
M'Lady Nissan
Crystal Lake, IL
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I particularly want to credit Sal Visconti with locating a second key fob for me when I purchased my recent Nissan Altima. He alleviated a lot of anxiety for me. He was super helpful. a second key fob for me when I purchased my recent Nissan Altima. He alleviated a lot of anxiety for me. He was super helpful. More
Avoid this dealer!!!!!!!!!!!!!! They charging for tinted windows even when they are not on the car also for extra warranties even if you do not want to take They add $1500 to price we agree It's a jo windows even when they are not on the car also for extra warranties even if you do not want to take They add $1500 to price we agree It's a joke not car dealer Please don't do that mistake like we did. More
We had a lease and traded it in. They worked very hard with us until we had the car and deal we were happy with. I appreciate their hard work. with us until we had the car and deal we were happy with. I appreciate their hard work. More
Make sure to take before and after pictures of your vehicle before entering this Dealer's service. Had my GTR serviced for a flat tire, and when I left I had 2 new dents in my front nose bumper. When vehicle before entering this Dealer's service. Had my GTR serviced for a flat tire, and when I left I had 2 new dents in my front nose bumper. When I returned to show the damage, I asked if they can pull up footage of the car entering service to prove there was no damage and was told the damage was too small for the camera to pick up. More
Lied to me and wasted my Saturday Called ahead (spoke to Shane, wish I had kept his card only to put down his last name) to make sure they offered the financing I wanted on the car tha Called ahead (spoke to Shane, wish I had kept his card only to put down his last name) to make sure they offered the financing I wanted on the car that I wanted, he said sure no problem. Got there, told him exactly what I wanted and they said they could get it for no added fee; since they didn't have one in stock so I test drove the same car in another color. Then we start going over numbers to make a deal (I would have been willing to buy that day) but they come back saying the financing I asked about wasn't available; the only reason I went there was because of my phone conversation so that turned me off right away. But we keep talking price cause I was still interested, little did I know the whole time we were discussing a car that didn't exist. They don't have a 2020 Sentra SV w/ the premium package and a black interior, plain and simple. They led me on the whole time. The price wasn't what I wanted, and by the time I had already decided to leave they tell me that getting the configuration I wanted would cost extra and that I could get the deal I wanted on the car they had right there...I could have laughed in their faces but I simply said thank you and left. Then he has the nerve to call me to follow up and admit that he gave me the wrong information on financing and that the SV didn't come with the black interior I wanted. I wasted a good chunk of my Saturday negotiating on a car that didn't exist and after being lied to about the financing deal. Won't make this mistake again. More
On Saturday Feb 29, 2020; Mr. Eddie Colville Leasing Manager is a top notch award winner manager; came to my rescue when it looked bad for me; everyone please go see him quickly Manager is a top notch award winner manager; came to my rescue when it looked bad for me; everyone please go see him quickly More
Best Experience with a Car Dealer to Date! Anyone who has ever shopped for a new car knows that it is often a very high pressure and uncomfortable experience. My wife needed a replacement for a Anyone who has ever shopped for a new car knows that it is often a very high pressure and uncomfortable experience. My wife needed a replacement for an aging car and we were referred to M'lady Nissan. We were introduced to Eddie Colville who took us through the whole process. With less than stellar credit, Eddie took an impossible situation and went above and beyond our expectations with the car we ended up with. The whole process was surprisingly smooth and painless and we were treated with the upmost respect giving our credit. I would not hesitate to send anyone I know who is looking for a car for any circumstance to M'lady Nissan and tell them to ask for Eddie Colville. Thanks Eddie and your whole team! More
Beware - Not competitive in pricing at all Went for service on 1/7/2020. Was quoted $964 for a genuine Nissan muffler, installed. When I balked at that, I was then quoted $575 for an "after-m Went for service on 1/7/2020. Was quoted $964 for a genuine Nissan muffler, installed. When I balked at that, I was then quoted $575 for an "after-market" muffler, installed. I laughed, hung up and called Car-X, who quoted me $210, installed. After taking my car to Car-X and letting them inspect it, the final cost for the new muffler was even less - $154, installed. For $964, the muffler better be made out of gold and sing Broadway tunes. . Hmmmm from $964 to $154. Take your car to someone who will charge you a fair-market price. I won't be going back - ever. For warranty work, I'll take the care to another Nissan dealer. For trying to pull this kind of crap, I'd rate less than one star, if I could More