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MINI of Annapolis

Annapolis, MD

Overview
Reviews
4.7
446 Reviews
Call Dealership (855) 997-0436
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21 Old Mill Bottom Rd

Annapolis, MD

21401

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Showing 446 reviews

April 18, 2026

C oming from a 20 year-old Miata whose modern conveniences were electric door windows keyless entry and cruise control to driving a computer on wheels has been quite a learning experience. It wo More

by kiltlady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John (tech), Corey, service rep.
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April 08, 2026

Bryan always looking sharp and easy to work with as usual. Nothing gets missed, and the service is excellent. More

by larlesv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan
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Apr 12, 2026 -

MINI of Annapolis responded

Hi, thank you for your kind review; we are happy to pass along your comments to Bryan here at MINI of Annapolis! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 04, 2026

Amazing service took care of me and my lil baby so well extremely grateful for all of their help. More

by javayharrison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane King
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Apr 07, 2026 -

MINI of Annapolis responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

April 03, 2026

Wanted to charge me $14,000 to replace a supposedly cracked transmission and only a seal was leaking More

by Alfar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Mgr
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Apr 07, 2026 -

MINI of Annapolis responded

Good afternoon, please respond with the below. Thank you for taking the time to share your feedback. We understand your concern and want to clarify our findings during your visit. Our certified technician performed a full inspection and identified a crack in the transmission case, not a failed seal as mentioned elsewhere. To support this diagnosis, a video was taken on-site clearly showing the source of the leak from the cracked case. While we respect the opinion of the independent inspection, we stand behind our technician’s diagnosis and the documentation provided at the time of service. Our recommendation was based solely on what was observed during the inspection and not an attempt to upsell or misrepresent the issue. We value transparency and customer trust, and we’re always happy to review findings or answer questions directly. Please feel free to reach out to us if you’d like to discuss this further. Eric Fischer Service Manager - BMW and MINI of Annapolis 443-603-0520 efischer@group1auto.com

Apr 08, 2026 -

Alfar responded

It evident to me that you are a company man. I was sold this vehicle in your dealership. Bought a warranty on it. And magically the technician found a cracked transmission. I think I saved the video so there is evidence that contradicts your claim that the technician clearly shows a cracked transmission. This has no merit. The car, with cracked transmission, would not drive very long… (still going by the way), So if it did have a cracked transmission, it was sold by the dealer as such. Your tactics are shameful and the service was poor. You and I talked about the video and agreed it only showed a leak… You really have to do better…. This response makes me want to report the issue higher…

April 02, 2026

I love my Mini Countryman! Salesman Grant was superb! Service could be bit more welcoming. More

by Magicalblue50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant, Cory
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Apr 06, 2026 -

MINI of Annapolis responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

April 01, 2026

Such a wonderful experience from start to finish! ! Everyone was there to help with every step in the process of getting my new mini! More

by Kaylstew
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Parsa
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Apr 03, 2026 -

MINI of Annapolis responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at MINI of Annapolis. Until the next time we meet, take care!

March 24, 2026

Very smooth experience. Tyler was great to work with. He answered all my questions and was very patient. More

by Elizabeth_pawlowski
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler
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Mar 27, 2026 -

MINI of Annapolis responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

March 19, 2026

Bryan is the greatest service rep! He never pressures you into getting work done on your vehicle but rather gently alerts you when something needs immediate attention. I've been wo More

by Beebs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan
Report | Print
Mar 22, 2026 -

MINI of Annapolis responded

Hi, we're happy you found our staff to be so supportive during your experience here at MINI of Annapolis. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 05, 2026

Retention of seasoned staff makes a world of difference. Courtesy and professionalism always on display. More

by jacquelynboozer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Membrino
Report | Print
March 01, 2026

Great customer service, no long wait, good response time and great communication. Keep up the great work. More

by nytiki10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
Mar 04, 2026 -

MINI of Annapolis responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

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