Back

MINI of Allentown

Allentown, PA

5.0
1,943 Reviews

4600 Crackersport Road

Allentown, PA

18104

Directions

By Type

Showing 1,943 reviews

December 15, 2011

This was by far the best service experience that I have ever had. They took my car in with only one day notice, did all of the repairs, washed it, and delivered it 130 miles back to me. I will never buy or More

by rellis5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Migliaccio
December 10, 2011

Dealing with Matt was a very pleasant experience. As soon as we arrived he came outside and greeted my wife by her first name. He made every effort to insure the car we chose came with as many options as we More

by luap v
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Murphy, Matt Murphy
December 09, 2011

The absolute best car buying experience I've had in 40 years of buying/leasing cars. The sales staff are very versed in their product. My salesman listened to all my needs in a car and showed me the packa More

by schaefrw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Aumann, Mike Aumann
December 02, 2011

Lauren's attention to detail was spot on. She made buying a car easy from checking insurance, running different payment options to the final sale. She was extremely patient while we fired many questions at More

by ga1051
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Leabman, Lauren Leabman
December 02, 2011

All in all I am satisfied with my transaction. Lauren was friendly and made the purchase easy. I spoke with Bill after the sale he he was also a pleasure. Thanks More

by davidritterhouse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Leabman
November 17, 2011

Drove 1 hour to stop in to get the wheels taken off my car after I lost the wheel lock key at an autocross. It took 45 minutes for service to tell me they didn't have a key, even though the wheel locks ar More

by mgnards410
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Unknown
Dec 02, 2011 -

MINI of Allentown responded

We tried to contact you more than once to discuss without response. Our first course of action was to try and find a way to remove your wheel without damage to your set. We would have been happy to break the lock off for you also. Our first course of action was to seek removal with preservation of your lock set. We had no desire to add to the frustration of your situation. Please accept our apology for not meeting your expectation. Bill Stoeckel - General Manager

November 02, 2011

We had a great experience which started with many emails since we live 1.5 hrs away. Mike connected with us, sent info, answered all our questions with emails and phone calls and went out of his way to acco More

by rosehigs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Aumann, Mike Aumann
November 01, 2011

Matt, was very friendly and personable the minute we walked in the door. He went out of his way to get my wife the car she wanted with all the options she needed. He also made every effort to get me the More

by paul-odonnell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Murphy, Matt Murphy
October 24, 2011

Salesman, Matt Murphy, was great to deal with. Explained and showed us how to work the car. Programmed several of the features for us too. Great customer service. More

by sfarrell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
2, Matt Murphy
October 20, 2011

I was very disappointed when I found out I couldn't get a purple Mini shirt because it was not available in my size. I was equally pleased when 1 week after I took delivery of my Mini Matt sent me a custom m More

by sandys12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Murphy, Mary Smith, Matt Murphy
...
192
...