MINI of Escondido

Great experience all the way around. I had a great experience with everyone. They made it super easy. they had everything ready for me, the whole thing took no more than 40 minutes. Grea I had a great experience with everyone. They made it super easy. they had everything ready for me, the whole thing took no more than 40 minutes. Great follow up too. Would highly recommend this dealership to friends and family More

Great from start to finish Knowledgeable and flexible, with a style that was to the point and not pushy. My sales person was the best I have ever dealt with and the rest of the Knowledgeable and flexible, with a style that was to the point and not pushy. My sales person was the best I have ever dealt with and the rest of the team were also extremely professional. More

GREAT SHOPPING EXPERIENCE Rod was helping my wife and I during our search for a new Clubman or Countryman. His knowledge and patience was definitely appreciated. We drove the a Rod was helping my wife and I during our search for a new Clubman or Countryman. His knowledge and patience was definitely appreciated. We drove the all the trim levels of the Clubman and Countryman. We were also looking at the Fiat 500. After Rod's presentation we decided to forego the Fiat and moved inside to work some numbers on the MINI Clubman S. Unfortunately, we could not commit to the MINI price points. The amount of car was not justifiable for the price. Rod is a great sales agent none the less! More

Okay for an oil change but no a major service Let's face it, when you need an oil change or routine maintenance any local dealership will do BUT when you actually need anything major repaired this Let's face it, when you need an oil change or routine maintenance any local dealership will do BUT when you actually need anything major repaired this is not the recommended STOP! Let just say that I saved a weeks forth of salary by towing my 2.5 year old car to MINI of San Diego to have the engine replaced. If money is no object this is your place, working middle class BEWARE! They inform you of nothing and explain even less, yes this is possible. I was never unprofessional and discourteous with Allison or James Baumer the service manager and when I decided to take it down south to save $$ my service advisor NEVER acknowledged me! So rude and uncomfortable that it reassured my lack of trust here and so grateful I went with my gut feeling to get it out of there.... This location has a lot to learn about customer service and expectations. More

Rod, Victor, Amanda, and the rest of the staff were just wonderful. They were all very friendly and addressed my questions and concerns in a professional and polite manner. I especially appreciated all the wonderful. They were all very friendly and addressed my questions and concerns in a professional and polite manner. I especially appreciated all the help Rod Johnson was, took care of me and my husband like we were family. Will definitely be coming back for another car in a year or so. More

Went to take my MINI in for servicing. Brandon Martinez is one of the BEST advisers at the MINI service center. He answered all of my questions and was courteous to me. He was up front and honest with the is one of the BEST advisers at the MINI service center. He answered all of my questions and was courteous to me. He was up front and honest with the his answers. I would only COME to this mini servicing because of Brandon. Go visit him!! More

Amanda was EXTREMELY helpful. I recommend asking for her if you go to that dealership. Everything was processed and ready for me when I got to the dealership. Friendly people, awesome customer service. They if you go to that dealership. Everything was processed and ready for me when I got to the dealership. Friendly people, awesome customer service. They answered all of my questions. I will definitely go back when I am ready for my second MINI! A+ all around! More

I originally went to the Mini Dealership in Kearny Mesa. That was one of the worst experiences I have ever had. The sales associate was rude and unfriendly, left us out in the rain (literally, it was raini That was one of the worst experiences I have ever had. The sales associate was rude and unfriendly, left us out in the rain (literally, it was raining that day) said he would be right back and never came back. We were so upset with the service we drove half an hour away to Escondido Mini. We called them ahead of time and asked if there was someone we could speak to that could answer all of our questions because we have already had a bad experience. as soon as we got there we were greeted at the door and directed to Amanda Perez who was so friendly and personable! This would be the first car we are purchasing on our own and is a very scary and big deal for us. She answered EVERY question we had and answered questions that we didn't even think to ask. She explained everything to us and didn't pressure us to buy anything. My dad had suggested using Costco auto save program and unfortunately Escondido wasn't part of the program but only Kearny Mesa. We thought that we would try and give Kearny Mesa another chance because their price through Costco was cheaper but let me tell you..that was a HUGE mistake. Amanda had kept contact with us via e-mail and when she heard about our situation she immediately asked her manager if there was anything they could do for us. they gave us a very great quote. Unfortunately when we got the e-mail from her we were already speaking to the sales person at Kearny Mesa. he was friendly enough but VERY pushy. we wanted the cold weather package because we might move to the east coast and he made a comment that we don't need that and we should purchase the car we test drove which had premium everything and would have cost us a lot more. he pretty much tried to rush everything and everything happened so fast. next thing i know he's asking me for my card so he can put in the deposit. when my boyfriend crunched the numbers (which by the way he didn't go over anything with us) the price that Amanda quoted us was significantly cheaper than what Kearny mesa was going to sell us the car for even WITH the Costco discount!! I called Amanda and she was really helpful and told us that if we don't feel comfortable that it is OK to stop the process. When we told the sales associate that we wanted to wait, he became mean very quickly. he started shuffling/tossing the papers at us and became VERY rude. we didn't know what to tell him so we said that my dad wanted us to wait. He then said that he knows more than my dad, that we would have to branch out from our parents some time and "hey maybe your dad knows something that i don't, i doubt it since we are the only dealership that does Costco but you can waste your time and drive all around. go ahead and call all of the dealerships." at that point i KNEW we made the right decision to stop business with them. we apologized for wasting his time but it was amazing how shady he was. so quick to change from polite to rude and condescending. Keep in mind this was my first car buying experience and he was not making it a good experience for us. we pretty much ran out the door, tore up his business card and drove 30 minutes to Escondido. We were welcomed by Amanda and her manager who apologized on behalf of Mini for our terrible experiences with Kearny Mesa. I can't tell you enough how terrible it was over there!!! Amanda made everything so much better! She explained EVERYTHING! she went through all of the paperwork, ran my credit report right then and got me the information i needed (which the Kearny Mesa guy said that he won't know anything until later) and broke everything down for us and really explained everything. She even suggested to shop around at other loan places (credit union and my bank) just in case they can't give us the best deal. She even gave me suggestions on which auto insurance to look into. She didn't push anything that we didn't want and would triple check everything with us. THEN she calls me at home to tell me that I do not need a cosigner on the loan and I can buy this car on my own and congratulated me. Every concern I had washed away with Escondido Mini. I can't tell you enough how awesome they are! Everyone..and i mean EVERYONE there is so friendly and would greet us. Do you know how many people greeted us at Kearny Mesa both times? one. ONE PERSON. I was SO happy with everything that I even gave Amanda a hug! Yes Kearny Mesa's Mini dealership is cute with their fancy building but looks are deceiving. If you want great customer service and a great car buying experience overall, go to Escondido! Ask for Amanda, she was great!!! (But I'm sure everyone that works at Escondido is amazing!) Thank you Amanda and the whole Mini Escondido team. You guys really made this experience a great one.. I can't thank you guys enough!!! More