MINI of Annapolis

The service was prompt, thorough and courteous. The staff seemed knowledgeable and eager to get the work done in a timely manner, since I chose to wait while the service was done. The staff seemed knowledgeable and eager to get the work done in a timely manner, since I chose to wait while the service was done. More

Always professional! It is wonderful to walk in and see familiar faces every visit. My vehicle is always returned tidy and in a timely manner. It is wonderful to walk in and see familiar faces every visit. My vehicle is always returned tidy and in a timely manner. More

My initial impression was wondering, however after our deal was completed things went in a different direction. We were told that the car would not be ready for a few days, which was not an issue for us. deal was completed things went in a different direction. We were told that the car would not be ready for a few days, which was not an issue for us. A few days changed to 5 days. After a short conversation with the manager, who told us that they don't have loaner cars for individuals who purchase used cars. My impression totally change this dealership. They received our money, completed the deal and customer service went out the window. My sales person (Parsa) was the only positive experience we had during this transaction. More

Great experience! Took my car right in time, provided text updates and a video of my car’s overview, narrated by the tech who performed the service. Battery replaced Took my car right in time, provided text updates and a video of my car’s overview, narrated by the tech who performed the service. Battery replaced, car washed and vacuumed. Will be back 😊. More

Great place to shop for vehicles and top flight services… My go to shop for sure! My go to shop for sure! More

Great service and attitude always. I have bought 2 cars there and always bring in for service I have bought 2 cars there and always bring in for service More

It seems they're constantly improving service, look. It's just a good environment. Customer service is on point. It's just a good environment. Customer service is on point. More

Very happy with the Mini/BMW dealership in Annapolis. Easy to book appointments for service. Communication from the service team is effective. Easy to book appointments for service. Communication from the service team is effective. More

Great dealership and customer service. They are always professional and very knowledgeable when explaining what needed to be done to my mini. Cory gave Excellent customer service from They are always professional and very knowledgeable when explaining what needed to be done to my mini. Cory gave Excellent customer service from taking my car in to picking it up. I couldn’t be more happier with mini cooper of Annapolis. More