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MINI North Scottsdale
Phoenix, AZ
77 Reviews
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Showing 77 reviews
December 05, 2025
Mini North Scottsdale is the only place I would buy and service my Mini. The sales experience was easy, honest, and pleasant. The service department always takes great care of my car. I feel respected, and service my Mini. The sales experience was easy, honest, and pleasant. The service department always takes great care of my car. I feel respected, and a true member of the Mini family. More
by Ann
Employees Worked With
David Stinson
October 28, 2025
Went in for a prepaid oil change, and after Dane the technician sent video of what looked good on the car and what should be taken care of sooner than later, always friendly and in the service departmen technician sent video of what looked good on the car and what should be taken care of sooner than later, always friendly and in the service department, Jonathon Bauknecht as always been friendly and his customer service has always been great More
by mrobinlovelace
Employees Worked With
Jonathon Bauknecht, in service department and Dane the tech rated 5
November 09, 2022
I would strongly encourage anyone that takes their vehicle to this dealership while it is under warranty to not go to them. At about 28k I took my vehicle in for an oil change, and they advised me tha vehicle to this dealership while it is under warranty to not go to them. At about 28k I took my vehicle in for an oil change, and they advised me that one of the engine mounts had failed. They should have repaired both of them, but because it was under warranty, they only repaired ONE of them (the failed one). Fast-forward 10k miles and the next oil change and they tell me that the engine mount has failed again, and they recommend I replaced BOTH of them *THIS TIME*... how convenient, eh? Instead of doing their job the first time around while the vehicle was under warranty, they did a half xxx job and now want me to pay approximately $1,200. I don't think so. I reached out to "Mini USA" and they were no help. They say that my vehicle has too many miles on it now for them to even consider "good will" assistance (it's a 2017 with 85k on it). The engine mount initially failed at 28k and was repaired under warranty, and then by 38k at my next oil change (warranty expired), they now want me to pay to replace BOTH mounts. AVOID THIS DEALERSHIP. I am in communication with Channel 3's "3 on Your Side" to discuss doing a story on this shady practice. I am very disappointed in this dealerships unwillingness to do what's right even after being told what number to call to reach Mini USA to explain my situation to them which he hoped would get back to the Service Manager at their dealership to get the problem resolved correctly this time around. Avoid them if you can. I normally never take time out of my day to write reviews like this, but I think what they did to me is wrong on so many levels. More
by mhend1982
Employees Worked With
Josh
August 10, 2022
Beware of extra fees. We recently bought out the lease on our 2019 Mini. According to the paperwork, we needed to go to a Mini dealership to complete the process. The p We recently bought out the lease on our 2019 Mini. According to the paperwork, we needed to go to a Mini dealership to complete the process. The paperwork stated that no dealer should charge any fees that are not in your lease contract. Well, Mini North Scottsdale did charge us, $642 to do the paperwork. The dealership blamed Mini financial services, and after filing a complaint with Mini, they blamed the dealership. Ultimately, we are out this money, for buying our own vehicle. We were told by the dealership, that this fee is added to every vehicle they sell, so be prepared to pay that extra fee In addition, the service department lacks communication. Our vehicle was there for a warranty battery replacement. When we picked the vehicle up, the service light was on. It was due for front brake pads. We did not receive any call, or price on the service needed. Consequently, the repair was performed at a different service center. More
by J
Employees Worked With
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