MINI of Bedford

At a loss for words I USED to be interested in purchasing a mini cooper, so I emailed this dealership. I told them that I was interested in buying a used mini, and made i I USED to be interested in purchasing a mini cooper, so I emailed this dealership. I told them that I was interested in buying a used mini, and made it a point to specifically ask if they "negotiate their online car prices," knowing that nowadays, some dealerships have steered away from the traditional car haggling process. They assured me that they DID negotiate, and PROMISED to "work with me." After that, I drove all the way to Bedford (I live in Milford, NH) after work to check out some cars. They were all nice and friendly (of course) during this visit, and I ended up putting a 2009 mini on hold for the following day, with the intention of bringing it to my mechanic. The next day, I returned, and did so. My mechanic told me I'd be a fool to pay more than $9,000 (it was an 09 mini base model with almost 90k, they had it listed online at 10,995). So, figuring that they'd "work with me" I returned to the dealership and made them my $9k offer. The salesman, I think his name was Cliff, was a complete jerk, and scoffed at my offer, shrugging his shoulders and ROLLING HIS EYES at me, he goes, "HA, yeah that's definitely far off from what my manager's going to go for, but I guess I'll go run it by him." I was in shock, I told him, "but you guys said you'd work with me...I came all the way out here two days in a row because I was promised that you guys would work with me, a negotiation is supposed to go back and forth, there seems to be zero negotiation happening..." at that, he rolled his eyes at me again, sighed, and walked away to "talk" to his manager for TEN MINUTES, only to return with a quick, "HA, yep I was right, those numbers are far off, we can go down to $10,400 for you, but that will only cover the DEALERSHIP FEES and you'll be back up to $10,900." Needless to say, I was floored, but kept my cool--the night before, I had run a Kelley Blue Book on the car, and KBB's value for the car in the condition it was in BARELY passed $10k!!! So I called him out, and showed him the KBB paperwork, and in response, he rolled his eyes at me yet again and said, "yeah we don't go by KBB." I came back with, "yes, but if the trade in value of the car was barely $7k, and the "repairs" done to the car weren't too expensive (no mechanical repairs were even made when they got the vehicle, just tires, which aren't too expensive, especially since they have their own shop on site) your refusing to come down from the exorbitant amount of almost $11k, meaning your making at LEAST $4k on the car..." And then came his best retort yet, "yeah, it doesn't matter how much we paid for the car...if we got the car for free, does that mean we should give it to you for free...nope!" I was dumbfounded, and shot back, "yeah...but you didn't get the car for free, you paid MAYBE $7k for it, and are trying to sell it for a $4k profit, I came all the way down here two days in a row because you guys promised to work with me..." by then however, I was done, and stormed out. I have never been so mistreated by a dealership in my entire life. Cliff and his sales team effectively turned me off from Mini Coopers for the rest of my life (I'm only 22). Their customer service representatives flat out lied to me, claiming that they "do negotiate internet prices" when in fact, they're only willing to come down on their prices enough to cover their dealer fees. However, I suppose this awful experience was a godsend in disguise--I ended up leasing a 2015 Chevy Cruze from Bank's Autos in Concord, and am able to put 15k miles a year (my lease is only 24 months too) for a LOWER PRICE than I would have been paying monthly to finance the mini cooper (and don't have to worry about repair costs on top of that since my 2015 chevy is in warranty for the duration of my lease). Banks helped my restore faith in the car dealership industry. I'd strongly advise against choosing Mini of Bedford for anyone who is used to old school car haggling and negotiating--the Mini of Bedford team should try using a dictionary once in a while, because where I come from, "negotiating" a car price doesn't translate to, "we'll take off $300 to cover your dealer fees, but even though we know that you know that we paid 4 grand less than our internet price, WE DON'T CARE..." -Ali C. July, 2015 More

I LOVE THIS DEALERSHIP I have been taking my mini to this dealership for yearly maintainance and anything else it has needed since they opened. I'm not an easily impresse I have been taking my mini to this dealership for yearly maintainance and anything else it has needed since they opened. I'm not an easily impressed customer, but I have found their assistant service manager and the workers in the service dept. to be exceptional at their jobs. I am always impressed with their beautiful workmanship. I could go on and on but I'll just say, I would highly recommend this dealership and will definately go there when it is time to trade my baby in. More

I selected this dealership to buy a used car from based on ratings, proximity and the fact that I felt I would be able to get a good deal on an off-brand used larger car, which is exactly what I did. Altho on ratings, proximity and the fact that I felt I would be able to get a good deal on an off-brand used larger car, which is exactly what I did. Although the car I bought was not their specialty I felt that they were very knowledgeable and in many cases had previous experience with the brand of car I purchased. The sales and service staff are friendly, knowledgeable and fair and made my first time buying a car on my own a great experience. If you are worried about buying a used car and not having a warranty no worries as they do provide them at a reasonable price in addition to the car if you are interested. I was able to get my car quickly and there were a couple of things that needed to be fixed so I was written an IOU because they had to wait on parts and they did good on the IOU in a timely manner. However, I did have to follow-up with the dealership on said parts and service. More

My first introduction to this dealership was on-line. I logged onto Kelly Blue Book to research several cars, and one car I liked was a Mini. I followed a link and looked at several cars on sale for Presi logged onto Kelly Blue Book to research several cars, and one car I liked was a Mini. I followed a link and looked at several cars on sale for Presidents Day, and received a prompt and helpful respoyse from Doug Currie. Doug confirmed a car of interest to me was available in the showroom, and gave me additional information about the vehicle. His comments piqued my interest further and I made an appointment to visit Steve. At the dealership, Steve introduced me to Leo DeBrum, who was a tremendous help, giving me key information that helped me to determine which models were of interest, and we went on a good test drive. I really liked driving the car I ended up choosing, and Leo then helped me to move quickly and painlessly through the purchase. I was given a good deal on a car that I purchased and love to drive. The whole experience was very enjoyable, and Leo went out of his way to help me at each step; he even followed me to coordinate the return of my former leased vehicle so that I could get it all done without having to arrange other transportation to make it all happen. I highly recommend Doug, Steve, Mike, John, and especially, Leo -- as well as those behind the scenes who provided me with a spotless, inspected, beautiful car at delivery. Mini of Bedford is an exceptional dealership. More

They sold me a 04 mini cooper s at a premium and less then a year later its falling apart. CV joints are going the revers light dosent work the drivers side window mothe ris going and the power steering then a year later its falling apart. CV joints are going the revers light dosent work the drivers side window mothe ris going and the power steering is dead. I have never made a bigger mistake then to buy a mini from mini of Bedford More