MINI of Portland

Always feel fine to bring my 2014 Countryman in. I like the complete inspections they give. I think they take good care of you while waiting. the complete inspections they give. I think they take good care of you while waiting. More

David was fantastic, best Sales Associate I've ever had to pleasure to work with. He knew the answer to all my questions about the vehicle and was prompt with the paperwork. He was honest and straightforwa to pleasure to work with. He knew the answer to all my questions about the vehicle and was prompt with the paperwork. He was honest and straightforward about cost/fees and worked with me to lower some of the not-optional stuff (like Title and Registration). Overall, a fantastic buying experience, largely in part to David. Unfortunately, the reason this is not a 5 STAR is because of Kyle S. He was the Accounting/Credit guy (the "sign here, initial here, here, and here", person) and he had a terrible attitude. His tone changed immediately when I told him I wasn't interested in any of the addons (Oil change for life, GAP insurance, etc.) He questioned my decision to turn down the $700 'Oil change for Life' plan offered by the Parent Company. I believe his words were "Really? You know it's $200 to change the oil in your car, right?" Like buddy, it's $15 for an oil filter and $20 for a gallon of full synthetic, give me a break here... Definitely needs to work better on the customer service side of his job. - Brian More

MINI of Portland is great. They offer prompt, professional, friendly service. I am happy that they are available to help me with my Audi Q3. professional, friendly service. I am happy that they are available to help me with my Audi Q3. More

Great customer service, prompt and friendly. Appreciate both the loaner and attention to detail in trouble shooting my lighting assembly issue. You guys are great. both the loaner and attention to detail in trouble shooting my lighting assembly issue. You guys are great. More

Nice showroom and service waiting area. Staff were friendly and helpful! I enjoyed the amenities while I was waiting. I also appreciated the air purifiers running throughout the showroom. Thanks! friendly and helpful! I enjoyed the amenities while I was waiting. I also appreciated the air purifiers running throughout the showroom. Thanks! More

Slow, didn’t offer me a loaner car. Ordered wrong parts. Picked up my car after 29 days. They could have vacuumed and washed my car. Picked up my car after 29 days. They could have vacuumed and washed my car. More

Krista made buying a second car painless and feels like a good investment long term. Was a pleasure to work with and build a sales relationship with her. I bought from mini Portland in the past and many othe good investment long term. Was a pleasure to work with and build a sales relationship with her. I bought from mini Portland in the past and many other car dealers but she really made me feel welcomed and not rushed at all. More

As always, excellent service and technical work with Mini of Portland. I’ve been a Mini owner for 17 years and the company culture consistently maintains a high standard for the quality of its subsequent fie of Portland. I’ve been a Mini owner for 17 years and the company culture consistently maintains a high standard for the quality of its subsequent field teams. Thank you all! More

My 1st service was great and easy.. everyone very kind and attentive! Brought my lunch and waited for exactly how long they said it would be👍 and attentive! Brought my lunch and waited for exactly how long they said it would be👍 More

I would have given you 5 stars like I have done before, but this time there was a serious lack of communication. When I set up the appointment on the phone with Anna we discussed the 3 options, Wait 2 hrs, but this time there was a serious lack of communication. When I set up the appointment on the phone with Anna we discussed the 3 options, Wait 2 hrs, pickup & delivery from home, & drop-off with Uber ride to and from. I opted for the last one with the impression that you would be arranging for the ride like the 3 years before, only to find out when I got there that that service was no longer offered. So I had to download the app and take care of all the sign-in issues to get home. Had I known this, I would have arranged for my wife to go with me with our other vehicle, which would have saved me $12 that I had to spend on Uber. I discussed with Ingrid, but offered nothing plus she was argumentative. More