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MINI of Montgomery County
Gaithersburg, MD
189 Reviews
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Showing 189 reviews
January 11, 2019
Excellent Experience We recently purchased a 2018 Countryman at Mini of Montgomery County, and the experience was quite positive. We had received a call that our low milea We recently purchased a 2018 Countryman at Mini of Montgomery County, and the experience was quite positive. We had received a call that our low mileage 2014 mini convertible might be a worthwhile trade-in at this time, so we took the opportunity to check out the current inventory. We worked closely with Motoring Advisor, Mark Mann, and he couldn't have been more attentive, gracious and helpful. Together with his manager, Nick, and some creative accounting, we walked away with a beautiful Countryman, fully loaded, at a very reasonable lease price. Mark's post-purchase availability to insure we understood all of the amenities was stellar, and I have no doubt that he and Nick will be there as needed throughout the lease. MiniMarvelous More
by Mini Marvelous
Employees Worked With
Mark Mann, Nick
September 14, 2018
Wonderful experience All of the individuals from this dealership were extremely kind and respectful. They were knowledgeable and not pushy, allowing me to make my own dec All of the individuals from this dealership were extremely kind and respectful. They were knowledgeable and not pushy, allowing me to make my own decisions. I will always come back to this dealership, even though I live near Mini of Pittsburgh. This was a wonderful car buying experience, More
by Miniowner3
Employees Worked With
Chris Manley
July 31, 2018
Best Customer Service Ever!! I have purchased many luxury cars over the years, but Mr. Chris Manley is the ABSOLUTE best! Totally professional and so personable. Very happy with I have purchased many luxury cars over the years, but Mr. Chris Manley is the ABSOLUTE best! Totally professional and so personable. Very happy with the way he handled the process and a joy to talk with. A lovely family man who gives you his full attention to every detail. Do yourself a favor and ask directly for him. The finance gentleman, manager, Nick, was also very helpful. A great experience! Sincerely, Barbara P. and Bill W. More
by Barbara P. n Bill W.
Employees Worked With
Nick
June 12, 2018
Easy purchase I bought my Cooper S this weekend. I worked with Chris Manley and I would highly recommend him. He is very knowledgeable and what he wasn’t sure of, h I bought my Cooper S this weekend. I worked with Chris Manley and I would highly recommend him. He is very knowledgeable and what he wasn’t sure of, he checked on before answering. The purchase process was very smooth, it’s actually the fastest I’ve been in and out of a dealer in years. More
by Zoom8646
Employees Worked With
Chris Manley
May 31, 2018
Car Buying Made Easy I bought my Countryman from Chris Manley a couple months ago and it was an absolute pleasure. Chris made the process easy from start to finish ... ext I bought my Countryman from Chris Manley a couple months ago and it was an absolute pleasure. Chris made the process easy from start to finish ... extremely professional, beyond knowledgeable on the product, patient with my zillion questions. Hands down the best car purchase experience I’ve had! More
by Angelique
Employees Worked With
Chris Manley
March 07, 2018
Customer Service Mr. Singh was very helpful and very patient with me in buying the car I desired.. So often great customer service goes unnoticed, thank you Mr. Singh Mr. Singh was very helpful and very patient with me in buying the car I desired.. So often great customer service goes unnoticed, thank you Mr. Singh and keep up the good job representing Mini of Montgomery. Maurice More
by Moe
Employees Worked With
Sukhbir Singh
February 12, 2018
2017 Mini Clubman I recently purchased my 2017 mini clubman. My sales rep was Chris Manley. He was professional, curteous, and great to work with. His sales manager G I recently purchased my 2017 mini clubman. My sales rep was Chris Manley. He was professional, curteous, and great to work with. His sales manager Giles, was awesome to work with as well. We loved the car that we purchased, and the experience was quick and easy. I would recommend this sales team to anyone who wants to purchase a Mini Cooper! Thank you guys for the wonderful experience. Let’s motor! Scott More
by McScoops
Employees Worked With
Chris Manley and Giles Bibic
October 12, 2017
They tore my car seat and refuse to correct the problem I took my 10 year old Mini Cooper convertible with only 55,000 miles in for a recall which had to do with replacing a sensor in the passenger seat. T I took my 10 year old Mini Cooper convertible with only 55,000 miles in for a recall which had to do with replacing a sensor in the passenger seat. The dealership tore my leather seat cover in the process. They replaced the seat cover with a brand new cover but as a new cover, it does not match the 10 year old leather seat covers on the back of the passenger seat nor the driver's entire seat. Although the service manager tried a number of things to return the seats to the matched condition they were in when I took the car in for the recall, his attempts failed. The only thing to be done at this point is to replace all seat covers with 4 new seat covers. The dealership has refused to do this as they claim it is Mini USA's problem because they are the ones who issued the recall. According to the dealership, Mini USA refused because my car is 10 years old. I have been a very happy Mini owner for 10 years but am now getting penalized for being such a loyal Mini owner. I can not begin to understand how they can ruin a seat cover and think that I should suffer the consequences of their actions. My car is now worth less and the interior looks terrible. No amount of reasonable conversation has persuaded them otherwise. I am dumbfounded by the treatment I have received. More
by Anne
Employees Worked With
T.J., Kristen
June 29, 2017
TJ and Danny Bad Customer Service My point of writing this review was not just to get my car fixed. TJ and DANNY had some of the worst customer service I've experienced in my LIFE! Aft My point of writing this review was not just to get my car fixed. TJ and DANNY had some of the worst customer service I've experienced in my LIFE! After telling me that they didn't break my car over and over again. I left to speak to my mother on the phone. TJ came outside and walked up to me and asked me did I have a problem with him. At this point, I did not Feel safe. I felt threatened. I immediately told him to get away from me else I would call the police. TJ kept saying "we are fixing your car what more do you want us to do" He did not apologize. I even saw him laughing while sitting at his desk . He needs to be TRAINED on customer service and how to deal with Situations like these. More
by ThatgurlOlivia
Employees Worked With
TJ Lipinski and Danny
June 21, 2017
Excellent Experience I went car shopping with my daughter at MINI of Montgomery. We were greeted by Mr. Jaffar Chaudhry, who made us feel comfortable at the showroom and I went car shopping with my daughter at MINI of Montgomery. We were greeted by Mr. Jaffar Chaudhry, who made us feel comfortable at the showroom and he showed us around and guided us through the available cars there. I must say that this was my best car shopping experience ever and my daughter got her first new car. Mr. Jaffar Chaudhry was very informative and he was answering very question of ours patiently and we really want to thank him for his help throughout the process. More
by Mostafa
Employees Worked With
Jaffar Chaudhry
