MINI of Montgomery County

I went in with what I thought was a little problem with my seat, which ended up being a bigger problem. In asking them to do a check-up of the car, they found some undercarriage problems from hitting a po my seat, which ended up being a bigger problem. In asking them to do a check-up of the car, they found some undercarriage problems from hitting a pothole that, left unrepaired for another month, would have resulted in the oil completing leaking out of a busted gasket and wrecking my engine. There were several little things that were wrong that they fixed for free because they didn't take very much time. They were out of loaners so they gave me their shuttle to use for the weekend -- a 2011 Countryman -- which, after using, I will definitely buy as my next car. My service guy was named Ryan Malin -- you couldn't ask for a nicer guy. For the first time EVER, I felt he was actually on my side and trying to find ways to save me money instead of ways to pad the bill. I would recommend this place to anyone -- and I have 3 Minis. More

1- If you own a Mini and have to take it to this dealership, they do NOT shuttle you. So get ready to take vacation hours. (I work 8 miles from here, they offered to take me to the metro, but not m dealership, they do NOT shuttle you. So get ready to take vacation hours. (I work 8 miles from here, they offered to take me to the metro, but not my work location... UNBELIEVABLE!!) 2- I needed to get a loaner so I could get back to work (yes, I have a full time job and need to get back to work in the middle of the day... weird) and it took me a full hour to get the Enterprise car because for some strange reason they did not have a loaner to provide me with, even though they were aware I was dropping off my car. They also don't make appointments, this may be why they didn't have a car for me. Who doesn't make service appointments? 3- When I initially called in, the woman on the line was so rude to me, as if my asking for a shuttle after dropping off my car in the middle of the day was the craziest request she's ever had. 4- They promised my car in a half hour, it is now 2.5 hours later and still no call to let me know its complete. And I was supposed to wait in the lobby for it to be finished. I will NEVER be coming to this dealership again. I would rather drive 80 miles to Mini of Baltimore to get service than drive 8 miles to them. Seriously horrific service. More