue providing you with outstanding service.

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