MINI of Edison

Outstanding Customer Service From my first phone call to closing the deal, everyone was helpful, attentive and knowledgeable. Robert worked hard to get me a fabulous car at the pa From my first phone call to closing the deal, everyone was helpful, attentive and knowledgeable. Robert worked hard to get me a fabulous car at the payment I could afford, and Jeff helped me get the coverage I needed. The facility is awesome as well- clean and comfortable. Highly revommended! More

Loved my Service Experience! I came into service for the first time to bring in my 2017 Mini 4 Door. I wasn't sure what to expect but I had a really great experience. Ashley the s I came into service for the first time to bring in my 2017 Mini 4 Door. I wasn't sure what to expect but I had a really great experience. Ashley the service advisor answered all my questions and everything was finished in a timely manner. I also had a chance to meet the service manager Lou who was also really nice. Their lounge was clean and the coffee was fresh and tasty. I will definitely be back! 5 stars! More

Nice selection of used MINIs I found a 2015 Cooper Hardtop 2DR JCW on their website and liked the car and the price. I went on a Saturday because it’s the only day I have off when I found a 2015 Cooper Hardtop 2DR JCW on their website and liked the car and the price. I went on a Saturday because it’s the only day I have off when they are open. I looked at the car on the lot before going inside and decided to make an offer based on its condition and my budget. David helped me work through everything until I had a deal that I was comfortable with. He explained everything very well and made the whole thing very easy. I would recommend David to anyone who wants someone who is knowledgeable, patient, and doesn’t push you to make a fast decision. I love my new JCW “Norman”. More

Post sale behaviour unworthy of the MINI brand I generally seek to provide a fair and accurate review of good experiences and tend to avoid noting down the mediocre ones. Having read a good number I generally seek to provide a fair and accurate review of good experiences and tend to avoid noting down the mediocre ones. Having read a good number of the five star reviews for Mini of Edison I felt confortable travelling out of state to possibly conduct business with them. On their site and on Yelp, they reference a 4.5 Star overall rating. Due to this rating and my experience; I feel compelled to write a review of my experience as a cautionary tale to other prospective MINI owners. As an avid MINI aficionado, in my opinion, the post purchase experience with MINI of Edison is not in alignment with the expectation befitting a premium brand. In fact, the experience is very reminiscent of the tactics often used by dealerships whose first priority is to maximize every penny at the expense of fulfilling their written commitments. Before I detail my experience, let me start by saying the overall purchasing experience with Jacob was enjoyable. We corresponded for several weeks until I had the opportunity to visit the dealership. In person, he was very patient and engaging as we went through our evaluation of three possible used vehicles and the ultimate decision to purchase. The dealership has good selection of vehicles and offered a very competitive price. In the end, the decision to buy or not buy hinged on a $325.00 Registration/Title Fee. I ultimately agreed to pay this out of pocked knowing a good portion of the fee would be refunded as my registration had been recently renewed and the plates would be transferred from my trade in. Since the vehicle was purchased in NJ and was going to be registered in NY, the dealership would be handling the transfer of my plates. Upon receipt of my registration, I saw the motor vehicle fees were $65.00; therefore a good portion of the fee would be refunded. Furthermore this is stated on the Open Road Auto Group bill of sale, in section 15 Title and Registration Fees: “These are the fees charged by the State of New Jersey or your state of residence for the title and registration for your vehicle, any additional paperwork necessary to process your title and registration, and where applicable for transferring the title of your trade-in. These fees may be estimated. In the event the actual fees charged by the State are different, Dealer will refund any overcharge to the Customer in the ordinary course of business. In the event of an undercharge, Customer agrees to pay underestimate to Dealer”. In my experience purchasing over 15 vehicles, this has always been the case and did not anticipate the response detailed below. I contacted Jacob regarding a refund of the balance of the fees and courteously advised he would look in the matter. He called back and advised the $325 was “flat fee” as the title and registration was outsourced to a vendor. I disagreed with this assertion and asked to speak with his sales manager. When this gentleman called back, he also asserted it was a “flat fee” for this service. I advised if this was indeed the case, they should engage another vendor as their cost of $260 for this service was astronomical and a disservice to their customers. Ultimately the sales manager agreed to send me itemized cost to validate his assertions. A day later I receive an email with the itemized costs which break down as follows: $65 MV FEE and $55 Alpine DMV Service Fee along with a note citing $205 credit back to the consumer. The person who sent me the email stated the refund would be processed “ASAP”. After a week had passed, I inquired once again via email to the status of the refund. The email response advised the check had been mailed out “the day before”. Another week has passed and still no check. I reached out to Jacob (my third effort to secure my refund) and have not received a response. This leads me to conclude the following. Lying to customer is an acceptable course of business; the terms and conditions of the sales contract hold no value and finally the hope that ignoring my request will make the situation go away. I encourage all prospective buyers to question and understand the fees being charged. There is no reason for customer to subsidize this dealership’s coffers by not requesting an itemized breakdown of your “Registration/Title Fees”. You might find monies owed back to you. Getting the actual refund is another matter. Furthermore, MINI of Edison only posts positive customer testimonials. This review was posted on their site yet does not appear for public view. More

MiniTastic!! If your looking for a new Mini or a quality pre owned vehicle Mini of Edison I definitely recommend you see the team at Mini of Edison. My sales perso If your looking for a new Mini or a quality pre owned vehicle Mini of Edison I definitely recommend you see the team at Mini of Edison. My sales person Justin Quint knew every last detail of my 2019 Mini Countryman S All 4. I had lots of questions when I came in and he was extremely helpful in getting me all the answers I needed to make the right decision. The sales manager Alex and Finance manager Jeff were also very helpful when it came time to deal numbers. I felt overall very welcomed I will definitely be back for my next Mini! More

Customer for Life I had a great experience at Mini of Edison. My salesperson Robert was very knowledgeable on my Clubman S All 4. I wasn’t sure which model I wanted whe I had a great experience at Mini of Edison. My salesperson Robert was very knowledgeable on my Clubman S All 4. I wasn’t sure which model I wanted when I came in but he made it really easy for me to find my perfect Mini. Alex Frank the sales manager was really nice and helped explain all the numbers to me. The best part he gave me a great deal! I will definitely be a customer for life and be sending all of my friends and family!! More

12/10! I purchased my car from MINI of Edison and was treated with the upmost respect and courtesy. Once we made a deal on my new baby, the paperwork was sea I purchased my car from MINI of Edison and was treated with the upmost respect and courtesy. Once we made a deal on my new baby, the paperwork was seamless with no hassle. Jeff was fantastic (the finance guy) and the whole staff made me feel like I was apart of their family. 12/10!! More

Great Experience! Had a wonderful experience with the purchase of my brand new Mini. Jacob was great in helping me throughout the process! The management was also very Had a wonderful experience with the purchase of my brand new Mini. Jacob was great in helping me throughout the process! The management was also very nice and I will definitely be recommending this dealership to all my friends and family. More

Be careful when talking to finance Manager!!!!!!! So. About 3 weeks ago I decided to stop by this place last minute, on a Saturday with couple of hours before closing. We found a car my daughter was So. About 3 weeks ago I decided to stop by this place last minute, on a Saturday with couple of hours before closing. We found a car my daughter was very happy with. It was a little challenging to get the approval but it finally happened. Things took an ugly turn when we (4 of us all adults) Walked in to the manager's office to sign the contract. The young man Manager said " I have the payment information for you" WITH THE WARRANTY THE PAYMENT IS GOING TO BE $344 a month. That's exactly what he said. HE NEVER SAID the warranty was an additional $3000 dollars!!!! He just added it without asking us, the contract was already put together for us to sign. 4 ADULTS 4 WITNESSES he never said it was additional charge. Usually dealers who respect customers will ask you if you want to add the warranty or not. They will let you know what the payments are and suggest to add the warranty and with a calculator on hand they will let you know the new monthly payment. Since it was so late and we were tired and he was talking about how Great the car and the extra services they offer was we didn't really wanted to drag the deal any longer. We just wanted to get out. We called back on Monday morning, I questioned him about the charges that we never agreed to and his answer was "WELL IT WAS HARD TO GET YOU APPROVED, WE KINDA DID YOU A FAVOR". A favor??? By adding extra 3k without telling me? He said there was nothing he could do because the deal was sent. Also, I talked to another manager named Bill and he was even worse, asked me to go see him on Friday when in reality he wasn't even there. Ridiculous. Oh people!! The other lie was... They charge for reconditioning the car $999 bucks. Hey a used car is the dealer's responsibility to clean up anyway, but they want YOU to pay for it. This young man even told me the car had new tires like if I was dumb and didn't know how to check that... And guess what!!!! No new tires in the car. This place is a joke!!! BE AWARE OF THE SCAM OF THE EXTENDED WARRANTY, don't make the mistake I made of not asking!!! They will WORD IT in a way you don't realize you're about to pay for. Will never Recomend this place. More

A good experience and couldn't have asked for more. We purchased a 2017 Used Mustang here and this is our first time business here and the experience has been great. We have been treated exceptionally w We purchased a 2017 Used Mustang here and this is our first time business here and the experience has been great. We have been treated exceptionally well by Dawn Morgan. The finance director Jeff Berger kept in mind about a few of our concerns and handled the pricing based on that. Will be happy to shop at them again. More