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MINI of Portland
Portland, OR
882 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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882 Reviews of MINI of Portland
October 21, 2020
Brought my mini in for a full diagnostic, just had the thermostat replaced elsewhere yet it was still overheating. They said it was a crack in the water pump, I spent days without my vehicle, paid almost thermostat replaced elsewhere yet it was still overheating. They said it was a crack in the water pump, I spent days without my vehicle, paid almost $900 and drove home to have my car overheated again. In my full diagnostic, it seems they did not actually do a full diagnostic, assumed it was a small crack in the water pump and replaced this. Obviously it was not tested to see if this resolved the issue, because it then overheated again. Took it back and they said, the thermostat needed to be replaced and the cooling system flushed. I believed part of replacing the water pump, a flush was part of this procedure. Apparently not, and it is an additional cost of $189.99. On the first diagnostic report, there was about $2800 worth of things found to be done to my car. (Only 64,000miles on this mini, in good condition). When I came to pick it up after the water pump was replaced, there were several other things added to the original diagnostic quote. Needless to say, I feel ripped off, cheated, lied to and believe they didn’t do their job in the first place of the full diagnostic of the original issue and tried to find an easy way to get money and have me coming back. Very poor service, very poor mechanics and just in it for a dollar. 100% would not recommend. The only thing they did that was decent, was give me a loaner, the second time I had to bring it back. More
by jessmburton
Verified CustomerEmployees Worked With
The foreman, didn’t get the name. , Culver Patterson, Travis Tollefson
October 19, 2020
Great service as always!Great service as always!Great Great service as always! Great service as always! Great service as always! Great service as always! Great service as always! Great service as alw Great service as always! Great service as always! Great service as always! Great service as always! Great service as always! Great service as always! Great service as always! More
by dsimmons89
Employees Worked With
Culver Patterson, Anna Householder
October 16, 2020
Great service department, they are friendly, fast, efficient.thumbs up to Culver and all the people at Mini they always make you feel right at home efficient.thumbs up to Culver and all the people at Mini they always make you feel right at home More
by BobC
Employees Worked With
Culver Patterson, Roger Botton, Raychel Gainey, Ingrid Padgalskas, Jonathan Young, Jeremy Bueneman, Calen Ray, Dave Ferris
October 16, 2020
Great service great coffee top-notch job all around. Cory was very helpful and Ryan@ Dooley is the best OK, What more can I say I wouldn’t go anywhere else was very helpful and Ryan@ Dooley is the best OK, What more can I say I wouldn’t go anywhere else More
by hines102@msn.com
Employees Worked With
Ryan@ Dooley excellent, Calen Ray
October 16, 2020
This business works very hard at excelling in service. They have missed the mark with their lack of COVID options, outdoor, dry covered seating, employees not masked and hand sanitizer availability. I wa They have missed the mark with their lack of COVID options, outdoor, dry covered seating, employees not masked and hand sanitizer availability. I walked the showroom and three representatives had their mask only on their mouth- nose showing or not at all and put it on as I walked by their desks. This is unacceptable and I will not be returning to mini of portland until it is safe to do so. Every customer and worker passes through this building for checking in, sales, espresso needs or in the waiting room. IT IS ALL THE SAME ROOM WITH HALF PARTITIONS. These employees are being unsafe and I was uncomfortable and appalled by their lack of professionalism and excellence. Both attributes that I have thought Mini of Portland strives to accomplish in the past. Being excellent is hard. It is a multitude of behaviors and actions, and the total non-acknowledgment that we are in a pandemic has tarnished my experience with future business at your business. More
by KIM54
Employees Worked With
Culver Patterson
October 15, 2020
My service experience was outstanding! This appointment was a followup to a defective sensor. While it was not the fault if MINI, the folks in the service dept went out of their way to make it right~! was a followup to a defective sensor. While it was not the fault if MINI, the folks in the service dept went out of their way to make it right~! More
by JODYBECKER
Employees Worked With
Raychel Gainey
October 14, 2020
Courteous, prompt, and professional. All good and no concerns or problems. Quick turnaround and pleasant waiting area. Particularly good cappuccino from the in-house dispensary!!! concerns or problems. Quick turnaround and pleasant waiting area. Particularly good cappuccino from the in-house dispensary!!! More
by TKW
Employees Worked With
Calen Ray
October 12, 2020
The service people are always courteous and have good attention to detail. I like that there is a table to sit at outside during coronavirus times. attention to detail. I like that there is a table to sit at outside during coronavirus times. More
by Allison Huang
Employees Worked With
Calen Ray
