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MINI of Annapolis

Annapolis, MD

Overview
Reviews
4.8
362 Reviews
Call Dealership (855) 997-0436
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21 Old Mill Bottom Rd

Annapolis, MD

21401

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Showing 362 reviews

May 22, 2025

Annapolis dealership is customer focused, and have a wide variety of available cars. From my salesperson, sales manager and finance manager, my experience was outstanding. More

by Dotfowler
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roberto Brown
Report | Print
May 24, 2025 -

MINI of Annapolis responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

May 21, 2025

MINI of Annapolis is always clean, helpful and provides friendly service. I would recommend them to anyone. More

by CathyW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan
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May 24, 2025 -

MINI of Annapolis responded

Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

May 20, 2025

As always Bryan was very professional and took care of my needs and mini Cooper More

by marcela592527
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan
Report | Print
May 23, 2025 -

MINI of Annapolis responded

Hi, we're happy you found Bryan to be so supportive during your experience here at MINI of Annapolis. Please let us know if there is anything else we can do for you; we are more than happy to help!

May 19, 2025

The service department at Mini of Annapolis is absolutely the best! My service advisor, Bryan Membreno, was very professional and kept me in the loop as my Mini was being serviced. More

by bapiatt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Membreno (service advisor)
Report | Print
May 22, 2025 -

MINI of Annapolis responded

Hi, we're happy you found Bryan to be so supportive during your experience here at MINI of Annapolis. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 15, 2025

I have had my Mini since 2005 and the service department has always taken very good care of my car. More

by livengoodworks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Membrano
Report | Print
May 18, 2025 -

MINI of Annapolis responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

May 14, 2025

I was a loyal customer of a different Mini dealership, but Mini Annapolis gave me way better prices and service, had more inventory, and I will be coming back for future leasing needs! More

by Myma
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roberto Brown
Report | Print
May 17, 2025 -

MINI of Annapolis responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 13, 2025

My visit was excellent the staff was very professional and extremely helpful. I’m always greeted like a valued customer. More

by Greg’s Mini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Membrano, and Daniel Anderson
Report | Print
May 16, 2025 -

MINI of Annapolis responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 09, 2025

Definitely the best Mini dealership in the DMV. Everything was insanely efficient and went smoothly. Pricing was fair, the process was fast, absolutely no complaints. More

by supertom3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christ Mitchell
Report | Print
May 12, 2025 -

MINI of Annapolis responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 09, 2025

I'm very disappointed, not with my service representative, the whole experience from roadside protection to dealership?! More

by michellesadler10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service rep
Report | Print
May 09, 2025 -

michellesadler10 responded

I was disappointed by my dealership, and roadside protection, this is 2nd car I purchased @ Mini Of Annapolis!!!

May 14, 2025 -

MINI of Annapolis responded

We appreciate your feedback and regret that your service experience fell short of expectations. Your concerns will be addressed with our team as we work to improve. If you're willing, we would like the opportunity to discuss this further. Please reach out at efischer@mybmwannapolis.com so we can work toward a resolution. Eric Fischer Service Manager BMW and MINI of Annapolis 443-603-0520 efischer@mybmwannapolis.com

May 09, 2025

The sales guy seemed nice in person but he came short with paperwork, follow up and not remembering things. Not very organized and didn't keep his promises. Very disappointed. More

by MinicooperMD
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Chris
Report | Print
May 14, 2025 -

MINI of Annapolis responded

I appreciate your feedback and understand any frustration this may have caused. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Dan Bailey General Sales Manager BMW/MINI of Annapolis 443.603.0573 Direct dbailey@group1auto.com

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