MINI of Montgomery County

This place used to be good but it has gone downhill the past 2 years. I've leased 2 Minis with them. I should have learned my lesson the first time. First, they will try to get money from you at all cost past 2 years. I've leased 2 Minis with them. I should have learned my lesson the first time. First, they will try to get money from you at all costs for tires. They make it sound like Mini tires are the worst and need to be changed every year. Every time I got a flat I got the same tired somewhere else by half the price. The system they use when you get a speeding camera ticket is a nightmare!! During my first lease, I would get random pictures of other BMW's on my address. I had to call the MVA because Mini/BMW had no clue how to fix it. This last time Mini did not send me any of my tickets, they paid for them and charged me 600$ at the end of the lease. If you are leasing a car that has mileages in them make sure that it does not go past the 30,000 miles because you will have to pay for oil changes and services. WHile getting the car they will say you do not need to worry about that for the 3 years but what they mean is the car has a 30,000 miles warranty, has nothing to do with your lease. My second lease started with 7k miles and on my last year I took it with 31k mile. They wanted to charge me 400$ for service. Maybe management changed? this place used to be good. More

Absolutely do not bring your Mini here for service. My daughter brought her car in for a complimentary check up and was quoted thousands of dollars of "urgent repairs" With one call I found a certified me daughter brought her car in for a complimentary check up and was quoted thousands of dollars of "urgent repairs" With one call I found a certified mechanic in Rockville who performed the work for 40% less! Stay away! More

Absolutely the rudest most inconsiderate business I’ve experienced. The salesman Josh did not know the product and the sales manager Nick did not have the courtesy of providing a reply phone call or email experienced. The salesman Josh did not know the product and the sales manager Nick did not have the courtesy of providing a reply phone call or email. Not a smart or good way of doing business. Buy from anyone other than a passport dealership More

Interesting inventory choice, clean facility, but solo test drives aren't welcome. Was kind of upset at that policy. If one is okay with test driving in the presence of sales consultant, it's a decent dea test drives aren't welcome. Was kind of upset at that policy. If one is okay with test driving in the presence of sales consultant, it's a decent dealership. More

I purchased a car from this so-called "premium" dealership, and was treated with unwarranted suspicion by the senior finance and management staff. If I wasn't halfway through the purchase at the p dealership, and was treated with unwarranted suspicion by the senior finance and management staff. If I wasn't halfway through the purchase at the point that I started experiencing discrimination, I would have walked away from the transaction. When I complained to senior management, they doubled down and tried to justify their behavior. Suffice it to say that I DO NOT recommend MINI of Montgomery County. More

Great experience with John Wyatt he work with me all the way through . Everyone was friendly and helpful. Buying a car can be pain but they made a very good experience way through . Everyone was friendly and helpful. Buying a car can be pain but they made a very good experience More

Excellent Experience We recently purchased a 2018 Countryman at Mini of Montgomery County, and the experience was quite positive. We had received a call that our low milea We recently purchased a 2018 Countryman at Mini of Montgomery County, and the experience was quite positive. We had received a call that our low mileage 2014 mini convertible might be a worthwhile trade-in at this time, so we took the opportunity to check out the current inventory. We worked closely with Motoring Advisor, Mark Mann, and he couldn't have been more attentive, gracious and helpful. Together with his manager, Nick, and some creative accounting, we walked away with a beautiful Countryman, fully loaded, at a very reasonable lease price. Mark's post-purchase availability to insure we understood all of the amenities was stellar, and I have no doubt that he and Nick will be there as needed throughout the lease. MiniMarvelous More

Wonderful experience All of the individuals from this dealership were extremely kind and respectful. They were knowledgeable and not pushy, allowing me to make my own dec All of the individuals from this dealership were extremely kind and respectful. They were knowledgeable and not pushy, allowing me to make my own decisions. I will always come back to this dealership, even though I live near Mini of Pittsburgh. This was a wonderful car buying experience, More

Best Customer Service Ever!! I have purchased many luxury cars over the years, but Mr. Chris Manley is the ABSOLUTE best! Totally professional and so personable. Very happy with I have purchased many luxury cars over the years, but Mr. Chris Manley is the ABSOLUTE best! Totally professional and so personable. Very happy with the way he handled the process and a joy to talk with. A lovely family man who gives you his full attention to every detail. Do yourself a favor and ask directly for him. The finance gentleman, manager, Nick, was also very helpful. A great experience! Sincerely, Barbara P. and Bill W. More