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MINI of Allentown

Allentown, PA

4.9
1,995 Reviews
At MINI of Allentown, we’re proud to be recognized as Cars.com’s 2025 United States MINI Dealer of the Year and Pennsylvania Dealer of the Year for 14 consecutive years. Conveniently located in the Lehigh Valley near the intersections of I-78, Route 22, Route 309, and the Pennsylvania Turnpike, we serve MINI drivers throughout Eastern Pennsylvania with a reputation built on trust, transparency, and long-term relationships. As part of the family-owned Sloane Automotive Group, we’re also the only MINI dealer in Pennsylvania with a BMW Certified Collision Center, giving our customers one convenient place for everything from routine maintenance to collision repair. Whether you’re shopping for your next MINI or visiting for service, our team is here to make the experience simple, professional, and enjoyable. Many of our team members have been with us for years, and when you return, you’ll see familiar faces who know you and your vehicle. We’re committed to delivering the kind of experience customers can count on for the long haul.
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4600 Crackersport Road

Allentown, PA

18104

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Showing 1,995 reviews

December 28, 2011

This was my first car-buying experience with any MINI dealership and I am extremely satisfied. Mike, my Motoring Advisor, has been available both before and after the sale. I rated this dealership only More

by MINIdriver12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Aumann, Mike Aumann
December 22, 2011

I purchased a new Mini Countryman at this dealership. I have been in contact with the dealership for approximately one year waiting for the right deal. Matt the salesperson kept in touch with me. He was More

by clinicoid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
1, Matt Murphy
December 15, 2011

This was by far the best service experience that I have ever had. They took my car in with only one day notice, did all of the repairs, washed it, and delivered it 130 miles back to me. I will never buy or More

by rellis5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Migliaccio
December 10, 2011

Dealing with Matt was a very pleasant experience. As soon as we arrived he came outside and greeted my wife by her first name. He made every effort to insure the car we chose came with as many options as we More

by luap v
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Murphy, Matt Murphy
December 09, 2011

The absolute best car buying experience I've had in 40 years of buying/leasing cars. The sales staff are very versed in their product. My salesman listened to all my needs in a car and showed me the packa More

by schaefrw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Aumann, Mike Aumann
December 02, 2011

All in all I am satisfied with my transaction. Lauren was friendly and made the purchase easy. I spoke with Bill after the sale he he was also a pleasure. Thanks More

by davidritterhouse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Leabman
Dec 02, 2011 -

MINI of Allentown responded

Thank you for your dealerRater Review. Please contact me at your convenience. Please share with me the details of your experience. You can reach me at my personal cell # 510.219.2900. Please accept our apology for any misunderstanding. Speaking with you will help us prevent any similar situations in the future. I look forward to hearing from you.

Dec 02, 2011 -

davidritterhouse responded

Who should I ask for? Thanks

Dec 02, 2011 -

MINI of Allentown responded

I apologize, the messge is from Bill Stoeckel, General Manager. My direct line is 610 820-2958, or you are welcome to use the cell number.

December 02, 2011

Lauren's attention to detail was spot on. She made buying a car easy from checking insurance, running different payment options to the final sale. She was extremely patient while we fired many questions at More

by ga1051
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Leabman, Lauren Leabman
November 17, 2011

Drove 1 hour to stop in to get the wheels taken off my car after I lost the wheel lock key at an autocross. It took 45 minutes for service to tell me they didn't have a key, even though the wheel locks ar More

by mgnards410
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Unknown
Nov 17, 2011 -

MINI of Allentown responded

Thank you for taking the time to send your message. I am very sorry to hear that our staff did not meet your expectations. I would appreciate an opportunity to speak with you to find out more about what went wrong. Please feel free to contact me at 610-820-2958. This is my direct number, and if I am away from the desk, please leave me a message so I can call you back. Bill Stoeckel General Manager bstoeckel@miniofallentown.com 610 820-2958

Nov 26, 2011 -

MINI of Allentown responded

I'd like to follow-up with my request to speak to you about your experience. My Dealership participates in the DealerRater Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at their dealership. I did speak to our MINI Service advisor, and I would appreciate finding out your impressions of what transpired. Please feel free to call me on my cell phone at 510 219-2900 at your convenience.

Dec 02, 2011 -

MINI of Allentown responded

We tried to contact you more than once to discuss without response. Our first course of action was to try and find a way to remove your wheel without damage to your set. We would have been happy to break the lock off for you also. Our first course of action was to seek removal with preservation of your lock set. We had no desire to add to the frustration of your situation. Please accept our apology for not meeting your expectation. Bill Stoeckel - General Manager

November 02, 2011

We had a great experience which started with many emails since we live 1.5 hrs away. Mike connected with us, sent info, answered all our questions with emails and phone calls and went out of his way to acco More

by rosehigs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Aumann, Mike Aumann
November 01, 2011

Matt, was very friendly and personable the minute we walked in the door. He went out of his way to get my wife the car she wanted with all the options she needed. He also made every effort to get me the More

by paul-odonnell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Murphy, Matt Murphy
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