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MINI of Annapolis

Annapolis, MD

Overview
Reviews
4.8
415 Reviews
Call Dealership (855) 997-0436
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21 Old Mill Bottom Rd

Annapolis, MD

21401

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Showing 415 reviews

January 02, 2024

It was quick to get my mini serviced. I was in and out in about an hour! More

by Angie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Peria
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Jan 03, 2024 -

MINI of Annapolis responded

Thank you for the kind words, Angie! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 02, 2024

The sales experience was seamless. It was easy to schedule the test drive, the sales staff was knowledgeable, and the transaction was completed quickly and easily. More

by BRR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian, Alexis
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Jan 03, 2024 -

MINI of Annapolis responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

December 27, 2023

Ease in scheduling appointment; courteous, friendly and professional service advisor, minimal wait time. Provided with upcoming service for planning purposes. More

by Beebs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory (Service Advisor)
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Dec 29, 2023 -

MINI of Annapolis responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 22, 2023

Service center has great customer service, and so far they’ve done quality work on my vehicle. More

by Isariel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan and people at the front desk.
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Dec 27, 2023 -

MINI of Annapolis responded

That's great to hear! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

December 21, 2023

Great service , my repaired was done after couple of days , but they provided a car loaner !! Thank you! More

by Feo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
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Dec 22, 2023 -

MINI of Annapolis responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 20, 2023

Ayan Teel made our purchase very easy. He is very knowledgeable and personable. This was the best experience ever buying a car thanks to Ayan. More

by SharonS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
No one
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Dec 21, 2023 -

MINI of Annapolis responded

Thank you Sharon for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

December 15, 2023

Excellent customer service and support! The communication from the team is amazing and they are incredible to do business with! I would highly recommend Mini if Annapolis! More

by jenavincent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan
Report | Print
Dec 20, 2023 -

MINI of Annapolis responded

We are thrilled you had a fantastic experience at Mini of Annapolis! Stellar communication and great service make a huge difference. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 13, 2023

My experience was great other than Service Advisor Stone Cold Steve Austin. Not the friendliest guy in the world. Could use some people skills. More

by shrekcollins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Mickley, Sean Peria
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Jan 04, 2024 -

MINI of Annapolis responded

Thank you for your feedback about this interaction you had during your service visit with us because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Eric Fischer, Service Manager efischer@mybmwannapolis.com

December 10, 2023

Ive had a Countryman since 2020. My 2023 Countryman was due for its first oil change. We planned to wait. The waiting area was comfortable with complimentary snacks and drinks. My ca More

by KarensMini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know
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Dec 14, 2023 -

MINI of Annapolis responded

It sounds like Mini of Annapolis provided another excellent service experience for your 2023 Countryman's first oil change! A comfortable waiting area with complimentary snacks and drinks, along with a quick service and a nicely cleaned car, really adds to a positive customer experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 08, 2023

I always receive excellent service from Mini of Annapolis as I received today. Service managers are outstanding and have great mechanics that work on the mini. More

by Tobin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Membreno
Report | Print
Dec 12, 2023 -

MINI of Annapolis responded

That's wonderful to hear! Consistently receiving excellent service from Mini of Annapolis speaks volumes about our dedication to quality service. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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