MINI of Annapolis

Very convenient to work and flexible service hours. I love my Countryman and plan to keep forever! I love my Countryman and plan to keep forever! More

Like the review of mechanics look of my vehicle. Great service representatives on duty to Great service representatives on duty to More

Got a recall notice for my 2024 mini cooper S that is vin specific, called made the appointment, dropped the car off the night before because the appointment was scheduled for 8am, received a phone call arou specific, called made the appointment, dropped the car off the night before because the appointment was scheduled for 8am, received a phone call around 12:30 stating that my car hasn’t even been looked at yet. And that once it was diagnosed they would order parts for the service, once they receive the parts they can then proceed to fix my car. I was under the impression that my car would be fix today, once I picked up my car today there were lights on the dash that was not there when I dropped it off. If I have a flat tire, they are going to replace it for me for free, because that light was not on when I gave them my car. And now it is on. Also why call me to schedule a service for my car that is vin specific if you don’t have the parts to repair it? Now I have to take by car back up there once they receive the parts for the repair and they can’t even give me a time frame on how long they will need my car for. I was never told over the phone that this was just for them to diagnose the probable. They already knew the problem. Janet the service writer was very rude over the phone and in person. This is poor customer service and would not recommend this service center! I am a very irritated customer. More

Love the valet service. I don’t even have to leave my house. They serviced my care quickly and returned it super clean. I wouldn’t use anyone else to service my mini. I don’t even have to leave my house. They serviced my care quickly and returned it super clean. I wouldn’t use anyone else to service my mini. More

Outstanding customer service and quick response. Scheduling was easy and notifications were timely. Mechanical work was topnotch. Scheduling was easy and notifications were timely. Mechanical work was topnotch. More

Work was done in a timely manner and good quality. Customer service manager was courteous and helpful. I wish the cost of the service was lower! Customer service manager was courteous and helpful. I wish the cost of the service was lower! More

Other than the centralized scheduling the experience was great. My service rep Cory was informative responsive and I felt well cared for. great. My service rep Cory was informative responsive and I felt well cared for. More

I waited in dealership for an oil change, alignment and air filters. The waiting room is clean and comfortable. The service team was comprehensive. air filters. The waiting room is clean and comfortable. The service team was comprehensive. More

Always very easy to deal with . .. from scheduling, drop off, service and pick up. Every employee was pleasant. .. from scheduling, drop off, service and pick up. Every employee was pleasant. More

Fantastic experience with Ayan! He made the deal happen. Then went out of his way to deliver the vehicle! Best buying experience I have had at this dealer. He made the deal happen. Then went out of his way to deliver the vehicle! Best buying experience I have had at this dealer. More