MINI of Annapolis

Work was performed promptly and the waiting area was clean and useful for working. Thank you. clean and useful for working. Thank you. More

Have dealt with them only on service matters but they have done the work well and on time. The employees who liaise with customers on service matters are really good to deal with. have done the work well and on time. The employees who liaise with customers on service matters are really good to deal with. More

Excellent very responsive service! The representative did a great job managing the immediate issue with parts. The representative did a great job managing the immediate issue with parts. More

Bryan is the one ALWAYS going above and beyond for his clients! Thank you Mini of Annapolis. clients! Thank you Mini of Annapolis. More

Brian is always friendly and he listens to my concerns. It’s a pleasure getting my car serviced at this location. It’s a pleasure getting my car serviced at this location. More

Service is always fast and high quality with excellent service schedulers and technicians. Wait room is very nice with TV and coffee. service schedulers and technicians. Wait room is very nice with TV and coffee. More

I bring my car to this location for 1 main reason Robert Kozora, he is a great service advisor, always very helpful and I never feel like I am being taken advantage of. Thanks Robert for everything. Kozora, he is a great service advisor, always very helpful and I never feel like I am being taken advantage of. Thanks Robert for everything. More

Always pleasant and friendly. Prompt and reliable service. Nice waiting area with internet and snacks. Prompt and reliable service. Nice waiting area with internet and snacks. More

Lovely staff, nice facilities, great service . Friendly, knowledgeable staff. Overall very good. Speedy efficient etc Friendly, knowledgeable staff. Overall very good. Speedy efficient etc More

I arrived for my scheduled early morning appointments following up an a recall notice. After a two hour+ wait I was told the part the recall required would have to be ordered! What?!?! The purpose of the following up an a recall notice. After a two hour+ wait I was told the part the recall required would have to be ordered! What?!?! The purpose of the appointment WAS the recall and YOU DID NOT HAVE THE PART. I waited 2 hours to be told this! I asked to have a leaking tire that had been losing air since I picked up the car. The leak was confirmed on my just purchased car and I was charged over $200 for a new tire on my new car! I was told it would take 3 days for the recall part to come in. It has been WAY past three days and I have not heard a thing!!! What lousy service! And the “washed” car was returned wet and dirty on the outside and the inside. We have owned BMWs for decades. This is our first Mini Cooper and this is our first service call at this dealer. WHAT A LOUSY EXPERIENCE! More