Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
MINI of Portland
Portland, OR
538 Reviews
Filter Reviews by Keyword
By Type
538 Reviews of MINI of Portland
May 18, 2017
Treated w/ Utmost Respect & Kindness I have had several maintenance appointments over the years and my interactions with staff members has been good. However, this time Rachel helped me I have had several maintenance appointments over the years and my interactions with staff members has been good. However, this time Rachel helped me and I can say her level of customer care is the best I have ever received. She made me her top priority when I was in front of her. I was waiting for an early morning oil change and she suggested the complimentary shuttle service to a local restaurant for breakfast. Her timing on my transportation to/from the restaurant was perfect. She even offered to put my home keys back on my fob when I checked out. Her attitude, positive language, and constant smile made my visit the best one yet. Even though I didn't buy my MINI at the Portland location, I continue to receive great service. Rachel, thank you for making this experience an awesome one for me! More
by Dawn A. Hudson
Employees Worked With
Rachel Gainey
Helpful May 16, 2017
Poor Customer Service I scheduled my oil change nearly a week in advance with Dana, gave her all of my information and told her I was new to the area and asked if she could I scheduled my oil change nearly a week in advance with Dana, gave her all of my information and told her I was new to the area and asked if she could pull up my warranty and maintenance information from my previous dealer. She was to reach me with any issues, never received a call. I called back a day or so in advance to double check that all was good to go with my oil change being covered, spoke to Brian. He said that he had could not see where anything had been requested over, again he said he would get it taken care of and call if any issues. Still no call and assuming that all was good I show up to the dealer and NOPE...zero follow through from either person!!! Then Ken was going to have Brian speak to me when he arrived NOPE still had to go search out Brian for answers and there were none, except, sorry we dropped the ball! WAY to go guys! I think I would rather drive to another state than ever deal with you again! I purchased the extended warranty and maintenance and in the end my oil change that should have been covered still cost me $80.00 NOT OK! More
by justme123
Employees Worked With
Dana, Brian and Ken Ethridge
May 14, 2017
Customer Service Awesome Kirstie helped us a lot and even skipped lunch to make sure all paper work and vehicle basic operations are understood. Thanks a lot Kirstie Makowski. Kirstie helped us a lot and even skipped lunch to make sure all paper work and vehicle basic operations are understood. Thanks a lot Kirstie Makowski. More
by VarmaN
Employees Worked With
Kirstie Makowski
May 14, 2017
most pleasant purchasing mini from jim armstrong ! the whole process working with Jim Armstrong was very easy and he is a pleasant and knowledgeable salesman. I would recommend him to anyone! thank yo the whole process working with Jim Armstrong was very easy and he is a pleasant and knowledgeable salesman. I would recommend him to anyone! thank you More
by kimo
Employees Worked With
Jim Armstrong
May 10, 2017
Great Dealership to get a great car Easy, no pressure experience, with super friendly staff. The whole process was quick, simple and positive. Everyone was helpful, respectful and nice Easy, no pressure experience, with super friendly staff. The whole process was quick, simple and positive. Everyone was helpful, respectful and nice. All of which is super important when you are purchasing because you will be returning to the dealership for years to come for regular maintenance. I love my MINI and my dealership! More
by Heather
Employees Worked With
Francis Fernandez
May 08, 2017
Great timely service. Thank you. Had service including and oil change and car wash. It was done in two hours time. had a latte while I waited and looked at all the new models of Mini Had service including and oil change and car wash. It was done in two hours time. had a latte while I waited and looked at all the new models of Mini in the show room. More
by mini fan
Employees Worked With
Rachel
May 04, 2017
Absolutely Amazing After purchasing a Mini from a Lithia dealership, I found I had a couple small issues that needed to be repaired. I made an appointment and reserved After purchasing a Mini from a Lithia dealership, I found I had a couple small issues that needed to be repaired. I made an appointment and reserved a loan which was easy as pie. Raychel took care of all of the warranty work and was a blessing to have complete my repair. Couldn't have asked for a better experience. -John More
by incufan32
Employees Worked With
Raychel Gainey
May 04, 2017
What car buying should be! Everything I needed and wanted and made my difficult decision go smoothly. I left feeling treated fairly for my trade and love the new car I have now Everything I needed and wanted and made my difficult decision go smoothly. I left feeling treated fairly for my trade and love the new car I have now. More
by SenaBena
Employees Worked With
Allen Snyder, DJ Gill, Kim Posey
May 04, 2017
Buy your Mini at Mini of Portland! Purchased a Certified Preowned 2014 Mini Cooper S. Great car at a great price! Sales process was excellent. Not the usual hard sell approach used a Purchased a Certified Preowned 2014 Mini Cooper S. Great car at a great price! Sales process was excellent. Not the usual hard sell approach used at other dealerships. More
by New Mini Owner
Employees Worked With
Krista Hall - 5 Stars!, Bradley O'Neil
May 03, 2017
Wonderfully helpful! I was helped by Francis, and could not be more please with my experience! He understood what I need, and was quick to help me find the right fit. I bo I was helped by Francis, and could not be more please with my experience! He understood what I need, and was quick to help me find the right fit. I bought a used R56, and when I found a small issue, they were fast &I pleasent! Would recommend mini dealership, and Francis. More
by Emidiz
Employees Worked With
Francis Fernandez
