MINI of Downtown Los Angeles

I satisfied this dealer's service , friendliness and everything. If somebody want to buy mini, I will introduce Khoi Diep who salesman of Nick Alexander dealer. everything. If somebody want to buy mini, I will introduce Khoi Diep who salesman of Nick Alexander dealer. More

Kohi was very friendly and professional. He didnt waste my time with annoying sales tacticts. He was not pushy at all and knows the product very well. He really lets the product sell itself and is there to my time with annoying sales tacticts. He was not pushy at all and knows the product very well. He really lets the product sell itself and is there to answer in additional questions that I had. He also did a great job at keeping me posted and updated with deals and options making me feel like I was a priority and getting the best deal. A Pleasure doing business with him. More

This was my first time buying my very own car from a dealer. Mike Scholz was very friendly and I could see that he truly cares about his customers. When I visited other dealer, the service was poor and dealer. Mike Scholz was very friendly and I could see that he truly cares about his customers. When I visited other dealer, the service was poor and the people there did not seem to care. Mike, on the other hand, did not seem to care whether the customer was here to actually purchase or to just simply test-drive. I could not make up my mind so I asked if I could test drive cooper, cooper s, and the one with a sports package, and his answer was always "Sure!" without any hesitation. Again, he was very friendly and I felt very comfortable asking him questions. I was satisfied with other service as well, the finance manager and other people were friendly, the experience with Mike was wonderful and I definitely recommend Nick Alexander MINI and ask for Mike! More

Phil Gibson, Assistant Service Manager at Nick Alexander Mini has to be the most honest straightforward service person I have ever dealt with! I live in Irvine California and make the 1-1/2 drive into LA f Mini has to be the most honest straightforward service person I have ever dealt with! I live in Irvine California and make the 1-1/2 drive into LA for all my service need on my 2011 Cooper S Convertible. I only trust Nick Alexander Mini and their entire staff! If you are in need of a truly honest service department who does phenomenal work, you need to make the trip to LA and let Nick Alexander Mini treat you like royalty! High recommended!!!!! More

Good sales guy, kept me informed, picked me up at the airport. I came down from SF to buy a new Countryman to save some money and was plesantly surprised by the experience. airport. I came down from SF to buy a new Countryman to save some money and was plesantly surprised by the experience. More

I couldn't be more pleased with my experience at Nick Alexander Mini every time I'm there. They treat everyone with such respect, they are very down to earth, and they never try to sell you anything you Alexander Mini every time I'm there. They treat everyone with such respect, they are very down to earth, and they never try to sell you anything you don't need. In fact, they'll tell you what services will probably become due for the next service and they'll never try to push you to get those services done before they're due. My service manager, Phil, is such a pleasure to work with that I actually look forward to taking my car in when it's due for its service just so we can catch up. Phil goes above and beyond making sure everything is taken care of with my car and I know when I get my car back, everything that needed to be done, is done. (Getting the car back nice and clean is always a plus too.) With this level of service, I know when I'm ready to buy another car, I'll be back to this dealership. More

All I have to say is that Khoi is awesome! He got me EXACTLY the car I wanted. Apparently my color pattern is hard to come by so he had to ship my baby in from out of state. Once I heard that, I was l EXACTLY the car I wanted. Apparently my color pattern is hard to come by so he had to ship my baby in from out of state. Once I heard that, I was like: "man... I'm gonna be carless for weeks!" Not with Knoi! He got me in my car and on my way within 3 days. And what a car it is! He set me up with a great deal too. I'm super excited and definitely recommend this dealership. More

I had a great experience with Alexander MINI. I dealt with Khoi, who walked me through the steps of leasing one very professionally and without any of the usual salesman pressure. I was given very clear with Khoi, who walked me through the steps of leasing one very professionally and without any of the usual salesman pressure. I was given very clear guidance through the various details involved in the process of leasing and after shopping around quite a bit I found the experience most comfortable here - Khoi even helped me with setting up insurance which was something I was unsure of. I would gladly recommend them to anyone also considering getting a Mini, you won't be disappointed! More

Horrible! Underhanded deceiving staff. Horrible follow up, would never recommend again. They have no respect for return customers, just take them for granted. Not the right way to do business. up, would never recommend again. They have no respect for return customers, just take them for granted. Not the right way to do business. More

Phil Gibson is a fantastic service advisor! I initially spoke with him on the phone and he managed to fit me in right away with a "no problem...come on in" friendly attitude. (I am heading to SF and my car spoke with him on the phone and he managed to fit me in right away with a "no problem...come on in" friendly attitude. (I am heading to SF and my car had been making funny noises so this was very helpful!). Upon arriving at the dealership, he greeted me and took the time to explain possibilities of my car's behavior - all in a very clear and concise manner. I felt very confident that the services he recommended were imperative. I'd would definitely ask for him if you need to service your car. More