MINI of Montgomery County

TJ and Danny Bad Customer Service My point of writing this review was not just to get my car fixed. TJ and DANNY had some of the worst customer service I've experienced in my LIFE! Aft My point of writing this review was not just to get my car fixed. TJ and DANNY had some of the worst customer service I've experienced in my LIFE! After telling me that they didn't break my car over and over again. I left to speak to my mother on the phone. TJ came outside and walked up to me and asked me did I have a problem with him. At this point, I did not Feel safe. I felt threatened. I immediately told him to get away from me else I would call the police. TJ kept saying "we are fixing your car what more do you want us to do" He did not apologize. I even saw him laughing while sitting at his desk . He needs to be TRAINED on customer service and how to deal with Situations like these. More

Excellent Experience I went car shopping with my daughter at MINI of Montgomery. We were greeted by Mr. Jaffar Chaudhry, who made us feel comfortable at the showroom and I went car shopping with my daughter at MINI of Montgomery. We were greeted by Mr. Jaffar Chaudhry, who made us feel comfortable at the showroom and he showed us around and guided us through the available cars there. I must say that this was my best car shopping experience ever and my daughter got her first new car. Mr. Jaffar Chaudhry was very informative and he was answering very question of ours patiently and we really want to thank him for his help throughout the process. More

Great! I love this place! I've worked with Danny and Nick in sales, Tim and Umar in Finance, and I have to say it was a pleasure to work with all of them. I I love this place! I've worked with Danny and Nick in sales, Tim and Umar in Finance, and I have to say it was a pleasure to work with all of them. I love my new car! I have been a Mini owner for more than 11 years, and wouldn't consider going anywhere else. The service center is great too. They really take care of you, don't make you purchase repairs you don't need, and always leave your car in impeccable condition (washed and shined). Highly recommend! More

great place, professional staff Edio made the selection and sales process very easy, great facility and efficient team. Friendly and professional disposition, deep knowledge of the Edio made the selection and sales process very easy, great facility and efficient team. Friendly and professional disposition, deep knowledge of the various models, useful test drive and comparisons More

Best Sales & Service Around I bought my mini in 2014 and the whole process was great, zero complaints with everyone involved. I have also taken my mini in for service as needed I bought my mini in 2014 and the whole process was great, zero complaints with everyone involved. I have also taken my mini in for service as needed the service staff is the best around. I have owned Mercedes, Jeep, VW and more and the sales and service staff at Mini of Montgomery County have made me a Mini owner for life. Yep they are that good. More

Great customer service, unbeatable price, friendly staff The sales agents, Chris and Danny, were very friendly and provided all the useful information I want to know, and Chris also gave me a very beautiful The sales agents, Chris and Danny, were very friendly and provided all the useful information I want to know, and Chris also gave me a very beautiful price as compared to other dealerships around me. They were always honest and never hid any fee/cost in order to lower the estimate to lure the customer. Since I ordered my car via MTO, I had to wait a month or two until I could pick up the car. Danny kept updating the production status to me, and made the whole purchasing process easy and no pressure. All in all, this was a very good purchasing experience, highly recommended! More

Great People My husband and I bought our newest Mini from Passport Mini of Montgomery County. Everyone from our salesman, sales manager and to the finance directo My husband and I bought our newest Mini from Passport Mini of Montgomery County. Everyone from our salesman, sales manager and to the finance director, was friendly and very helpful. They made our buying experience enjoyable. More

Incompetent Towed my car in as it stopped working at an intersection. The lady service tech said " we'd take a look at it BUT you gotta pay us $134.00" No problem Towed my car in as it stopped working at an intersection. The lady service tech said " we'd take a look at it BUT you gotta pay us $134.00" No problem as I had no other choice. On the phone the next day she tells me the timing chain was kaput . I asked her specifically what else could also be broken since I did not want to spend $5k on a '06 mini. Standard answer is we don't know till we open it up. Again I asked, in her expertise opinion, what has her experience been? Well people, two days later she calls back with a list of over $5K. I asked then to put it back together as I wanted a second opinion. After paying $1300.00 for a part she said I ordered and car still not running, I towed the car to another mini/bmw guys and they straight out told me it would be a waist of money at this point. On top of all that, the car was not put back together, and everything was left in the trunk . They lie to get you hooked and then once the gut is open tell you " oh yea, others problem with your car". What kind of mini service are you guys. A corner mechanic shop knows more than these guys. More

Get a second opinion on any service they try to sell you The people are nice enough, but was severely disappointed that this visit, on 11/18/16, was the second time they lied to me about the things the car n The people are nice enough, but was severely disappointed that this visit, on 11/18/16, was the second time they lied to me about the things the car needed done and the things it did not need. I came in for service because the red BRAKE indicator and service symbol came on and after checking the car myself I found that the rear driver side rotor was severely pitted and the caliper was locked-up and the inner pad had almost no friction material left. I indicated to the service writer to look into rear caliper issue when I checked in. He came to tell me after they supposedly looked the car over to tell me the prognosis, which they also noted in my invoice: 1) That I would soon need front rotors and pads (there was actually a third life in all pads and rotors were just rusted on the non-friction areas.) 2) That I did NOT need a new caliper but would soon need rear rotors and pads (I actually needed immediately both the driver side rear caliper, because piston seal was torn and the piston was pitted, the rotor, which was SEVERELY pitted on the inner side, and of course pads). This indicates of course that they did not look at the brakes at all, let alone the one I indicated they should look at. 3) The oil solenoid was leaking and that its replacement was needed soon with a cost of $830 due to the cost of the solenoid and the removal of the half-shaft and oil pan. While the condition was true, it is a common enough problem that back in 2013 Mini released a service kit (which costs $30) and a bulletin SIM 11-01-12 which clearly states NOT to remove oil pan or replace oil solenoid. Considering their trustworthiness, it is likely they would apply the cheap fix while charging me full pop. They sent me on my way with the BRAKE light and service indicator still lit. Thank you Mini of Montgomery County for attempting to bilk me for work not needed and for ignoring my observation and overlooking the work I desperately needed. For these reasons I do not recommend this service department at all. I do recommend getting a second opinion for any items the service writers try to sell you. More

New to me Mini We traded my 2005 Mini for a 2016 Countryman. Edio was great to work with and we found the perfect car in our price range! We traded my 2005 Mini for a 2016 Countryman. Edio was great to work with and we found the perfect car in our price range! More