537 Reviews of MINI of Allentown - Service Center
Service Very nice people and did everything in a timely fashion ....my only complaint is that I was told the inspection would be no charge when I was there th Very nice people and did everything in a timely fashion ....my only complaint is that I was told the inspection would be no charge when I was there the previous month for service and ended up paying for it which I was a little confused about....other than that clean and happy place More
Out of warrantee, but they still care !!! I had my wife's 2012 Countryman in for service and Robin and Luis are the best. Our car is out of warrantee and we had a unique intermittent problem t I had my wife's 2012 Countryman in for service and Robin and Luis are the best. Our car is out of warrantee and we had a unique intermittent problem that took some expertise to decipher. First they had one of their mechanics ride with me to experience the problem. Although it would not present when we went on the test drive, they investigated the computer, and would not return the car until it was completed. Never once did I think that they were going to perform something that was not needed to correct the problem. These guys know MINI, period. And they did not forget who the customer was. They are the best service department !! Lauren is our sales person who sold us the car in 2012, she is a delight. She will always go out of her way to see how my Mini Motoring experience is. This team is incredible. Thanks !! Kris K. More
The service team is friendly and helpful. I know when I visit the MINI dealership that my experience will be a good one. My car gets vacuumed and washed and the mechanical items performed are I know when I visit the MINI dealership that my experience will be a good one. My car gets vacuumed and washed and the mechanical items performed are professionally done. All in all, the work has always been top-notch. More
Best dealership we have ever visited!!!! We have leased or purchased 5 Mini's from Mini of Allentown. Our buying experience has been streamlined and pleasant. The casual atmosphere puts you We have leased or purchased 5 Mini's from Mini of Allentown. Our buying experience has been streamlined and pleasant. The casual atmosphere puts you at ease when making an important purchase. Our service tech, Robin Cox is VERY knowledgeable and helpful when we have service issues. Mini of Allentown is the best dealership that we have ever worked with. We will continue purchasing from them in the future because of all of the positive experiences that we've had. More
Excellence I just had my car inspected and an oil change. Robin called to give me a price and also asked when I would like to pick up my car. He also asked if I I just had my car inspected and an oil change. Robin called to give me a price and also asked when I would like to pick up my car. He also asked if I wanted my tires rotated for better wear on the good ones. It was ready on time and was sparkling clean on the inside and out! I saw my sales rep, Lauren, when I arrived and received a welcoming hug! The Mini experience is excellent. I'm always treated with respect and courtesy. I highly recommend them to anyone who wants a pleasant buying experience. Bravo! More
Always Outstanding Service at Mini of Allentown My motoring advisor Lauren Leabman, and my Service advisor Robin Cox extended tier one customer service as they always have. I would go nowhere else. My motoring advisor Lauren Leabman, and my Service advisor Robin Cox extended tier one customer service as they always have. I would go nowhere else. More
Repair and Service Brought my MINI in for tailgate module testing with data being forwarded to the BMW home office. Once data was sent a new tailgate module would be ins Brought my MINI in for tailgate module testing with data being forwarded to the BMW home office. Once data was sent a new tailgate module would be installed. After the module was replaced the car was sent to the body shop for repair . All of the service and repair was handled with the utmost professionalism and I am well pleased with the results. I want to thank Anna from the BMW Regional Office for listening to what happened and taking care of the issue with courtesy and respect. I would also like to thank Robin Cox, my Service Advisor, for handling the car from start to finish; the end results were beyond my expectations. Also, thanks to Lauren Leabman and Keith Rentschler for selling me this great car; I've put 9000+ miles on this car since mid-September and it performed beautifully. More
Luis! In my 5 years as a Mini owner, Luis has always been extremely considerate and knowledgeable. I trust him with my Mini! You’re in good hand with Lu In my 5 years as a Mini owner, Luis has always been extremely considerate and knowledgeable. I trust him with my Mini! You’re in good hand with Luis! Go Bills! I would be remiss if I did not mention how great Lauren is as well. She made my first Mini experience a great one! Thanks! Brian More
Needed Service Came in with a hesitation problem on our Mini. Needed ignition coils and was told that the problem would be taken care of by Mini. No charge for parts Came in with a hesitation problem on our Mini. Needed ignition coils and was told that the problem would be taken care of by Mini. No charge for parts or labor. More
Consistent excellent service You can rely on their service advisor and techs to provide quality service, fairly priced, with a level of professionalism rarely seen in the automoti You can rely on their service advisor and techs to provide quality service, fairly priced, with a level of professionalism rarely seen in the automotive industry. More