MINI of Downtown Los Angeles

Excellent Customer Service Sergio my service advisor was very kind and went over everything that needs to be done dor my Mini Cooper. And he got me in and out! Thanks Sergio!!! Sergio my service advisor was very kind and went over everything that needs to be done dor my Mini Cooper. And he got me in and out! Thanks Sergio!!! More

Jeff is great. Service was done on time and under budget Jeff was the service provider, scheduled a loaner car and had my job done on time and within budget. I will arrange my service again with Jeff Jeff was the service provider, scheduled a loaner car and had my job done on time and within budget. I will arrange my service again with Jeff More

Simply the best PURCHASING I have leased 4 cars from this dealership and each time I feel I was treated with respect and sincerity. My experience has always been on PURCHASING I have leased 4 cars from this dealership and each time I feel I was treated with respect and sincerity. My experience has always been one of a valued customer. SERVICE & MAINTENANCE I cannot tell you how easy any and all service and maintenance appointments have been. They will always go out of their way to make sure I am completely happy and they meet my needs. Any issue, no matter how small, always gets taken care of at no expense to me. For example, my hood did not fully close at one point. They took care of it right away. Weeks after it was returned to me, I noticed that the emblem was slightly bent inward. It wasn't very noticeable but I mentioned it to my service advisor during a regular maintenance appointment and he took care of it. No questions asked. OTHER DEALERSHIPS I have visited another service location and they charged me for a quart of oil when the light came on. I verified that this service was free before I arrived with BMW (not the dealership) and informed them of it but they didn't budge. Alexander NEVER charges for any services that should be free. EXTRAS Free flatbed pick up for regular scheduled maintenance. And of course, a free loaner vehicle. I always get a loaner with unscheduled maintenance as well, albeit, not a BMW, but I always have transportation. RECOMMENDED PEOPLE Purchasing Alex Guyenne Manny Santos Service Jeffery Manarang Oscar Manzo Others have also been excellent but are no longer with them. More

Great service Since day one I've had a very pleasant experience with the service staff, very courteous and welcoming, car is delivered on time as promised. Highly r Since day one I've had a very pleasant experience with the service staff, very courteous and welcoming, car is delivered on time as promised. Highly recommend More

Thank you, Ricky and Alexander MINI Hands down, Ricky Roman is the most awesome service representative I have ever dealt with. The quality of service is on fleek and service is always pr Hands down, Ricky Roman is the most awesome service representative I have ever dealt with. The quality of service is on fleek and service is always provided with a smile. Ricky and the Alexander MINI Service team are on point in their operations and have always been able to accommodate my scrazy schedule and high demands. I appreciate them for all they have done to keep me a happy customer with my 2nd MINI Cooper Convertible. 🚗💨 Thank you, Ricky and team Alexander MINI. More

Excellent customer service Miguel of Mini service is the best. I won't go anywhere else. He goes far and beyond. The whole staff is friendly and professional. Their loaner Miguel of Mini service is the best. I won't go anywhere else. He goes far and beyond. The whole staff is friendly and professional. Their loaner is another mini. I have an extended warranty and I have never had a problem. More

Great Collin my sales person responded to me quickly.. He was very professional and pleasant to work with. My experience with Finance was great as well.. My Collin my sales person responded to me quickly.. He was very professional and pleasant to work with. My experience with Finance was great as well.. My overall experience I would say was excellent. I would definitely recommend this dealer. More

My first Mini One of the best dealerships I've ever when't to. The big man in charge, actually took time out of his day to thank me for coming down from Las Vegas t One of the best dealerships I've ever when't to. The big man in charge, actually took time out of his day to thank me for coming down from Las Vegas to purchase a car. I recommend a sale man by the name of Collin, great guy very down to earth. If you want a Mini, that's the place. More

Service for my Mini Countryman Always the best service at Nick Alexander.. whenever you need to go there see Ricky.. he sure makes you feel that your car is going to get the best of Always the best service at Nick Alexander.. whenever you need to go there see Ricky.. he sure makes you feel that your car is going to get the best of care.. More

Miguel is great! Miguel my service guy has been consistently great! I have take my car in for service twice since I purchased the car and both times he goes beyond the Miguel my service guy has been consistently great! I have take my car in for service twice since I purchased the car and both times he goes beyond the call of duty to get the job done! Thanks Miguel!!! More