M'Lady Nissan

Outstanding customer service We had a phenomenal car buying experience. Went in Saturday to test drive a truck, told them the numbers we were comfortable with but wanted to sleep We had a phenomenal car buying experience. Went in Saturday to test drive a truck, told them the numbers we were comfortable with but wanted to sleep on it. Tuesday mid morning my husband received a call with number within our budget and we went in Monday evening to purchase. The entire team was welcoming, friendly and to the point. This was by far the best car buying experience that I have had. The first in which I wasn’t stressed, overwhelmed, or anxious. In fact, I enjoyed m&ms and played basketball with my son as we waited. We left incredibly happy with our purchase and our experience. I can say with confidence that we will be back to buy again and that we will recommend M’Lady to all of our friends and family. Shane, Hugo, Scott, and the finance team(I cant find his card) we thank you for such a pleasurable experience and for working hard to keep us in our budget. You all took it upon yourselves to ensure we were well taken care of and will continue to be taken care of for the lifetime of our truck. More

First Car Buyer Luis and the entire Crystal Lake M'Lady Nissan staff were friendly and made my first time car buying experience worth while. I highly recommend this c Luis and the entire Crystal Lake M'Lady Nissan staff were friendly and made my first time car buying experience worth while. I highly recommend this car dealership!! More

Excellent Service! My boyfriend and I had a great experience purchasing my 2018 Nissan Altima here. Tony was great and honest! as well as everyone who helped us thro My boyfriend and I had a great experience purchasing my 2018 Nissan Altima here. Tony was great and honest! as well as everyone who helped us through the process! I highly recommend this dealership!! More

Appointments Not Kept by Sales Personnel I had an appointment this morning with a salesperson for 9:30 am. I was there and they weren't. When I walked into the dealership I already felt unc I had an appointment this morning with a salesperson for 9:30 am. I was there and they weren't. When I walked into the dealership I already felt uncomfortable. This individual approached me and asked if they could help me. I introduced myself and told them that I had an appointment with so and so. Their response oh I can help you. No I had an appointment with so and so and would you please get them. Sure I try to locate them. Okay and then three individuals came out and said oh that individual doesn't come into 11:30 am. My response sorry but I had an appointment with them at 9:30 am. Well that is there hours - no we had an appointment for 9:30 am. Well we can take care of you. The sales manager got rude with me. I said well you apparently don't value my time so I will go to another Nissan Dealer. We have a 2016 Murano SL AWD that we were going to trade for a Pathfinder. His response was you don't want to buy a vehicle. I said again and again that individual emailed and called me several times about today's appointment and I made a point of being there and they weren't. Then she finally calls me later in the afternoon and asks me how can I help you. I asked them why weren't they there at the appointed time. Excuse was there power went out. I said what!! Your sales manager told me that your start time was 11:30 am, So I said who is telling the truth and no response. Well you can come down now and I can help you. Sorry but I already have a Pathfinder Platinum setting in my driveway. They said how did you do that so quick. I called Rosen and they told me to come up and they would have one for me to try out. No way would I recommend M'Lady to purchase a vehicle from. More

Great car buying experience! I had a great experience at M'Lady Nissan. Johnathan, my sales representative, took great care in making sure I was happy with my purchase and walked I had a great experience at M'Lady Nissan. Johnathan, my sales representative, took great care in making sure I was happy with my purchase and walked through many options with me. Great care was taken in just showing the vehicles and was not forced. Incentives were great as well. Scott, the customer service representative, was very nice and answered all questions. Finally, Abe, in financing, sealed the deal on my experience with his friendly disposition and overall great attitude. Overall, very pleasant experience and I would highly recommend! More

We found just what we were looking for at M'Lady Nissan!! We found just what we were looking for at M’Lady Nissan in Crystal Lake! We needed a great, dependable, reasonably priced car. We did a lot of online We found just what we were looking for at M’Lady Nissan in Crystal Lake! We needed a great, dependable, reasonably priced car. We did a lot of online research and decided on the great selection at M’Lady Nissan. We were greeted immediately and were able to test drive a few great cars. They even offered us lunch! We made our decision and they worked with us to get the payment we needed, with oil changes and car washes included. After driving a 14-year-old car, we now have a beautiful, reliable, economical car that we are excited to drive (and a really good idea of what our next car will be)! Our son-in-law will need a car soon and we wouldn’t hesitate to send him to M’Lady Nissan. Thanks, M’Lady Nissan!! More

NISSAN ROGUE SL AWD 2018 Just turned in my wife's Rogue (2015) for a brand new 2018 Rogue SL AWD on Friday, 8/24/18. Thanks to M'Lady again and Scott M'Lady for taking care o Just turned in my wife's Rogue (2015) for a brand new 2018 Rogue SL AWD on Friday, 8/24/18. Thanks to M'Lady again and Scott M'Lady for taking care of us. Another fair lease deal and my wife is very excited with the new features in the 2018 model - remote start, new safety features and other upgrades. This is her third Rogue from M'Lady. Thanks again! More

Doesn't get any easier! Just got back from M'Lady Nissan dealership in Crystal Lake, Illinois with my new Rogue Sport! My husband and I went there this morning to look at th Just got back from M'Lady Nissan dealership in Crystal Lake, Illinois with my new Rogue Sport! My husband and I went there this morning to look at their inventory and were greeted by Scott M'Lady. No pushy sales. Just showed us what we asked for and answered all of our questions. Scott explained that Nissan did not make the car that I wanted in the color I wanted, but showed me a great second choice. I explained that I had another car that I wanted to shop before making any decision. Again, no pressure. My husband and I returned to Nissan an hour later, went for a test drive, and decided to buy from Nissan. We dealt with the manager, the customer service manager, and the finance director. All three could not have been nicer, making sure to answer any questions we had. I ended up with a beautiful new car at a great price. This is my second Nissan and looking forward to a safe comfortable drive. More

Great Experience and Great staff! Just bought a brand new 2018 Nissan Altima SR! Went in on a Saturday. I worked with Eddie Colville. I walked in without an appointment and he assisted Just bought a brand new 2018 Nissan Altima SR! Went in on a Saturday. I worked with Eddie Colville. I walked in without an appointment and he assisted asap. Jim M'Lady was having a taco day so there was a vendor there that was making fresh tacos. It was awesome! Bought a car and had 3 delicious fresh tacos for lunch! Eddie helped me make sure that I got the right deal for my needs. He went over everything in detail. He even brought over the GM (Mir) to assist. I took a test drive and decided I wanted this car. 2 hours later I was out the door in my new car, filled with a full tank of gas and cleaned. I even get free oil changes at Jim M'Lady for the Altima! Free car washes also. Eddie brought me water, had lunch with me and we went for a ride. Overall great experience. The finance portion went quickly. I would go back and recommend this dealership to all! 10 Stars to Jim M'Lady and its crew. Thank you Eddie and Mir!! More

Salespeople lie Jesse the salesman told us during the buying process, our car came with 3 months of XM radio. After giving us a different car (was a black base Altim Jesse the salesman told us during the buying process, our car came with 3 months of XM radio. After giving us a different car (was a black base Altima, and appeared to be the same; he told us they had several that were identical. We know the one we were given was different because the mileage was different) as we were driving home I tried to activate the XM radio. Of course; THIS Altima didn't have an XM button. My wife went back the next day, and she was repeatedly lied to by the same salesman, and they offered no resolution. Next, I will be writing the better business bureau. Stay away from this dealership. More